British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had the app for 6 months plus, must of the time just a list of what they do. Can’t get past it. Rubbish”

British Gas 1 star review on 24th June 2022

Helpful Report

Posted 2 years ago

“i regret my former energy company bristol energy went out of business they had a very good website british gas website don't exist”

Helpful Report

Posted 2 years ago

“British gas were appalling during my customer time with them May 2021 to May 2022. They messed me around constantly, customer service was shocking especially a Becky in customer relations. I ended up having a final payment of over 200 pounds despite being consistent with meter readings and asking them repeatedly to up my direct debit to cover. Multiple hours spent on hold with them, hours of wasted time with no resolutions and a customer service assistant Aidan Abraham's who lied to me saying I owed nothing then a final bill came through a week later. I just felt so let down and will never ever go with them again, thieving nasty company that are only concerned with money not customers.”

Helpful Report

Posted 2 years ago

“Been unable to log into my British Gas account for the past couple of weeks now, estimates for a new fixed account you sent me are well under estimated I know this because I keep a regular check on what I used, so I know that if I signed up for this new deal I’d end up paying a lot more that you quoted me. One of the worst companies I’ve ever delt with, as soon as the markets open up I’m off.”

Helpful Report

Posted 2 years ago

“Worst energy company ever. Have only been with them 8 months after my last supplier went bust. In these 8 months I have had 6 bill reversals all to be replaced with bills in their favour, even though my meter readings have always been up to date, they never give an explanation as to why. For such a big company they seem to get the bills wrong an awful lot. If I could give 0 stars I would”

Helpful Report

Posted 2 years ago

“One star is too many! Verbal dispute over bills. I maintain daily spreadsheet so know exactly how much I’ve spent. This last month, not for the first time, their bill doesn’t equate to my expectations. I call and discuss, yes there’s a ‘problem’ and they’ll amend it. Even that, they f... up. And double my expectations. To compound their incompetence they now send me a breakdown of usage of gas and electric and money they’ve received on my behalf BUT what they conveniently forget to include is the credit balance of over £200 they received from my previous supplier. I see a very long day ahead trying to reason with these goons.”

Helpful Report

Posted 2 years ago

“Will be contacting the Ombudsman I agreed to pay British Gas £20 a month for a vacant flat I owned November 2018 Used no gas or electricity Paid £20 a month for 10 months..11th month get a bill for £56..so I cancelled direct debit paid over £300 although used no Gas no Electric as both off. Flat got let September 2020 I was receiving letters asking for money from British Gas asking me to pay money owed from November 2018 to March 2021 I spoke to someone at British Gas and explained no Gas could of been used and no electric..plus period they stated it was let out? My letting agent sent letting agreement to verify Women at British Gas said they would write off the £400 plus for the electricity?? There had been none used by me They appeared to be picking numbers out of the air Have since had 4 separate debt collection agencies harassing me 3 have gone the last one because o reported them to the Ombudsman for texting and leaving voicemails on my Ex partners phone?? How they got his number I don't have a clue..we separated in 2012..10 years ago It's since happened again by a debt collection agency called Pastdue They text my ex partner who forwarded it to me..they actually did not have my number?? I've explained everything to them and they want to letting agreement which British Gas already have. I've taken legal advice as I've never personally had an account with British Gas only found a letter from previous occupant who had vacated a year before I purchased the flat with no water supply at Auction. Since then I've had a letter from British Gas asking me to pay an electricity bill? Saying they've contacted me several times completely untrue The debt collection agencies were after Gas money My legal advisor is telling me that British Gas has breached the Data Protection Act by informing my ex partner of 10 years ago that I owe money.. I was mortified when I found out I don't owe any money..infact I've paid them £300 for an empty flat With no Gas or electricity used British Gas have always had a bad reputation estimating bills I will be taking this further..I've been continuously harassed..my tenant has been receiving letters..my previous address has been receiving letters relating to myself I will be seeking compensation for the distress caused having to be informed by my ex partner who I've not seen since 2012 that he was concerned I was in debt and felt it necessary to contact members of my family I'm so angry at British Gas they have broken the law They are not getting away with this”

Helpful Report

Posted 2 years ago

“My mum had a boiler problem on Friday, BG came out and found the issue and ordered the part and promised to attend 1st thing Monday morning which the did at 8am and fixed the problem due to her health issues. The engineer was compassionate, curtious and very informative. A credit to BG. I have had my boiler service today & the engineer was polite, curtious and completed the service in a professional manner. BG you really do have some amazing engineers working for you and recognition & praise goes along way as these guys are the face of your company. Well done to both engineers, you were both amazing & true gents!”

Helpful Report

Posted 2 years ago

“had ongoing boiler problem,very inconvenient, eventually repaired all good,Steve the engineer was both professional and courteous explained what he had to do, very happy with the outcome, thanks.”

Helpful Report

Posted 2 years ago

“Here's an idea .... why don't we all just cancel our direct debits with British Gas? What are they gonna do???!!! They stuffed me up good and proper , replaced both meters and energy monitor several times , messed up my bills and I'm still not quite sure where I stand !!! Anyone would agree that the total lack of anything from them equates to a breach of contract, contracts which , incidentally we keep on paying month in month out, like stupid brainless robots !!!! Let's just stop paying.... who's with me? !!! Go on, I dare you. They won't survive.”

Helpful Report

Posted 2 years ago

“This review relates to their app. One of the worst apps in the industry has been updated and made worse by the fact that now it won’t work at all.”

Helpful Report

Posted 2 years ago

“After a error of judgement by your so called engineer I had a flu liner fitted only 3 years later I found out this was never required I want British gas the refund the money it cost after a it was a British gas error that cost me a lot of Money British gas should own up to the mistake & put this right”

Helpful Report

Posted 2 years ago

“If i could leave i would.. So depressing.”

Helpful Report

Posted 2 years ago

“They are pure rip off, always been paying online and now received the letters with final chance to pay?! Online wasn't showing anything to be payed for, so what for i just payed more £160 cause other wise they would send my details to collectors, the worst of worst...... i hope they will get shut down one day”

Helpful Report

Posted 2 years ago

“Had smart meter fitted ,rang Brit gas to be told one hour later to ring back in 7 days to allow calibration to take place ,it took one hour to tell me this ,most of the time the operator was sucking her teeth which was annoying leaving me on hold for at least a third of the call ,please British gas come back to being British and not South African ,I'm always on the phone for one hour plus the staff have not got a clue this is not saving money it's penny pinching and the CEOs take a whacking great pay rise whilst the customer suffers miserably”

Helpful Report

Posted 2 years ago

“Accepted payments throughout pandemic, while providing no service. Everything online unless you want to log complaint then you have to write a letter or phone high cost number with poor response, see other reviews. Paid for system flush, when boiler broke down the independent engineer informed me that I " should have had my system flushed, as this would have prolongede life of boiler". Transferred account from one house to next. After leaving Brithish gas recieved a letter 6 months later from debt collection agency informing me I owed them £125 from previous house 6 years ago. Just awful!”

Helpful Report

Posted 2 years ago

“Customer service bad can not a simple problem right”

Helpful Report

Posted 2 years ago

“Customer services .. in India ... Thought it was British gas ? So why was I left talking to someone I could not understand”

Helpful Report

Posted 2 years ago

“Atrocious company. British Gas were my supplier of last resort when MoneyPlus energy folded in 2021 and from day 1 they have been an absolute nightmare to deal with. Not only is their customer service virtually non-existent, they tacitly ignore formal complaints in the hope that you just go-away. My direct debit increased from £80 a month to over £240 and I complained to them that I would not be able to pay such an astronomical increase. This company is effectively gouging as much as it can from the millions of extra customers they have inherited from the failure of other firms. My attempts to resolve this via communication were ignored. I waited 28 days for a response before it became obvious that they were never going to respond. The £240 was taken from my account a few days ago and I made the decision to immediately cancel my direct debit and find another provider. Disgraceful behaviour on behalf of British Gas and were I in the market to move suppliers, I'd avoid these gouging, horrible shills at all costs.”

Helpful Report

Posted 2 years ago

“Very bad service. Anual service contract. Booking an engineer takes hours and they never call to get entrance in the flat with telephone number provided. Rude engineers and some don't what to do.”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,021 reviews