“On April 26th, I visited CT Bolton store at 11am with a business inquiry. I was seeking a straightforward answer, either a 'yes' or 'no', and I was open to both responses. I was directed to the garden centre to meet with Mike, the General Manager.
Our conversation took an unexpected turn when Mike made a peculiar comment about a $10,000 fine for doing business with Canadian Tire. The comment seemed nonsensical, so I lightly dismissed it. However, Mike took offense to this and became aggressive and confrontational. He accused me of having a bad attitude and being a poor employee, even though I am not employed by Canadian Tire. Ironically, he was exhibiting the very traits he was accusing me of - a bad attitude and poor employee conduct, especially for a General Manager.
I decided to leave the situation by exiting through the garden centre into the parking lot. Mike continued his tirade, shouting across the parking lot and resorting to name-calling. Despite an apology from Canadian Tire, I find his behaviour unforgivable.
I hope that this does not reflect the overall business practices of Canadian Tire.”
“Last fall I stored my summer tires at Canadian tire in Kirkland. At end of March, called to make appointment to switch to summer tires, first available spot was April 24! Quit a delay just to change tires both on rims!!
While work was being done, I was presented with an invoice of $2200 (long list) which included all type's of repairs. I did not ask for a thorough analysis of my car just tire change! The invoice was adjusted to include only the pressing issues, now estimate was $1300 (short list)!
Of course I took my car and tires and went to my regular repair shop. Long list contained many items that did not need to be replaced!
No longer doing car business with them!!!!”
“Disappointing Experience with Incompetent Staff at Canadian Tire Cambie
My recent visit to the Canadian Tire store on Cambie Street in Vancouver left me thoroughly disappointed and frustrated. I called ahead to arrange a headlight replacement, and Paula was initially helpful in scheduling an appointment for the next day at 3:30 PM. However, that's where the positive experience ended.
Upon arriving at 3:15 PM, I was optimistic that my issue would be resolved efficiently. Unfortunately, that optimism quickly evaporated as the time dragged on. At 4:40 PM, Paula informed me that they needed to order the headlight as they had none in stock, adding another potential 30-minute delay. I reluctantly agreed to wait.
As time continued to pass, I approached Ethan at 5:15 PM for an update, only to be told it would be another thirty minutes. By 6:00 PM, I was growing increasingly frustrated and expressed my concerns to Ethan. Then Sebastian the mechanic interrupted, and casually mentioned that the delay was due to me requesting the wrong headlight. This accusation caught me off guard, as I rely on the expertise of Canadian Tire staff for such matters.
Feeling utterly patronized and frustrated by their lack of professionalism, I politely asked Sebastian to refrain from mansplaining or implying that I was at fault for the delay. To my disbelief, Ethan at the counter then took it upon himself to explain what "mansplaining" meant, further highlighting the dismissive and disrespectful attitude of the staff.
In total, it took a staggering four hours for them to replace a simple light bulb, which is utterly unacceptable. Throughout the ordeal, Ethan's smug demeanor only exacerbated my frustration. The fact that the manager eventually offered a 50% discount as compensation for their abysmal customer service speaks volumes about the incompetence of the staff.
I expected better from a reputable establishment like Canadian Tire, but this experience has left me questioning whether I'll ever return. It's clear that professionalism and customer satisfaction are sorely lacking at the Cambie location. Avoid at all costs unless you have hours to waste and a high tolerance for condescension and sexism.”
“Store no 678 Scott Rd. Surrey, Parts Department very very bad customer service.
Be read to be disrespected by the staff behavior.
highly not recommended.”
“Canadian Tire of 459 Welland Avenue. St. Catharines, Ontario, L2M 5V2. is SUPER SUPER & SUPER TERRIBLE TERRIBLE & TERRIBLE shop.
Please do NOT have any business with them. Because of they deceive consumers.
I swear to the God.
Amen”
“I purchase some items at Canadian Tire out of convenience. However, their flyers and advertising are incredibly vague and I think purposely misleading. Rather than provide an actual price on many products, they provide an annoying advertisement that often says "up to 30% off on select models" with a wide price range noted in small print. They obviously are purposely trying to avoid price comparison with their competitors which fundamentally infers a lack of competitive pricing. Disappointing approach and no longer will get me down to the store as it is a waste of my time.”
“I have been an employee of Canadian tire for over 3yrs and the customers that come in are lazy irresponsible lack education and have no basic knowledge and are useless when it comes to self help it’s really sad that these days with the givin technology and cell phone at their fingertips they lack the basics they expect a lot of an user paid minimum wage teen ager to hold by hand like babies”
“I'm a loyal card holder and I applied for a second card to travel.
accepted and activated my card to Google wallet and then waited for my card to come.. it can and when I went to actually activate I was forwarded to a phone operator which said they actually did a 2nd review and declined it without telling me with out notice.. and I have the new card and welcome letter in front of me.
When I spoke l to the manger she applaugized and Said ..nothing of value I feel the lack unprofessional people there need to be actually taught how to do there job and notify someone if they change a decision... I'm not mad about the card decline I'm mad that they couldn't reach out and say so .. up til now I thought customer service was great there but this blows my mind”
“The customer agent I have spoke is rude the way she talked and the tone of her voice obviously she does not have that patience and accommodative her name is LORIE it was sad and disappointing experience. 🤦♀️”
“Do not deal with the new Glasgow Canadian tire... I had called in about getting 4 new tires and they told me there were in stock.. then I had walked over there after waiting at wonder auto. When I got there I was waiting there for 20 mins waiting for the guy to bring the tires.. having 2 people cut in front of me while getting service. Then the man comes back and says I can't find them.. not happy with the service I received. Employees chitchatting with the lady that cut in front of me instead of dealing with my issues first... I'll never ever deal with that Canadian tire no more... Im having a hard time wanting to deal with this outfit”
“Do not go to Canadian Tire Kingsway
if you are lgbtqia2s+ this location discrimates
against you the basis of who you are and because
of your disabilities.
Do not give this hateful and transphobic franchise
any money!
So back in December 2023 I took my car in because
the car would just randomly die. The battery would
be totally dead so the Canadian Tire Kingsway automotiv
garage said oh its your battery so they replaced it.
And the problem still continued to happen with a new
battery. I took it back to them again the garage said
we don't know and refused to do anything about it.
So now it is April 8 2023 I have an unrelated problem
with my power steering being really hard to turn so
I dropped the car off April 7 2024 over night and left the
keys in their drop box I get a call the next morning
from the manager of the automotive department saying
we refuse to look at the car. He said that there was a
note on the account saying not to look at my car.
I call the Canadian Tire Customer service and I find out
that it was the franchise that put the note there
and now refuses to deal with the car in any way.
Customer service claims that I intimidated the staff
there now I am a woman and transgender I don't think
that the staff there also likes that either and
discriminates against me because of who I am.
I am also diagnosed with Asperger's Sydnrome as well
and Canadian Tire has been told this in the past.
Simply because I have trouble in social situations and
the staff doesn't understand my disabilities does not
give them the right to discriminate against me.
I deny intimidating anyone and that is nothing more
than a lie. I believe this is a retaliation by the
franchise for making a complaint to the Canadiantire
Corporate head office back in December 2023 about the
no starting issue. I did nothing wrong. This franchise
is hateful and transphobic! do not go to this location
I would give this store 0 rating if I could!
I have emailed the Canadian Tire customer service
already about this and spoke to them on this phone
about this matter. Canadian Tire tells me
we can't force the franchise to fix my car,
they don't seem to want to do much about it.
Avoid this location at all costs! The franchise is
hateful and discriminates against people on the
basis of their gender identity and their mental
disabilities.
Canadian Tire Downtown
11839 Kingsway NW, Edmonton, AB T5G 3J7
Phone #: (780) 413-8473
Avoid this location at all costs!”
“Your return policy for parts and supplies is extremely poor and outdated.
Attempted to return 2 5litre jugs of Quaker state oil and two oil filters recently. Not knowing exactly when they were purchased I stated two years well exceeding the time frame. I was not aware that according to your floor manager the maximum allowable time frame for all items was 2 months. The items to be returned are stock items in your store with a rate of sale very high. Your reasoning for this deplorable decision would be appreciated.
C. J. Hunter
P.S. I have a Canadian Tire Triangle credit card and these purchases are easily traced. I no longer require the above mentioned items because I sold my Maxima and Nissan and purchased a BMW thereby negating my ability to change my own oil.”
“Everything got too expensive, and they don't have carts anymore in St. Stephen. My go to store has gotten greedy and the prices are out of control. The people shopping there only buy 1 thing instead of a cart load of stuff. Good luck pricing yourself out of business”
“Had a wonderful experience at my Canadian Tire Service Department in Aurora today. My car battery died and I need my car tomorrow and Farokh in the service department said to come in and he replaced the battery and had me back in service within an hour despite how busy they were.
Farokh was amazing and went above good customer service
Joanne
Aurora,Ontario”
“On Wed Dec 28 I went to Canadian Tire to have a tire put on my original rim at 200. I dropped the tire and rim at 130 and was going to be given a text when the tire could be put on the car and the spare removed. I returned 1.5 hours later and had to wait 30 minutes to get the tire on. Upon leaving a paying my $43.00 bill I checked to make sure the spare was replaced under the rear of the truck box. Instead the lazy kid put the tire in the back of the truck. When I seen the mouthy lazy %$#^&* he said putting the tire back properly was an extra charge. No one said that and no one asked ? What kind of a lazy &^%&* thinks an older person with back problems wants to crawl under the truck to put the tire back underneath when it could easily have been done on the hoist ? Lazy Lazy employees and supervisors too lazy to make sure job was done properly for customers who "use to" shop there all the time. I wont be back. Ill go to a small neighbourhood shop who respects the customer.”
“My husband took the company truck to have snow tires installed at Canadian Tire on Dundas St. Cambridge, he had $210 gift cards inside the vehicle sun visor, when he picked up the truck the gift cards were gone, went back to service desk reported it, left contact info, its been a week no call back, my wife called in spoke to service manager, was told that he knows his guys, they would never take anything, said that I probably misplaced them.
He was going to check the camera. Still not a call back.
Please stay clear of the service department.
Poor customer service.”
