Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

“Who would have thought generating a bill based on a meter reading, nd then getting the address for that meter correct would be difficult? British gas seem to think so. They were the supplier for our new build house 4 years ago, and we'd left them before they could bill correctly. Unfortunately we're now back with them as our recent supplier went bankrupt. British gas once again are billing a ficticious address for our supply based on plot number, but in a different town. In addition, they won't accept the final reading given by our previous supplier, nor the readings I've supplied. They have a made up value and are estimating readings from that. I'm now threatened with debt collectors to pay their 'imaginery bill' based on made up readings. They have no interest in the actuals, and despite their senior complaints team looking into the mess they've created, they still 'insist' I should pay. Overall an incompetent supplier best avoided.”

Helpful Report

Posted 2 years ago

“Who would have thought generating a bill based on a meter reading, nd then getting the address for that meter correct would be difficult? British gas seem to think so. They were the supplier for our new build house 4 years ago, and we'd left them before they could bill correctly. Unfortunately we're now back with them as our recent supplier went bankrupt. British gas once again are billing a ficticious address for our supply based on plot number, but in a different town. In addition, they won't accept the final reading given by our previous supplier, nor the readings I've supplied. They have a made up value and are estimating readings from that. I'm now threatened with debt collectors to pay their 'imaginery bill' based on made up readings. They have no interest in the actuals, and despite their senior complaints team looking into the mess they've created, they still 'insist' I should pay. Overall an incompetent supplier best avoided.”

Helpful Report

Posted 2 years ago

“Shocking service from British Gas. Ordered eight new radiators three months ago. These should have been delivered yesterday and installed today. Radiators never showed up. Was told today that the company who supply them has gone out of business. Nobody at British Gas seems to have a clue what’s going on. Have cancelled the order and will employ a more reliable company to carry out the work. Avoid British Gas for this kind of work. Customer service is terrible, takes forever to talk to a real person and they obviously don’t care.”

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Posted 2 years ago

“My outside light needed bulb changing. This was done no problem. Thanks for prompt service.”

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Posted 2 years ago

“Absolute buckets of horse muck and bull poo. Of course I'm being polite. Useless staff from god knows where, saying meaningless words that sort out nothing Wrong bill amount on a very threatening letter after ten calls with promises of assistance to sort out their problem. What has happened to humanity ?????”

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Posted 2 years ago

“British gas are absolutely to be avoided! They are crooks. They lie, they cheat , they steal. I live in a tiny one bedroom apartment. I use about 13 units of gas a month, this would come to about £40 a month - give or take. Well not to British gas who billed me £1800 for two months use of gas and £280 for electricity on the very same day! Stating that I'd used over 1000 units of gas. Look if I owned a seven bedroom property, it still wouldn't reach that copious amount. I'd like to say that it was an isolated case but no, I am met regularly with absolutely absurd bills ranging from £720 to £900 for one months use! Oh and they just take it from your bank account without telling you. You will of corse be on the phone for three hours with them being passed around an Egyptian call centre only to be lied to that the problem is solved, be told to contact your bank to get a refund, so I do and then four days later British gas pounce again and take back the money that they told you to recover, and around and around this goes. Do yourself a favour and just boycot them at all costs. Within two years of being with them I have been charged over £3000 with British gas getting debt recovery involved for a bill I didn't even run up. Absolute con artists.”

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Posted 2 years ago

“Completely incompetent and they love to pick on the vulnerable. Can't even raise a complaint without asking at least 3 times and the wait 10 days for some incompetent random to try and dismiss you. They outsource to other non English speaking countries that are unable to help either. They made an error on my account and I am left with threatening letters and they refuse to fix the issue. Avoid these crooks at all cost.”

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Posted 2 years ago

“I think a one star review is overating them , probable the worst utility website and company out there , we have a new property and just want to register an account , but couldn't speak to anyone or do online and now the website is having problems think I've spent over 5 hrs trying I'm gonna pay bill then leave , don't use if you have a choice”

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Posted 2 years ago

“Useless incompetent & hopeless Prepayment team dont care & dont help”

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Posted 2 years ago

“no one knows the answer to the questions they go off line to ask another colleague they give out incorrect information I was quoted £125 on the first call I made and also a manager to have a meter changed the second call I was quoted between £125 - £175 if I had a smart meter fitted they would change my pre payment meter for free they then had to email the manager to ask what the quote was I tried to switch companies but that is impossible”

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Posted 2 years ago

“Utterly useless company. Been trying to contact them all morning to give a final metre reading for my deceased mothers account. The automated phone system just sends you round and round in circles and then cuts you off. Finally got through after a dozen attempts by saying DECEASED ACCOUNT HOLDER which then sends you to the bereavement team and a human who can help, who was finally very helpful. Heaven knows how much this has cost the phone bill on premium rate!”

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Posted 2 years ago

“UPDATE, THIS MAY BE A PUBLIC PLATFORM, BUT YOU HAVE MY ACCOUNT NUMBER AND YOU CAN ACCESS MY CONTACT DETAILS, JUST ANOTHER COP OUT BY BRITISH GAS!!!! AS REGARDS YOUR CHAT ONLINE SERVICE, THEY CAN'T HELP AS PREVIOUSLY STATED!!!!!!!! USELESS COMPANY!!!!!!! You know what is so frustrating? When you actually state in your review that you do not use any form of social media, or that you have contacted customer service and you clearly state that they can't help you either! THEN YOU GET A REPLY FROM THIS AWFUL INEPT COMPANY FROM A PERSON WHO HAS NOT READ THE REVIEW PROPERLY OR TAKEN ON BOARD YOUR COMMENTS, SO WE ARE NOW APPROACHING 70 DAYS SINCE MY FAULT WAS REPORTED BY YOUR ENGINEER. SO HERE'S A COPY OF YOUR REPLY, IT'S LAUGHABLE AND PATHETIC, BECAUSE NO-ONE AT BRITISH GAS ACTUALLY CARES..... 1 REPLY FOR YOUR ENJOYMENT.... UPDATE FROM LUCY, WHO HAS CLEARLY NOT READ AND UNDERSTOOD THE REVIEW, NO SOCIAL MEDIA USED BY ME. HER ADVICE USE FACEBOOK OR TWITTER TO PRIVATE MESSAGE THEM!!!! OR I CAN CONTACT CUSTOMER SERVICE, WHO AS I'VE PREVIOUSLY STATED CAN'T HELP! NICE ONE LUCY!!! YOU TOTALLY EPITOMISE THE SHEER INCOMPETENCE OF BRITISH GAS!!!! YOU ARE A STAR!!!!!! Oooohhh!!!!! I have a "complaint Handler"!!!!! So come on British Gas, since when do I have a "complaint Handler"? When were they assigned? I'd like to know please? Give me a definitive ANSWER! HELLO! IS THERE ANYBODY THERE WHO GIVES A DAMN? My account number is 851018889363 get my details and call me.”

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Posted 2 years ago

“Why the hell can you not get my smart readings put on your app?? When loop does it easily?? Are you scared of seeing the true usage??”

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Posted 2 years ago

“Two major complaints 1. First complaint British gas fixed an appointment to fix my smart meter on 30/08/22 between 8am to 12noon, did not turn up. Later called that engineer will turn up before 4pm that day. I sat in my house all day till 9pm and nobody turned up and no apologies from British gas for my day wasted. I called British gas two days later and another staff fixed another appointment for today 06/09/22 between 1pm to 5pm. I having been waiting and is 5.40pm and no phone call or text or engineer. That two days of my valuable time wasted by British gas. I have call all numbers British gas to check if they will still attend, not making any head way with the automated machine responses after being on phone for over 30 minutes. This is totally unacceptable for a great company as British gas. The worse part of my call is that the machine still hasn't that my smart meter booking is 30/08/22; the booking for 06/09/22, seem not have been updated in British gas system and nobody to speak to. I feel really disappointed. Hence, all promises made by staff when they rebooted the appointment and sent me a text message for appointment for 6th September was ticking of box. It is disgusting. I have never had this sort of experience from aby company or British gas before. If someone told me this experience, I will not believe it will happen in Great Britain. 2. My second complaint, I cannot put here.”

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Posted 2 years ago

“Pure Evil. They lied and misled my mother who is a cancer patient. They promised no more payments in the spring only to demand more in September. The call centre agent was rude and aggressive towards her and didn't care when she tried to explain her situation he didn't care. I complained on web chat the agent was just as bad and labelled myself and my mother liars. Never known such a disgusting company that profits from pensioners fighting cancer and employing horrible customer service agents. Having Ebola is better than being a customer with this evil company. AVOID!!!!”

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Posted 2 years ago

“Three times I booked a dyno engineer For a blocked outside drain. The appointments were never booked! Rubbish!”

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Posted 2 years ago

“AVOID WORST COMPANY EVER ABD FACT DONT CARE AVOUT YOUR SITUATION WITH ME AND MY 2 KIDS AND WHAT WE ARE GOING THREW SIT WAIT FOR OVER 2 HOURS FOR THEM LEAVE U NO SUPPLY AND SIT AND ASK U LOADS QUESTIONS AND NOT HELPFUL AT AL COMPANY IS A JOKE NEED CLOSED DOWN ALL ALSO WANT LEARN MANNERS ALL COWBOYS WITH RUDE ATTITUDES ALL BE LEAVING AS CUSTOMERS FACT”

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Posted 2 years ago

“what a disappointment British gas is. Absolutely no work ethics!!!1 Canceled the first appointment to carry out power flush for radiators, couple of days before. Working in emergency services they should know that leave at short notice is not possible in health care services. After expressing our disappointment another appointment was given but they failed to turn to work . No messages was given. such a poor work ethics cant be accepted”

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Posted 2 years ago

“What a useless lot ,I,ve been trying to contact them for over 2 weeks,only to get passed from pillar to post .Then they keep avoiding the answers you ask and totally ignore you .All I wanted was an engineer to sort out a meter which has no display.My 3year old great grandson could have done abetter job,if not maybe my cat .Bet if my bill was not paid I would soon get a response”

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

British Gas Reviews