“I don't know where to start. These people should be in prison. They mis-sell and bully their customers. They left me without internet and kept charging me. I called them countless times about the misselling and each time; I was told they couldn't deal with it and that no supervisor was free. Each time, I am promised a callback, but that does not happen. They refuse to respond in writing, and they refuse to respond to emails. They have refused to deal with the misselling I raised. They are trying to scam my business, and I now have to pay for two internet connections, but Zen Internet is so much better as honest, decent people run it.”
“Never known a more incompetent company. Rang 1st July to get broadband fitted to a new warehouse unit. Engineer came out 10th July and said they install the cable from the pole to the unit, told them they couldn't as the vans couldn't get through so it'd need to go underground. Went back and said we'd need to pay for underground works, asked for invoice but then told they'd got it wrong so would cancel and reorder. Absolutely nothing happened. Rang back and arranged for it again, engineer attended today to fit a cable from the pole to the building!!!!!! 1 hour on the phone to the useless call centre who did not understand a word I was trying to say, got put through to a supervisor who also didn't understand a word I'd said, no idea whether we're ever going to actually get broadband. Oh and to top it off they took the DD out 2 days before an engineer had even attended site, absolutely useless”
“Aweful company, avoid it at all cost
I can oly echo what 80+% of people have to say about this company.
PLEASE AVOID IT IF YOU CAN.
I had broadband with them because there was no other option at that time.
All goes well untill you need to cancel their service.
They will do everything possible to make you pay much more than you owe, from charging you for an extra month just to disconnect, to applying extra charges if you are still within the contract period. They will even try to charge you for not returning the equipment by (mistakenly...) registering your old address instead the new one (despite having clearly informed the new address when cancelling the service) as the address where to send the equipment return bag.
If you then call them to update the address they would say you have to call them exactly on the date your service is being disconnected, as they cannot do anything before that (either of course cancelling your current request and charging you a new disconnection fee).
Every time you have to call them it's at least a 10 minutes wait, whatever the day or time.
What a rubbish company. I can only hope they would go bust soon for everyone's good.”
“Do not sign any contracts with BT! BT promised a seamless switchover for our business to the cloud but had technical difficulties and could not and did not port our business numbers over to the cloud. Four months after the promised switch over date I gave up and asked to terminate this service as without the numbers ported over, we could not use it. They said to cancel the redundant service it would cost us £9000 in early termination fees, despite the fact that we have never received the service. It went to deadlock and then the ombudsman but because they did not mention the numbers being ported over in the original contract (despite being unable to use it without these in place)! This has gone on since December 2022 and is still not resolved, despite hundreds of telephone calls and emails. This is a communications company that can not communicate.”
“One of the useless companies BT they did it they robbery for £338 I raise the complaint they said they’re going to refund back 22 days still not been refund I contact five time they say next week”
“Absolutely horrendous service from BT, If I could give 0 I would. After moving house we have been left with no internet connection for 2 weeks, BT say they’re unable to cancel our contract or provide us with the internet we’re paying for because there’s a transfer request on our account. We’ve spoken to numerous customer support staff on the phone for hours on end who have all been completely useless, particularly Raymond who was rude and obnoxious. Rebecca then arranged for a mini hub to be sent out to us which was deactivated after 2 days so we’re back to square one with no updates from BT whatsoever. A new mini hub was supposed to be delivered yesterday to tide us over until the issue can be resolved but it didn’t arrive.
We have used all our mobile data and as I run my own business which relies on an internet connection I am finding the situation unnecessarily stressful but BT are not interested and just reel off a scripted insincere apology when you try to explain the inconvenience this is causing.
I would not recommend BT to anyone, they are a disgrace of a company…AVOID at all costs.”
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“I was gold I could recieve an update on my phone.she took all my details and said I'd get a call back between 20-30 minutes and I waited on the phone for nearly an hour the service was shocking”
“A bloody nightmare BT had n trouble for 2 years doesn't plays be honest ly told him I was on a plan for 15 pound a month now I'm now I am an old age pensioner I put up for 26 pound a month I've got just found out yesterday I have two year contract what bloody corn three times but nowhere if it's if it's not sword I will cut the cave indoors just about had enough I'm just getting over heart attack two months ago now got up all this from bloody BT shame on you people”
“This company does not deserve one star. Bt is a big Scam. I spoke with Ryan this morning to understand why my bills was raised without informing me
. The guy was very arrogant and rude to me from the start then when I requested to raise a complaint he first told me he will provide the email of the complaint team then after few minutes he said there is no email and that even if he raise a complaint on my behalf it will still be closed as resolved without speaking with a complaint team. I will never recommend Bt to anyone they are big scammers and I start telling my experience to people.”
“Use ANYONE except BT business. They are systemically incompetent, their support is non-existent. From wiping out everyone else's phone lines in our building for a week while installing a line for us, through to billing us £200 per month and not notifying us when a phone line used for our alarm system went out of contract, through having to raise complaints to the CEO's office and the ombudsman to get anything sorted, they truly are a company to avoid. Currently 1.5* on Trustpilot with 85% of customers rating them one star or less. https://uk.trustpilot.com/review/business.bt.com”
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“What bad service scammer lies just take your money and that is all they keep in the phone for hours and then say has nothing to do with us ring different number poor poor service”
“Absolute discrimination. My current contract is due for renewal in 3 weeks and I have just been told by a “BT Guide” that depends where you live in the country depends if BT will offer you a deal or not and because I live in the “wrong region”, they will not give me as good a deal as someone who lives in the “right region”. Having been with BT for many years this discriminatory remark definitely means I will NOT be renewing my contract with them. In what world BT are customers in certain areas more important than others? Next thing will be that I have the wrong colour of eyes, or hair or skin. I would like to know what regions are the right regions and what regions are the wrong regions as it seems to be verging on being racist. BT (British Telecom) you need to change your name. Maybe RRCOT would suit your new business profile (Right Region Customers Only Telecom).”
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“I have been trying to cancel my BT broadband service as I have moved out of the rental house. I will not bore readers with all the details, needless to say, after six phone calls, nine representatives who are dedicated to "customer service" and over three hours on the phone it still has not been resolved. A fairly straight forward request attempted to be handled by people who lack any ability or responsibility to complete the requested task. Absolutely appalling service. Avoid.”
“Appalling service. Sent me a letter with date of contract end. Called them up multiple times to confirm closure and now they tell me it will take 30 days to do so and will charge me for this month. Another money making scam where the customer is loosing in any and all seceanrions. For sure won't be back with BT in 18 months or ever again. Disgusting service !!”
“Salesman told my elderly mother, who wanted to switch from Virgin they would contact Virgin, do all the necessary paperwork and fit the new line etc on 9 June.No they didn't cancel Virgin so my mum is left with a massive bill from Virgin for 2 months which she can ill afford. The attitude of customer service was suck it up! no sympathy no apology for the wrong information supplied. As she's on a limited pension and nearly 90 this has left her virtually suicidal. BT refused to speak to me even though I hold power of attorney. Own up BT to your mistakes, train your staff and cough up the 2 months worth of bills from Virgin.”
“I have one month the internet in my area not working, but BT they charge me for nothing. Today I cancelled my BT. Because I cancelled I don’t have refund. Calling so many times.”
