British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,026 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,026 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My boiler broke (having been serviced a month ago), in the middle of December. 11 phone calls, 3 engineer visits, 2 appointments where no one showed up and one cancelled appointment later, they still haven't fixed the damn thing. For those keeping count, we're now at two weeks without heating or warm water, and 5 days where I've waited in for an appointment. I genuinely expected better from British Gas (although by the looks of these other reviews, I was wrong to have high hopes). The cherry on top of the cake is paying to call a premium rate phoneline 11 times, and spending 5 minutes going though the same automated voice system each time while they try to avoid actually having to speak to you. It really isn't good enough, I'm hugely disappointed and would strongly advise you look elsewhere for your boiler and heating support. British Gas are not there for you when you need them most.”

Helpful Report

Posted 4 years ago

“My boiler broke down. And was told an engineer would be out in four weeks. It’s disgusting.,!!, they should not keep taking on new contracts if they don’t have enough engineers to do the work. Very upset and disappointed!! We take the policy out in good faith thinking no trouble we’re with British Gas !! If it wasn’t so cold I’d say it was a joke.”

Helpful Report

Posted 4 years ago

“I have a smart meter for both gas and electric. I have been topping so much electricity up constantly .. since September 20. I thought something very strange was up, when I checked it out. I noticed.. I have been topping up all this time, my money has not been landing on my meter. So they have been stealing my money nearly £400 since sep 20 to dec 20this year! Always trying to call the customer service They just hang up the phone, on you all the time in South Africa.( If this ok to say! It’s the truth!! )Today this is evidence in its self after kicking up a fuss, they credited £100 from last week. I calculated they still owe me £293 credits that haven’t landed. Out right thief’s!!!”

Helpful Report

Posted 4 years ago

“I don't know what has happened to BG since I was last with them 5 years ago but I have never experienced such an appalling service like I have over the last 4 weeks. Firstly, they tried to bill me a much higher amount which I disputed, but had to consistently contact them about this to get the bill amended. Was told the bill was wrong and it was corrected. Then they wrote me a letter stating I had agreed to pay a weekly amount after arranging to go onto a prepayment meter. I did not agree to anything. So contacted them again to dispute it as well as them adding an amount to the meter which I knew nothing about. I was passed from one person to the next over and over again and passed to a different department that I didn't request. Also left on hold on live chat and phone for nearly 40 minutes to an hour. There are other issues I have encountered that would take to long to go into here but my stress levels have gone through the roof over the weeks I have contacted BG. I have absolutely had enough of them, and now considering changing supplier as they clearly dont care about their customers.”

Helpful Report

Posted 4 years ago

“I had a sevicing agreement with British gas.What a joke company? They failed to service the system properly resulting in several leaks in a short period of time.The engineer failed to check the heating system despite that it is supposed to be checked for safe working order as part of annual service. This company is a total digrace with a terrible attitude. Lying cheating scam company They attended my house agreed with me they at fault in front of 2 witnesses then went back and wrote a report full of lies about the damage their incompetent engineer did.Do not trust them”

Helpful Report

Posted 4 years ago

“The customer service do not listen to what you are saying at all, kept trying to send me to a payzone for a new card when i told them repeatedly that i already tried that and our payzones do not stock the cards. Now waiting for an appointment for an engineer via message which i still have not recieved. 46 minutes on the phone to them and what should of been a straight forward conversation has resulted in stress levels through the roof”

Helpful Report

Posted 4 years ago

“I don’t even want to give one star - no option for zero! I’ve been paying for service care and had “annual service” done by them for a few years. Boiler packed up last week - BG engineer came - messed around with it for a bit, banged the tops of some of my radiator thermostats, and said he’d send a quote for a necessary “power flush”. Charge of £60. Left with boiler sort of working. It stopped again 2 days later. This time I called in an independent gasman, as wasn’t convinced. He took front off boiler - said it looked as though it hadn’t been properly serviced for years (last “done” in March) - filthy dirty, a metal plate missing and perished rubber seals. Showed me all this. He ordered parts, cleaned it all out and put a cleaning solution in system - left boiler working and said he’d be back with parts. Quote for power flush from BG - £880 Independent said if it’s nec after new parts - he could do for £350. All been working without the need so far. British Gas are a complete rip off and not servicing boilers correctly could surely be dangerous!! Steer clear is my advice. Needless to say, I have cancelled my agreement.”

Helpful Report

Posted 4 years ago

“After years of frustration with an unreliable British Gas, yet again, they’ve cancelled our annual boiler service.”

Helpful Report

Posted 4 years ago

“Every year we are given a date for our annual service and every year they let us down. Appalling and unreliable company!!!!!!”

Helpful Report

Posted 4 years ago

“I received my monthly credit report on 19/12/20. On the report was a dispute for £56, which did not tally with any recent bills, all of which have been paid on time. So I queried this with the customer service team via their chat app, all seemed to be going well until they stated I wasn’t getting what they were saying, which I was. They was just not answering my original question. Which was why had a dispute been raised against my account, they started to get quite argumentative and said I was being disrespectful, which I wasn’t. The representative was a complete disgrace, after being a customer for over 40 years this is the last straw.”

Helpful Report

Posted 4 years ago

“british gas . A company always has problems. In addition to its unreasonable prices”

Helpful Report

Posted 4 years ago

“British Gas are a bunch of robbing sharks. I switched the agreement when we moved house and when the policy ended they magic up a figure of supposedly unpaid usage from over the winter (6 months prior). as time had gone by you can neither prove or contest it. And rather get threatened with debt collectors. So we didn't have a bill in December i paid £50 upfront so the agreement of the outstanding balance ends in November. Well December rolls round, i get verbal confirmation from British gas saying there is nothing owing on the account and i am cancel the direct debit. Upon doing this i then get another threatening letter saying i still owe them another payment!!!!. In british gas's infinite wisedom there complaints procedure consists of getting repeated texts and emails saying pay now or we'll take you to court!!! Once again, an energy supplier really proves they are for themselves and not the customer. C*U*N*T*S!! I will never use again or recommend British again”

Helpful Report

Posted 4 years ago

“Absolutely terrible customer service. Was a Robin Hood Energy customer and British Gas messed up and failed to communicate anything about the transfer. BG still trying to take money out of my account with no bill, takes multiple attempts to try to get through to a call centre (the line often just cuts out when you're in the queue or goes to some random person's answer machine). Staff are rude and clueless. British Gas does not deserve to be trading. AVOID.”

Helpful Report

Posted 4 years ago

“Appalling customer care. Access to telephone is near on impossible. Operatives who do not understand your problem. Have to repeat problem on gas and electricity reading. I have had to ring 4 times this week and still have not resolved a problem NOT OF MY MAKING. British Gas have no concept of quality or indeed customer care. Have switched to Bristol Energy at home at our rental as soon as I can get the tenants to switch away from British Gas the better. This has caused stresses and anxiety. I have ring again today I’m dreading 😟 the call, so frustrating. SHAME ON BRITISH GAS. NO STAR as far I’m concerned 😧 I’ve now sent 2 letters of complaint, even their complaint management team in Rotherham is not FREEPOST.”

Helpful Report

Posted 4 years ago

“Absolutely despicable company. We were told by an emergency engineer that we were paying too much for our gas because the meter was faulty, they promised to investigate this and get back to us, surprise, surprise we never heard back, also just had one of their engineer's who was working across the road from my house swear at me and give me abuse outside my own home over the way I was parked outside my own home, no way of contacting them about this either. People should stay well away from this company.”

Helpful Report

Posted 4 years ago

“I have just changed over provider to British gas and find the customer service appaling! spent over forty minutes on two occasions to get through and then when i did they didn't speak english very well!..I regret the change over as i did this on a comparison website and my previous providers customer service was excellent and all english speaking - the only reason i moved was purely price.”

Helpful Report

Posted 4 years ago

“Disgusting company - avoid like the plague !!”

Helpful Report

Posted 4 years ago

“Same old trick,say they're on time and Then emergency pops up, delayed.waited 8hrs they have not turned up yet.maybe tomorrow morning.”

Helpful Report

Posted 4 years ago

“Absolute nightmare .. I could go on and on and on.. if your looking for a provider, give B.Gas a wide berth if you want to maintain your sanity .. its impossible to talk to anyone, the web chat is hopeless too, they cant help with my account I was informed .. I cant wait to get away from them.”

Helpful Report

Posted 4 years ago

“Half hearted service The worst company I thought was eon but British gas just topped it. I asked just for boiler cover when I joined about 5 years ago turns out I had the max cover for all this time, basically cover ontop of cover and I have had failed service visits. Your ment to be told what's on offer when you call to set up cover not just flogged the highest cover possible. I called to get a brake down sorted and it was logged as a service. Had another company came around to quote me on a new boiler not long after the brake down, he said the cover fell off the front it hadn't been put back properly it was full of dirt and dust he could write his name init. He said he had to fill the pressure up which should of been done. He also said it looks like no one has been for a couple of years. We paying £50per month for a half hearted service thanks for nothing British gas”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,026 reviews