British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,020 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 stars I would, I have never known a more inept company in my life. You go in circles on the phone trying to resolve something and when you request for a complaint to be put through nothing happens. They never call you back when they say they will. No other company could get away with being this bad. Sheer incompetence from this company has put me in financial ruin and no one wants to do anything about it or take any accountability. Never give British Gas any of your money or time, an absolute shambles of a company.”

Helpful Report

Posted 6 months ago

“Pre booked an appointment for a boiler service today, 4th July, between 10am and 2pm. NO SHOW!!! USELESS FOOLS!!! Then got a call 2:10pm to say they had to cancel. THANKS FOR WASTING 4 HOURS OF MY TIME YOU MORONS!!!”

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Posted 6 months ago

“Terrible company, don't use it...”

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Posted 6 months ago

“Worst company I have ever dealt with. Foreign call centres who haven't got a clue what they are doing and you can't understand them. The government needs to take action about them as they are causing people undue stress.”

Helpful Report

Posted 6 months ago

“After calling many times and getting no where with overseas customer service no help. They just go from a script on screen. When you ask for supervisor they say I help you. ( NOT) Today 2/07/2024 I managed to get to speak to someone that helped. A very nice scotsman called Graham. This person couldn't do enough to help. He looked at all notes and was able to get what I needed sorting. I had previously tied British gas help chat got standard message from A PAUL saying contact and will sort it but was same old information all ready had. So I wouldn't say that they are great that is unless you get UK Call service center. I only wish you could have contact for them they treat vulnerable customers with respect”

Helpful Report

Posted 6 months ago

“8 month with british gas still haven't received a single bill,l have been emailing and calling to ask for an actual bill so l can see what l am using as the British gas app is completely useless. If you thinking to move to british gas think twice.”

Helpful Report

Posted 6 months ago

“Nobody seems to know what theyre doing and managers do not call you to resolve ongoing issues. What has happened to British Gas? A company ive always respected and known to be reputable has completely lost all of my respect. I have been trying to solve an ongoing issue with my smart meter, it hasnt been regestering my gas and not one person seems to know what theyre doing. I have had appoimtments rescheduled with no contact from them. This includes an appointment that was made this morning for today. I called to make sure it had bern booked as it wasnt showing on my app and the rude attack i had from the girl who classed herself as a british gas specialist left me fuming!! She accused me of changing the appointment myself then later admitted there waant an engineer available for today!! I am owed an amount, 1. Promised to me by the engineer 2. As a goodwill gesture for everything theyve failed to do. None of this has been credited to my account. Some serious customer service training is needed and you need to teach your employees how to speak to paying customers. None of these problems im experiencing are a fault of mine yet you wont face responsibility and get the issue sorted. Seriously sort yourselves out”

Helpful Report

Posted 6 months ago

“I received an invoice from British gas which I paid in full on the date stated, I have since been asked for £5922.91, no bill has been received for this amount. As I have no intention of paying this inflated amount I have been referred for debt collection. I have made many attempts to contact them but I still haven’t managed to talk to anyone. I feel as if they are attempting to intimidate me, but ignore my attempts to contact them.”

Helpful Report

Posted 6 months ago

“I rang up today for my electric and instead of helping me they wanted nearly 3hundread a month I haven't got it my payments I was paying was 40pounds that's OK I was annoyed and hung up”

Helpful Report

Posted 6 months ago

“I've been with British Gas years.Have several accounts, energy , home service etc. The customer call centre is useless. You might wait 20 minutes to get through to someone in another country who will have no concept of how to deal with any issue you may have . Don't ask to speak to anyone senior, they don't have that facility??? I'm in the process of trying to transfer all my BG accounts . The stress they have caused me has impacted on my mental health. Shocking company.”

Helpful Report

Posted 6 months ago

“New app and bills with fresh easy look? I can’t tell gas or electric account apart as numbers are barring one-digit identical. Why not make it customer-easy with a recognisable sign, before fumbling in the wrong account before realising it?”

Helpful Report

Posted 6 months ago

“Making up there own meter readings . Constantly putting up the price. Absolutely hate this company. If you have any sense stay clear.”

Helpful Report

Posted 6 months ago

“I’ve cried all day, I’ve only just recovering from a stroke. British Gas keep letting me down time & time again just keep lying to me lying all the time I’ve waited from 1 to 6pm to get my pay-as-you-go meter fitted. I’ve got it all recorded on my phone, nobody has turned up They even confirmed it at 5 o’clock that there was someone on the way nobody is here -what have I done to deserve this? I’ve had such a stressful day. I just cannot understand why they treat their customers like this”

British Gas 1 star review on 25th June 2024

Helpful Report

Posted 6 months ago

“In January I closed my account with British Gas due to their high prices, overcharging and sending me invoices that they were not able to justify the reasons for. After closing the account they sent me a message to call them because they had an offer for me. I called and they promised me a £100 credit if I came back to them. Stupidly I did and they have never sent me the credit that they promised. I have been complaining for months and they just say that they don't know about any credit.”

Helpful Report

Posted 6 months ago

“British Gas , really I’ve lost count of the amount of times I’ve called . Still my complaint hasn’t been rectified . They just can’t get my name correct on my account, it seems to be linked to another account that is not connected to me in any way . Two separate accounts. Two separate people .Two separate addresses . They created a new account for me as they couldn’t unlink the existing account and assured me it would sort things out . Now when I check the app it says we no longer supply your gas and electric . Another phone call and this time I’m speaking with someone in Africa and the phone line keeps breaking up . really ! I’m now told they deleted the wrong account and it will need to be reversed? I’m still waiting and it hasn’t been resolved . I can’t see my account or any of my statements or any readings . Extremely frustrating and stressful as every time you ring they speak from scripts and nothing ever gets resolved. I’d say it’s also a breech of confidentiality as I can see someone else’s bills and details . I’ve even been included in e-mail and letters to this person , who is not connected to me .”

Helpful Report

Posted 6 months ago

“Been with British Gas now for about 3 years My smart meter has never worked at all called them many times no joy. I suffer from osteoporosis in my lower back and i have to crawl inside a cupboard just to give them a meter reading. I am on there priority list as i have lots of problems with illness. But this list means nothing to them. The sooner i leave them the better. Anything with British in front of it us English should avoid.”

Helpful Report

Posted 6 months ago

“They Dropped the payments they took from me out of nowhere without informing me causing me to end up over £600 in debt which would have been over £1000 if I hadn't complained to them. They did not use the meter readings that were provided preferring to use an estimate which led me to be heavily over charged. The customer service was rude and unhelpful. They blocked my transfer to a different company for no clear reason and when contacted about it blamed the company I was switching too.”

Helpful Report

Posted 6 months ago

“Letter arrived for boiler service, tried to book via WhatsApp but the ' virtual assistant' failed to book me an appointment. So tried going online and booking with the code on the letter but the website didn't recognise the code. So how do I book a service now!”

Helpful Report

Posted 6 months ago

“I’ve had good experiences with British Gas and I’ve had good experiences, but most of them are absolutely terrible, how can £39 just ‘disappear’ off your meter? Hmm 🤔”

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Posted 6 months ago

“Absolutely horrific experience with British Gas. Not sure if it's incompetent staff or inefficiencies in their processes or both. They are not able to solve a simple problem or probably are looking for ways to cheat customers. Literally charging me almost 3 times of my usage and after one month of complaining they are still scratching their heads and are unable to resolve the problem. Pointless offshore customer service staff on online chat who are clueless and waste your time.”

Helpful Report

Posted 6 months ago

British Gas is rated 1.2 based on 3,020 reviews