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British Airways Reviews

1.7 Rating 290 Reviews
16 %
of reviewers recommend British Airways
1.7
Based on 290 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
Greater than 8%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
29 minutes
Returns & Refunds
Refunds Process
Difficult
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How quickly does British Airways resolve customer queries?
(1 month ago)
Greater than 59% of reviewers feedback is British Airways takes over a week to resolve customer queries.
(1 month ago)
77.22%
Industry Average
First class service, great food and good flights and landings. We were met by BA staff when we got off our first flight and shown to the location for boarding our mext flight. Can't fault them on anything and will be my first choice in future
- Lynn
fast and efficient service, website easy to follow
- Dave Hayward
very good phone app, easy to use and understand quick email response perfect costumer service flights never late
- Anonymous