British Airways Reviews

1.7 Rating 290 Reviews

16 %

of reviewers recommend British Airways

Company Reviews

Questions

Metrics

1.7

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does British Airways deliver? Does British Airways deliver on time?

Returns

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Phone:

ph:+44-844-4930750

How does British Airways deliver?

Helpful Report

(1 month ago)

British Airways delivers items by Own Driver and Courier.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ Tracking system is very vague, had to extract information from staff that they arrived to Vancouver on Jan 2nd but BA staff are just not bothered to hand them over to the delivery company. ”

- Anonymous

“ Our luggage was found Sunday 27, picked up at 1600 by delivery company from airport. ”

- Maureen Walesby

British Airways Reviews

Delivery - Average