CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I subscribed because I didn't want to get another lemon. I was so glad we did. I was lookong for a car for my son and a truck for myself. We found many what looked like good deals. Carfax saved us many times during this search. At the end we both ended up with great vehicles. Thank you Carfax”

Helpful Report

Posted 10 years ago

“I cant state the importance of running a carfax on any vehicle purchase. Its a necessity when buying or selling a car. I went to a dealer and they gave me their version of a car report and let me tell you, it did not even come close to a carfax report. Turns out the SUV I was about to buy was indeed a rebuilt engine and with over 143K miles on it. Sure enough this one seller tried to scam me and sell me an engine that supposedly had 49K miles. Sure you have to pay a little bit out of your money for the report but in the end you can save thousands of dollars. I was almost scammed but I was smart enough to purchase a Carfax. Do your own research let Carfax help you make the right choice.”

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Posted 10 years ago

“Carfax saved me twice: first, I was interested in a 1999 GMC truck until the Carfax showed me the mileage was inaccurate; next, I was about ready to buy a 1996 Chevy truck until the Carfax showed me that it had been in a total loss collision in another state, even though the title was clean in my state. Invaluable tool.”

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Posted 10 years ago

“Carfax help me to buy the 2 cars that I have in my life I love carfax so easy in simple!”

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Posted 10 years ago

“We were looking at a 2012 Range Rover,, looked in awesome condition. Drove great. But was pricey,, even for that type vehicle. I opened my CarFax account and am soo soo glad. Found out that this had been involved in two separate accidents, one was fairly recent,, that is why looked brand new paint,, because it was.. Was hit form the back and T-Boned on the drivers side. I did not see anything indicating there was any frame repairs.. I walked from that post haste.. Thank you CarFax..”

Helpful Report

Posted 10 years ago

“I don't buy a car before I run a carfax report now. It started when I bought a Toyota pick up without checking it first. A couple days later I found out the frame was completely rusted out. I tried to give it back to the guy that sold it to me but he wouldn't take it. I talked to an attorney and told him that I also suspected that the miles had been lowered. He told me to run the carfax report and that if they did then I might had a chance of suing. I did run the report and it turned out they lowered over 100,000 miles. Unfortunately the truck was over ten years old and the government don't care about cars ten years or older. So there was nothing I could do, I had too partout the truck to make some of the 3,000 I pay for it. Since then I found 2 more cars the miles had been lowered, thanks to carfax I didn't buy them. People buy cars in the actions cheap with high miles then they lowered them and sell the car for a big profit.”

Helpful Report

Posted 10 years ago

“We had already been to a competitor and were turned off by the " double teaming" procedure that they employed. We knew what make and type of vehicle we were looking for but we were not familiar with any other dealers in GA as we are from Philadelphia. Our son recommended CARMAX since he had bought 2 cars from CARMAX, a Corvette and a Lexus. From the beginning of the process, we were more than impressed by the way our quest for an automobile was handled. Let me say that I literally hate car shopping. We met our sales rep, Wanda Mosely, at the door and although I was on the defense and ready to walk away at any moment, Wanda's attitude was unlike any car sale rep that we had ever encountered. There was no pressure at all. We sat at a computer terminal and found several vehicles to our liking, inspected them but none impressed us. We went on to select one from a remote location. It was delivered to the Kennesaw store within 48 hours. After test driving it we decided to purchase it. 2 or 3 days later the vehicle lost all power during a shopping trip. We immediately called the dealership, spoke with Wanda who had the car towed in. We subsequently found that there was a transmission problem. In the meantime Wanda had already begun to look for a similar vehicle, which she found at a more remote location, in the event that we decided to reject vehicle one, which we ultimately did. We were satisfied with the trade in value offered us for two cars. I would and have recommended Carmax to others and would purchase another Carmax vehicle myself.”

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Posted 10 years ago

“I found it to be very helpful and informative in my car search.”

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Posted 10 years ago

“I was looking at a 2008 Pontiac Wave and was a little worried it was too much of a great deal. After checking Carfax my worries were put to rest and I bought the vehical. I might not have and missed this great deal if I didn't have the piece of mind given by Carfax. Great product would recommend to all family and friends!”

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Posted 10 years ago

“Car fax helped me feel safe about helping buy my niece her first car.”

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Posted 10 years ago

“Carfax help me a lot to check the history of my new car. I was worry about the milles that had my car because it was lower than normal for that year. But, with the carfax history I can proved that the milles was real and that the seller did not change them. I can check that my car was a car lease for that reason has low milles.”

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Posted 10 years ago

“Site did exactly what I expected plus offered some additional info that was useful as a seller.”

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Posted 10 years ago

“When I first saw car fax I tbougbt it was a scam, but acter I got information on the car I wanted it saved me so much heartache I couldn't believe it.”

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Posted 10 years ago

“Good service!!!”

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Posted 10 years ago

“Gave me confidence that car had no serious problems.”

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Posted 10 years ago

“I was trying to by a used corvett from a dealer and was not sure of the price.i was unable to find out what it was worth.so i called car fax and sent in the ID number,this was not the car for me,i found a better corvett and two years newer for a lower price.and with the car fax i was able to find out all about the car. i will use car fax when ever i by a car.thank to you i got a better and a newer car.allso i did not by my car from a chevrolet dealer.”

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Posted 10 years ago

“Vehicle had extensive damage from previous owner hitting curb. Dealership did a half assed job repairing it. Carfax is a joke and a waste of money for consumers.”

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Posted 10 years ago

“I was looking to buy a low end (but suitable) first car for my 19 year old daughter. The first thing I did was buy a 5-pak of Carfax inquiries so I knew I could check the Carfax on anything that seemed promising. I think I ended up using 4 of the carfaxes before we bought. In each instance, I learned something about the car that the private party sellers didn't know, or forgot to tell me. For instance I asked: "how many prior owners?" Seller said " I don't know" Carfax said "Nine". We kept looking. I asked "are you the original owner?" Seller said "yes". Carfax said that the current owner bought the vehicle out of a lease fleet when it had 11,000. Seller then fessed up it was true. Too much money at stake not to spend $59 on a 5-pak of Carfaxes. thank you.”

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Posted 10 years ago

“It helped assure me and put my mind at ease. I liked the nice layout and speed at which the website worked.”