“Today at 12:34 PM
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#1
I placed an order on July 17th and received part of my order on August 4th. I've asked them numerous times to update that their orders are taking this long to process as reputable wholesale supply companies are doing to no avail. After inquiring about where the remainder of my order was in the process, I was notified that the rest of the order had been cancelled due to being out of stock. We are a small company and are able to keep up with our stock by hand and I'm positive that a company the size of Bulk Apothecary has an automated system. Then, they refunded me for the jars minus the over 250 discount but did not include any of the $48.00 of shipping I paid. The customer service agent was advised to tell me that shipping 50 8 oz jars with lids and packaging would not have changed the shipping amount and that is why we weren't refunded a portion of the shipping. This is a complete lie. They probably looked at if they had to ship the jars to me after the initial order that the costs would outweigh the benefit. But guess what, we take losses as business owners all the time! Please avoid this company at all costs. We are a long time customer and are looking for alternatives even if it means paying more.
I say all that to say, they operate their business like a pop up instagram shop with no capital. It's so strange to me. I usually take Better Business Bureau scores with a grain of salt, but JEEZ Louise. I went and searched under indeed to look at prior employees' complaints and the biggest complaint was them selling stock they did not have. I think the thing that is most alarming for me is them being more than willing to pull funds from my credit card without knowing they have items in stock. Their model is successful but strange nonetheless. I'm thankful that we share a supplier of jars and I was just buying them as an add on just in case.”
“If you want a response from them call your bank and dispute the transaction they send out fake delivery from UPS I was on it I was on the one with trying to find my soap box I ordered Ylang, Rosemary, Sandalwood oh my goodness all of it stinks I paid $51 for two loads of soap and one bar and it stinks it was smelling through the box of steaks my box was not professionally packed I feel disrespected the way everything was thrown in open and it stinks these a leftovers they're not preparing the soap as what you see like the girl on royalty soaps on YouTube know by far they're not doing that at all I would never order from them again the process of hunting high and low to find my box at the post office in the post office it this happens all time you get approved delivery and the merchant did not send it so once I stop the transaction I dispute the transaction then here comes the stinky so you know everything that everyone is saying about this company is true so now I have stinky soap that we're going to trash because I wouldn't dare bathe with it smells horrible in his crummy yes the soap is Kwame”
“Very disappointed in the handling. One should not have to wait 5 - 6 days for items to be shipped if it's in stock. I have a business and now my customer's orders will be delayed because they are more than 5 business days behind. Unacceptable. Once I do receive my order, it will be the last.”
“Failed tomrec3ive product I ordered nd requested a refund. I was told I’d only get my refund after they were paid by UPS since they lost the package. I was perplexed that a customer had to wait to be refunded only when Bulk Apothecary had enough money, evidently to take care of their customers. When I waited the requested time for my refund, I was ignored repeatedly. I still have yet to receive any type of confirmation of a refund. I am now being ignored. Classy!”
“They are now selling "Germ Attack" hand sanitizer. This product has a miserable fragrance. I have tried to leave a review on their website, but it won't allow new reviews. Don't buy this sanitizer. It's garbage.”
“I ordered two gallons & they did take a long time to show up, but my main concern is the SMELL! They are the 70% plant based. They smell makes me totally nauseous, stays on your hands forever. Even just thinking about the smell turns my stomach. I do need hand sanitizer but absolutely cannot use this. I am trying to find someone to give it to, but no one I will have to get near! Otherwise I will just have to throw it away, I am sorry to say, especially as it was not cheap.”
“Hand sanitizer smells HORRIBLE. Ordered product and advertisement says, "ships in 10 days". 14 days after order label created. Product not ready, and another 14 days before actually shipped. Pushing 5 weeks before I received product. False advertising, poor customer service. Was told they are too busy to look for the order to cancel. Blamed UPS for items not being picked up after label created for 2 weeks. Dishonest company with dishonest practices trying to cash in on the Pandemic.”
“I ordered a gallon jug of their original 62% formula back in March and it wasnt bad. It did take 2+ weeks to come but we got it and have been using it. Now we have used a half gallon so I decided to get another gallon but we got the new germ attack 70% formula. Little did I know this one came with an odd smell. The smell can be unpleasant for some. I noticed the odd smell lingers on your hands. I noticed a sticker on the back which says they are using plant based alcohol and has a lavender smell. There is a world wide shortage of alcohol and I guess they using whatever they can. However Im not sure what lavender smells like. I do know when it drys on your hands the smell seems to stay there and linger. So I will keep this new germ attack and only use it for emergencies. If hand sanitizer becomes available in the stores again this new germ attack will be thrown in the garbage. I dont need to be dealing with someone and have an unpleasant smell on my hands. I did find a way to counter the odd smell. Gold Bond has many moisturizers and some are scented like Restoring green tea. That should take care of some of it.”
“All I have to complain about is the length of time to ship and the customer service. I ordered a gallon of it on March 7th and received it on March 29th. I emailed and called. Someone eventually answered me over email. There is no doubt here something is wrong over there customer service wise.
However when the hand sanitizer came it wasnt bad. The hand sanitizer itself is decent, unscented as they said and does the job. It isnt a Purell, but more like a generic store brand hand sanitizer.
As for the gallon of hand sanitizer, we have been liberally using it now for a month and it doesnt seem like we have put a dent in that gallon. You really dont need much. I think that gallon will last 6-12 months and its worth it because there is none out there.
This isnt a bad company and the product is fair to good. I think they just got overwhelmed.
Whatever you do DO NOT order from Art Natural. The hand sanitizer that Art Natural sends smells like gasoline.”
“Very Bad, ordered more than 5 weeks ago!
No response via email, nor phone.
Finally, after 5 weeks, we decided to chargeback through our cc.
We DO NOT recommend this company.
They have lost my business.”
“Ordered product on March 21 and today is April 19 and still have not received product. Have called and the answering service is not taking calls, have sent three emails and no response. This company is a joke if I could give them zero stars I would. Buyer beware”
“I ordered a product a month ago and they charged me and I still haven't received it. I called and they don't have anyone answering the phone, not even from home. The only contact is an email that takes them 6 days to answer. The answer says keep waiting two more weeks”
“I order a product a month ago and they charged me and I still havent reeive it. I called and they dont have anyone answering the phone, not even from home. The only contact is an email that takes them 6 days to answer. The answer says keep waiting two more weeks”
“NO MATTER HOW MANY DAYS BULK STATES ON THEIR WEBSITE REGARDING "SHIPPING DAYS OUT," THEY ARE LYING. (sorry for caps)
They are raking in the cash, then updating their orders thereafter with delays that are even longer than what you were forewarned about--and ultimately settled for because of going through with the order.
I ordered hand sanitizer with a "10-day out" for shipping...okay, fine.
EIGHTEEN DAYS later, I received a follow-up (only after complaining) that orders were now out 12 to 17 days further out.
I wrote again, essentially asking, "What does today's 17-day delay have to do with orders made 2 1/2 weeks prior?" They never responded. Obviously, "10-days out" was never true, to begin with. I'm now on my way to Paypal to cancel my order.
(CAPPS NOW INTENDED)
DO NOT DO BUSINESS WITH THIS COMPANY. IF YOU MUST, DO IT ONLY THROUGH PAYPAL; THEY WILL DEFEND YOU AND RETURN YOUR MONEY.
Return our money if you can't keep up...ah, but you won't with your NO RETURN POLICY.
I cannot even imagine what dealing with Bulk's return department would be like without the help of an ally like Paypal.”
“I ordered some mango essential oil because I make body butter and it smell great, came in before estimated delivery date and VERY cost effective. I love it and will order from this company again. Thank you Bulk Apothecary....I love you!!!!!”
