British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,020 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

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“Rip off scammer's”

Helpful Report

Posted 1 month ago

“What is wrong with the online payment. I topped up electric with my debit card it went through, I then tried to top up gas and it said payment failed (and yes I did have money in the bank). Then it said contact my bank, nothing wrong there. I have since tried topping up using my debit card and it will not let payments go through. I cannot go to the post office that's why I had a smart meter installed. Get it sorted. oh and online chat what a joke.”

Helpful Report

Posted 1 month ago

“Everything!!! Faulty smart meter, incompetent call centre, customer service centre is unprofessional and inadequate. They behave like a robot! All abroad, therefore cannot understand the customers request and ignores instructions. The whole system is not fit for purpose!!! Threatening with bills that's caused by faulty meters and the mistakes they made.customers issues are ignored for months on end.”

Helpful Report

Posted 1 month ago

“British Gas are criminals! They have made our life hell on earth by their errors! In May we suddenly had our bill increased from around £200 to nearly £4000 ! No explanation. I am a disabled, bed bound person in my 70’s with a carer. Our usage had not changed. I was in shock . Despite calls, chats online, emails it took 8 weeks of sickness and stress until the ombudsman could get involved. We were forced to have smart meters and BG admitted their estimates were over 1,000 out which was proved by their own installer who took out our old meter and realised they were overestimating it by thousands. We also took pictures. In August my bill was reduced to £329 and I paid in full! I was £150 in credit due to the compensation payment for the undue stress. I thought at last the endless sleepless nights and stress were over! Imagine my horror when in October once again I was billed an estimated passed bill now nearly £3000 Ignoring their own customer person Indra who had sorted and cleared all previous bills! They even made one days gas at £444 on a day we didn’t have it on and my son had visited from Tampa , we used nil gas! They ignore the Smart meter readings . Once again nearly seven weeks of calls, chats, emails and now CAB involved but false promises, no help or calls on dates promised. Instead sending me incorrect bills, undue stress and worry. I will contact the ombudsman again once this second spell of eight weeks is up in the hope they can help BG see their errors because they are blinkered. My doctor is very concerned as my blood pressure is now at stroke level due to them! Do they care? NO! they add on zeros, make up numbers and NEVER keep their word! I will be taking them to court once this is sorted and moving to Octopus”

Helpful Report

Posted 1 month ago

“Joke of a company, paid my final bill was told i was settled owed nothing and the account would be closed. They then hounded me saying i owed money, they said they’ll send it to a debt collector. So instead i took them to court, they pulled out a contract ive never seen, court were a joke sending paperwork to the wrong address the judge not interested in anything and wasn’t even going to hear my case. They lied on court evidence and the judge wasn’t intetested, this was all done by the solicitors womblebond and dickinson, the same ones used in the post office scandal it says online.”

Helpful Report

Posted 1 month ago

“Trying to get smart export guarantee activated for my solar panels. It's been a nightmare dealing with Indian call centre. They ask for information not originally requested. Lose documents and emails I have had to resend stuff. The only positive I can say they answer phone quickly but there the efficiency stops. Every person has different story and still no activation although on phone I am told they have everything. I won't hold my breath as over 4 weeks on still not activated”

Helpful Report

Posted 1 month ago

“I have been with them for so many years I lost count, they were never perfect but you can resolve issues and there are people you can speak to. Since they they used South Africa as their customer service it has been the most nightmare customer service I have ever had to endure in my entire life. Don’t join. Extremely inadequate and full of lies. I rather pay double rate than express outmost stress for hours to just book something or resolve an issue and in the end they don’t sort it. You get cut off so many times for no reason only to live the nightmare again. I should sur this company for the stress they caused me while paying money for a service”

Helpful Report

Posted 1 month ago

“It keeps the money the Government gives for customers to help with winter costs . It is an obnoxious company. Much more expensive than others. I tried to change several times but was not allowed and do not understand the reasons”

Helpful Report

Posted 1 month ago

“I am in the cold 3 days now I have been calling them to send me a inginer to have a look a the meter no one came and I have 3 kid 1 year old 5 year old and a 6 year image sleep in cold for 3 days the children freezing”

Helpful Report

Posted 1 month ago

“3 cancelled metre installation appointments. Lack of communication is terrible, noone knows what there doing. Wouldn't recommend”

Helpful Report

Posted 1 month ago

“I invested $17,500 here to trade based on their signals. The scammers provided me with videos of real trading based on signals, as well as screenshots of PNL. I was eager to earn the same, so I fell for it and invested the money. But I didn’t know that I was dealing with a fake broker, not a legitimate one. As it turned out, the scammers just took my $17,500 and then stopped responding and i got so worried about it, so I decided to share it out to my friends, before a friend of mine directed me to Mrs. ''' Morris Meihua '''.. she was the one who helped me recover all my lost both my profit and i was so glad, yo can also reach out to them if you are being scammed before or even finding it so difficult for you to withdraw the money which you have invested on any broker, they can help you out.... Kindly reach out to the details below.... WhatsApp: + (1) 5-5-9 2-1-4 9-9-1-4 Email: ( m_o_r_r_i_s_m_e_i_h_u_a_ ( @) g_m_a_i_l_.c_o_m ) ......... They are so fast and reliable%100..”

Helpful Report

Posted 1 month ago

“British Gas have referred me to Transunion for a 'missed payment' that I haven't missed. Credit score is awful, credit cards having balance reduced. Chatted online Tuesday 12th and they said they'd investigate and call me back within 12-24 hours. No call. Called today and guess what.. Nothing was actioned on Tuesday and it takes 10 days to process. Won't let me speak to a manager, put the phone down on me because me asking for action over information is rude apparently and said there's no fat track to their process. Absolute joke!”

Helpful Report

Posted 2 months ago

“Terrible customer service. From day one electric smart hasn’t worked. I’ve not had a bill now for 6 months despite sending them meter readings. The gas meter works fine so there’s no reason they can’t send a gas bill. Today I received a request to read my meters as they had not received a meter reading for over a year. Lies and utter rubbish. The customer agent dealing with my complaint is utterly useless with the same old waffle when she does contact me. She has said that I cannot move to another company until this is sorted. Watch this space. Next step is to cancel my direct debit and focus their attention.”

Helpful Report

Posted 2 months ago

“I have had problems with my smart meter for months now. I have rang British Gas Several Times For Help and Support. I credit my meter via my phone, which is usually straight forward. But the App is constantly down, or technology problems. Credits missing from my payments, smart meter saying zero Gas Zero Electricity. Which has caused us power cuts !!!! My husband has a medical device that helps him breath? Plus the house is very cold with no gas!!!! I have rang your customer care centres they are usually in south Africa where there is clearly a language barrier, the noise from the call centre, is deafening with shouting screaming sounds like a party is going on!!!! No help or support, told to ring again they were going home. Rang your out of hours service still no luck , alot quieter but still no connection, for a few hours !!!! I have been able to cook no dinner for my family, heat my home, or put my husbands medical equipment on!!!! I have registered with your priority service? But That Did Not Help In Any Way????? So Now I hope my smart meter works properly otherwise this will happen again. This is far to stressful your support you give your customers is so very poor !!!!”

Helpful Report

Posted 2 months ago

“I can’t give zero! If you are a Homecare customer, BG may fix it. I am a customer who due to age of boiler pays £60pm and they can’t fix it as don’t actually stock parts. Absolute rip off service. Use at your risk, in future I’d get a contract elsewhere. As a result of this I also had hot water pouring from my boiler (in loft) damaging my property while we were in dispute about the repair. I also had an engineer arrive once and because it was a lot to do he wasn’t allowed to spend enough time onsite to fix it. He said he had to go and rebook so the time was spread over two visits 🙈😂 I’ll never use British Gas Homecare again.”

Helpful Report

Posted 2 months ago

“Since British Gas switched us to the new system in February we’ve been charged one rate instead of 2. Ombudsman is involved and we’re still waiting. £1600 in credit and we’ve now decided to cancel the direct debit until they sort it out. Absolutely appalling company , the customer care is a zero. We’ve heard nothing from them, they keep blaming the grid. We can’t leave as BG has us registered as a one meter tariff we are Economy 7! All electric property. Honestly didn’t expect this from them when we joined.”

Helpful Report

Posted 2 months ago

“I NEED SPPORT”

Helpful Report

Posted 2 months ago

“Without a shadow of a doubt the worst company I have ever dealt with. They have caused nothing but problems for me eventually ending up affecting my credit score. I moved into my property in 2020, the smart meter for the gas wasn’t working so they replaced with a conventional meter. The engineer didn’t register the new meter or the starting reading. The starting reading on the new meter was 48000 units. Rather than anyone having a modicum of common sense or even the system flagging up that this could be a mistake. they tried to charge me £28,000 for gas. For a 3 bedroom house with 2 occupants. Countless phone calls, countless logged complaints with absolutely no solution. I was losing sleep with how much stress this was causing me. It took me 1 year and 3 months to eventually get them to register the new meter ok their system. Even after then I have had nothing but problems. I then paid off my bill and tried to switch to another company, which British Gas then declined the switch due to “outstanding balance” and then logged my account was in arrears and has missed payments. Which has affected my credit score. I absolutely hate this company with all my being. How can such a big company like British Gas get it so wrong. I honestly don’t know what to do because when you call their customer service, nothing happens. You speak to someone and nothing is noted down, added to their system or passed onto the relevant people for resolution. Please, please, PLEASE! If you are thinking of switching the British Gas, turn around and walk away because they will cause nothing but heartache.”

Helpful Report

Posted 2 months ago

“Absolutely shocking service. Failed to set up my account correctly for 4 months and then failed to apply a promised compensatory reduction for a further 6 months. Now going through complaint route after numerous hours wasted on calls and endless broken promises. Incompetence and (lack of) customer service at its worst.”

Helpful Report

Posted 2 months ago

“I have had no heating or hot water for over two weeks ... keep having to chase engineers and complaints not raised twice...awful experience ...”

Helpful Report

Posted 2 months ago

British Gas is rated 1.2 based on 3,020 reviews