British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,064 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,064 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st February 2025

Anonymous

British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They fitted smart meter it broke down they fixed it after 5weeks my electricity bill doubled still not resolved help they are incompetent”

Helpful Report

Posted 2 months ago

“What a joke! those guys left me with no power or heating for 3 days with small kids in the house. The call centre is in south Africa and no one is willing to help. I think it is getting bad to worse. I have been with this company over 15 years. All I can say, please don't bother if you were thinking to join British gas or Utilita. if you need to speak to a manager, you will wait for one week. OMG. I Have no words to explain.”

Helpful Report

Posted 2 months ago

“Multiple emails, phone calls, live chats about not being able to submit correct meter readings via the BG app, I have a rate 1 and rate 2 economy 7 meter - every time I try to submit reading via the app I’m told that I can’t submit them as rate 1 is too low and rate 2 is too high, ie the wrong way around, seems beyond them to fix this issue!”

Helpful Report

Posted 2 months ago

“I swich to this company resently, they promise low rate.The agent who come to my house, told I will have to pay 111£ I have small 2bedroom house,single mum and 2kids,one have disability. 2month was paying that 111£, then they change my direct debit ,pluss on my account was showing that I'm in minus 190pounds..I have low income,as I'm part time mum. I was asking to not charge me for few days till my Universal credit back on track, been spoke twice, and still they take out 238£ even, I give them date when I able to pay. I was paying my old company 190£ and didn't been minus. But now I need to pay 238£ pluss debt for 3month 66pounds ...Its just joke how they communicate and lying about good deals, that you overpay to your company...instead they clear your pockets streigt away you swich with them. Worse company I ever have..”

Helpful Report

Posted 2 months ago

“Regarding Home Care service: Recently we had a boiler issue, turns out it was a stuck diverter valve. BG came on callout and replaced it. The service report states further safety and efficiency checks were carried out. One week later the same boiler is leaking water. Today had to call out BG again (another £60 call out excess gone!) Turns out an old water pipe had burst, likely from the buildup of pressure from the DV previously being faulty. Now tell me if BG are not having their engineers do their job properly? Clearly this should have been picked up on the first visit! It's my first year using them and after this mess up it will also be my last!”

Helpful Report

Posted 2 months ago

“I recently moved to another energy company but had overpaid £190 it took nearly 4 weeks for refund after two calls. They agreed to give me a £50 credit for my issues still waiting on that 8 weeks later and 4 calls relating and being advised on every call it was sorted and i would have they money debited to my account.”

Helpful Report

Posted 2 months ago

“Disgrace company one of the most awful company they are They don’t care about how to get a money from you they renew my contract and bought me on extremely high rate and i can’t even come off it my meter standard charge £2 a day Plus, whatever I use on electric and this new contract for one year I can’t come off Pretending I signed the form online which I haven’t and they know that You can tell the stuff was struggling to understand how that happened, but they have to lie to cover the company ass”

Helpful Report

Posted 2 months ago

“Impossible to speak to a British call centre. Not quite sure if they had my correct account, they said my readings were from a smart meter, I don't have one, then said someone came into my property on 4th September to take a reading. They did not. AVOID THIS COMPANY AT ALL COSTS, DO NOT USE THEM AS YOUR ENERGY PROVIDER. I will be leaving as soon as my fixed rate contract is up. If I had the option to give them zero rating I would have done so. Staff are also very rude”

Helpful Report

Posted 2 months ago

“Their customer service is appalling! It has to be the worst, or at any rate as bad as all the other UK companies who use WNS South Africa as their customer services call centre. Terrible!!”

Helpful Report

Posted 2 months ago

“Don’t normally feel the need to write a review but I do this time. Had home visit to give me a quote on a new boiler, I know big companies are known for being more expensive but he added on a further £420 because he said I needed a new earth spike installed or they wouldn’t install the boiler without it being replaced. It didn’t need replaced. Black Friday deal £200 off boiler or free Hive Mini, he took the £200 off but then added on the Hive Mini anyway so no saving was had. Overall I’m sure their quality of work is good but is it worth being lied to and paying ~£1100 more than anyone else? No. I obviously got on the phone and got other quotes and ended up going with someone else, apparently other companies love British Gas because they always price themselves out of the job and this time was no exception. Getting my new boiler installed tomorrow, can’t imagine their level of work being any less for the significantly lower price. 0/10 from this experience, if you’re rich and like being lied to your face then it’s all yours!”

Helpful Report

Posted 2 months ago

“They installed my gas smart meter almost to floor level in my small meter cupboard.They refused to reposition it where the previous meter was. I have to get down on the floor using a mobile phone which is a struggle. They want me to pay the gas company to move the gas pipes, which is over £600. I in my late seventies and cannot afford this. The call centre people are useless. It is difficult to communicate with them.Their English is poor, often arrogant and not helpful. I often get put on hold for awhile then get switched off.”

Helpful Report

Posted 2 months ago

“Rip off scammer's”

Helpful Report

Posted 2 months ago

“What is wrong with the online payment. I topped up electric with my debit card it went through, I then tried to top up gas and it said payment failed (and yes I did have money in the bank). Then it said contact my bank, nothing wrong there. I have since tried topping up using my debit card and it will not let payments go through. I cannot go to the post office that's why I had a smart meter installed. Get it sorted. oh and online chat what a joke.”

Helpful Report

Posted 2 months ago

“Everything!!! Faulty smart meter, incompetent call centre, customer service centre is unprofessional and inadequate. They behave like a robot! All abroad, therefore cannot understand the customers request and ignores instructions. The whole system is not fit for purpose!!! Threatening with bills that's caused by faulty meters and the mistakes they made.customers issues are ignored for months on end.”

Helpful Report

Posted 2 months ago

“British Gas are criminals! They have made our life hell on earth by their errors! In May we suddenly had our bill increased from around £200 to nearly £4000 ! No explanation. I am a disabled, bed bound person in my 70’s with a carer. Our usage had not changed. I was in shock . Despite calls, chats online, emails it took 8 weeks of sickness and stress until the ombudsman could get involved. We were forced to have smart meters and BG admitted their estimates were over 1,000 out which was proved by their own installer who took out our old meter and realised they were overestimating it by thousands. We also took pictures. In August my bill was reduced to £329 and I paid in full! I was £150 in credit due to the compensation payment for the undue stress. I thought at last the endless sleepless nights and stress were over! Imagine my horror when in October once again I was billed an estimated passed bill now nearly £3000 Ignoring their own customer person Indra who had sorted and cleared all previous bills! They even made one days gas at £444 on a day we didn’t have it on and my son had visited from Tampa , we used nil gas! They ignore the Smart meter readings . Once again nearly seven weeks of calls, chats, emails and now CAB involved but false promises, no help or calls on dates promised. Instead sending me incorrect bills, undue stress and worry. I will contact the ombudsman again once this second spell of eight weeks is up in the hope they can help BG see their errors because they are blinkered. My doctor is very concerned as my blood pressure is now at stroke level due to them! Do they care? NO! they add on zeros, make up numbers and NEVER keep their word! I will be taking them to court once this is sorted and moving to Octopus”

Helpful Report

Posted 2 months ago

“Joke of a company, paid my final bill was told i was settled owed nothing and the account would be closed. They then hounded me saying i owed money, they said they’ll send it to a debt collector. So instead i took them to court, they pulled out a contract ive never seen, court were a joke sending paperwork to the wrong address the judge not interested in anything and wasn’t even going to hear my case. They lied on court evidence and the judge wasn’t intetested, this was all done by the solicitors womblebond and dickinson, the same ones used in the post office scandal it says online.”

Helpful Report

Posted 2 months ago

“Trying to get smart export guarantee activated for my solar panels. It's been a nightmare dealing with Indian call centre. They ask for information not originally requested. Lose documents and emails I have had to resend stuff. The only positive I can say they answer phone quickly but there the efficiency stops. Every person has different story and still no activation although on phone I am told they have everything. I won't hold my breath as over 4 weeks on still not activated”

Helpful Report

Posted 2 months ago

“I have been with them for so many years I lost count, they were never perfect but you can resolve issues and there are people you can speak to. Since they they used South Africa as their customer service it has been the most nightmare customer service I have ever had to endure in my entire life. Don’t join. Extremely inadequate and full of lies. I rather pay double rate than express outmost stress for hours to just book something or resolve an issue and in the end they don’t sort it. You get cut off so many times for no reason only to live the nightmare again. I should sur this company for the stress they caused me while paying money for a service”

Helpful Report

Posted 3 months ago

“It keeps the money the Government gives for customers to help with winter costs . It is an obnoxious company. Much more expensive than others. I tried to change several times but was not allowed and do not understand the reasons”

Helpful Report

Posted 3 months ago

“I am in the cold 3 days now I have been calling them to send me a inginer to have a look a the meter no one came and I have 3 kid 1 year old 5 year old and a 6 year image sleep in cold for 3 days the children freezing”

Helpful Report

Posted 3 months ago

British Gas is rated 1.2 based on 3,064 reviews