British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,027 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,027 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their service is appalling. 20 mins wait to speak to someone on the phone; the engineer leaves a card though the door when there were people at home, and then a 2 month wait to make another appointment. They tried to rip off my 95 year old friend. When I called to complain they knocked £150 off the cost of her Service Care renewal. Can anyone recommend anyone better please?”

Helpful Report

Posted 5 years ago

“If I could give no stars I would. I signed up as they are a well-known name and you would think that they supply the service and I pay for it. At no point did I get the smart meter installed despite calling a number of times. To get through to them takes the best part of an hour every time. They cancelled my account at one point and when I called they said it was their error. They then refunded me £750 as they said I had overpaid, I spent this on a holiday for my wife and I and then they said that was an error and wanted the money back. I complained to the Ombudsman who made them give me a heavy discount but before I could pay for it, they gave it to debt collectors. I have since moved to SSE and they are better and far cheaper. Avoid British Gas at all costs, they are truly terrible.”

Helpful Report

Posted 5 years ago

“Absolutely appoiling company bad customer service and still being charge 7.50 a week for a debt from the last tenant over a year I've been trying to sort this out and I get past through the call lines for the phone to be put down”

Helpful Report

Posted 5 years ago

“Disgusting company. I pay dual fuel by DD and they wildly vary the amount to be paid following review. This has been between £40, £110, £90 £70 and recently increased this to £115. Following the last agreed plan they took almost £200 from my account. I rang to complain. They admitted it was a mistake but were unable to help. Dealing with them is like talking to a crossword puzzle. Three times I rang them to be asked to speak to Customer complaints, and they hung up every time. I have now submitted a formal complaint by e-mail and asked to be contacted as a degree of urgency as they literally have money belonging to me that I can ill afford. To jump from £70 one month to £200 the next when they actually agreed £115 then deny the opportunity to rectify this is unwarranted and a disgrace. I refuse to pay good money to be treated like mess on a shoe by incompetent call handlers. I am going to cancel my DD and vote with my feet. I can see this complaint going all the way to the ombudsman.”

Helpful Report

Posted 5 years ago

“British Gas homecare is a massive con. I had a leak from an upstairs bathroom coming through the ceiling of the pantry. Not a flood, just staining on the ceiling. The very young guy who came easily found the problem after cutting out a square of the ceiling, turned off the heating , drained a rad and fixed the connection that was leaking. Then he couldn’t get the heating working again. He left and said a colleague would come to put the heating back on as that wasn’t his area of expertise. The colleague duly arrived and reset THE BOILER and said it would all be fine. FIVE DAYS later I still have no hot water or heating and the next appointment I am being offered is in 3 days time. If that works it will be 8 DAYS TO FIX A PROBLEM CAUSED BY BRITISH GAS. This is not a service it is a PONZI scam robbing home owners.”

Helpful Report

Posted 5 years ago

“I think they are good value for money and all the workmen are proffessional, helpful, tidy, polite and a credit to British Gas”

Helpful Report

Posted 5 years ago

“Feel incredibly let down by British Gas. 7 days+ without hot water. Homecare service sold to give peace of mind and avoid unexpected costs in the event of a breakdown, but when you actually need it British Gas let you down and come up with excuses why they want to avoid repairing your boiler. Left with having to find an independent repair company and covering the costs. Absolutely shocking!!”

Helpful Report

Posted 5 years ago

“Had a payment taken off without my knowledge after i closed the account with them as i moved house but they sent the invoice to my old address. Given a stressful night. THANKYOU BRITISH GAS”

Helpful Report

Posted 5 years ago

“If I could give no stars I would, since the customer service moved from the UK it’s diabolical, can never get through and when you do staff don’t know what they’re doing. I’m switching to a supplier that has better customer service!”

Helpful Report

Posted 5 years ago

“After waiting 3 weeks for an engineer appointment. He came & all he wanted to do was quote me for a power flush as 3 out of 10 radiators were heating up very slowly. I told him of a leak on the filling loop & he said that he didn't want to repair it as it would let air in the system & was only causing a problem when I add water to the system. So I will not be renewing my £23 per month contract. Will now have to pay an independent engineer who says they can most likely sort the problem by flushing out the individual radiators. Have been with British Gas service for 10 years & they used to be good but have noticed that the engineers & mostly now young guys trained up to sell you all they can. Goodbye British Gas in January.”

Helpful Report

Posted 5 years ago

“Had British Gas out this morning to look at my boiler that was not igniting. The engineer was very nice and helpful. He managed to temporary fix the boiler until the part arrives next week. Very pleased with the service provided.”

Helpful Report

Posted 5 years ago

“Booked annual service in September to take place in November, appointment was cancelled by BG the day before it was due and moved to the end of January. Booked washing machine engineer on line, appointment cancelled by BG the day before, moved to Monday 2nd December, just been told by Hotpoint that BG have passed the appointment to them but they can’t do the 2nd. Called BG to complain and after waiting 20 mins was told that I should call back between 9 and 5. I pay £57 per month for the privilege of absolutely nothing. BG, what a joke they really are.”

Helpful Report

Posted 5 years ago

“I am a priority customer with BG. I have no gas supply therefore no heating. Tried to call. After waiting 45 minutes call was interrupted by message stating British Gas now closed!!!!. Thanks very much BG.”

Helpful Report

Posted 5 years ago

“My prepayment meter is not working and I have no heating. I am on the priority scheme. I gave just been holding for 44 minutes and then told office is now closed. Don't know what to do now. Absolutely awful service”

Helpful Report

Posted 5 years ago

“Just joined British Gas. Asked to submit readings - I did. Asked for them again three days later with no reference to the earlier readings. Submitted again. Wrote to them to query which readings would be used and why ask for two sets. Reply: This email is closed, your answer can be found in Help and Support. No it can't. Everything is dumbed down and automated. They make enough profits, why not having a proper Help and Support system. Stupid stupid stupid.”

Helpful Report

Posted 5 years ago

“DO NOT USE BRITISH GAS EVER They have scammed me, they said we were in credit £200 then the next day they said we owe them £200. Bearing in mind me have not had our heating on for the last 10 months. Stay away. They set up us with a plan to pay their exstorunate bill monthly and then said they will have bailiffs at our door. Please stay clear. The staff are extremely rude and are just after your money. They are by fair the most expensive company out their. Please stay away. The only reason I gave them 1 star is because I didn’t have a choice for no stars. Their bills unreadable and make no sense. They will even charge if your TV is off. STAY AWAY FROM THEM THEY ARE THEIFS”

Helpful Report

Posted 5 years ago

“I have had British Gas homecare for over 5 years. They used to be excellent fixing problems quickly. However, I have just been left with no heating for 17 days as i am not deemed a priority case. The engineers when they do arrive are really good but you have to wait weeks for an appointment. Although the customer advisors are polite and do thier best they are not able to do anything as the demand is too high. Do not take homecare out, especially if you are vunerable British Gas cannot keep up with demand and it is not worth the money.”

Helpful Report

Posted 5 years ago

“Spent over an hour trying to get through on hold to be told by a computer that british gas was now closed. Thanks for that. I have now just moved supplier. FU”

Helpful Report

Posted 5 years ago

“Spent all morning waiting to get through to British Gas only to get cut off just when I was waiting to give payment details. I think they must be the worst call service in the whole of the UK. They have also put up their maintenance contract every year without any explanation. How can we be paying almost £1,000 per year for ‘homecare’ for the worst service in the country. I’m cancelling!! I would give NO Stars if that was an option.”

Helpful Report

Posted 5 years ago

“I chose british gas as a supplier, i odered tarif 2020v2 threw the compare website, and i recieve welcoming pack only about my boiler insurance, because it goes together as a deal, but nothing about tariff. I contacted british gas and i was adviced to choose other tariff untill my acount gone be active and they gone replace my existin tariff to my chosen one. Month passed still nothing has been changed. Very unprofessional and disapointing.”

Helpful Report

Posted 5 years ago

British Gas is rated 1.2 based on 3,027 reviews