CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GO MY CAR FAX IN MIN. ALL INFO. GOOD”

Helpful Report

Posted 9 years ago

“good good good good good good”

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Posted 9 years ago

“I saw a 2012 Fiat 500c Gucci for sale at a dealership in Pallayup WA. I lived in Fullerton CA. I saw the pictures on line and it looked great. It only had about 7k miles on it. but the sales price was literally 1/2 price of a new one. New one sold at the local dealership for $33k and some change. I though to myself something must be wrong with the car. So I ran the car fax on it and found out it was perfect. I purchased the car without seeing it in person and had it shipped to my self. The car is awesome. I saved so much money that I was able to remodel my kitchen. Thank you Carfax for being their for me. David Mueller”

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Posted 9 years ago

“What can I say but WOW! Used this in purchase of my new Jeep and found great history even one recall I need to get fixed. Awesome product must have for any car buyer!”

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Posted 9 years ago

“I have used Carfax to purchase my last two used cars. As with most cars over five years old, they are sold at auction, when traded in, if they are not fast movers, or unique enough to earn a coveted spot on the car lot. I was looking for a premium van. I liked the Ford Freestar. My daughter bought a new limited edition for thirty-eight thousand. Five years later I found mine in a used car lot for $6000. It was not the limited edition, but an SEL, with high miles. It was clean, quiet, and seemed well maintained, but to be sure, I paid for a Carfax report. That report showed me that the original owner had it three years, the second owner, two years, who bought it from the original, and subsequently traded it in. It was serviced by Ford, had no incident reports, and I bought it. Other than normal maintenance, which I always log, and two recalls corrected by Ford, the van ran beautifully, was dependable, and when I sold it to another private owner, I gave him the log book and the carfax report, which eas the deciding factor in him buying my van, instead of one of three other vans he had looked at. When I was looking for a Miata to replace my motorcycle, I had a certain price in mind, and a condition that I deemed acceptable. I found one, and was seriously considering it enough to pay for a Carfax report. It did not disappoint, and I purchased the vehicle. I have had it three months now and I am very pleased with it. Carfax does the one thing that a mechanic or eager salesman can't do. Carfax gives you peace of mind.”

Helpful Report

Posted 9 years ago

“I was planning on buying a Jeep Cherokee that looked like it was in amazing condition. well I did a CARFAX and found out that 1. it was a rental car in NEW YORK, mind you I live in California. 2. the guy told me there was only one previous owner and Carfax told me that it had at LEAST 8 previous owners. 3. The guy told me that he put in a new motor because that was supposed to bring the value UP when in fact CARFAX told me that the reason he had to get a new motor is because it was under water at some point. 4. The guy also told me that the sound I was hearing was from putting in new and more expensive tires when in fact Carfax told me that it was salvaged because of a car accident that damaged the axles and much more!! pretty much I almost bought a vehicle that was overpriced by DOUBLE and I almost put my two boys in a car that was very unsafe to drive. my family and I were going to be in great danger if we were to have bought this garbage vehicle. I owe my children's lives and my life to CARFAX. thanks to you I avoided buying something that would have been the biggest mistake of my life and could have possibly caused harm to my family. I thank you guys from the bottom of my heart. Sincerely Weeda”

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Posted 9 years ago

“So I've never had a carfax account until recently. I was looking to buy this MDX that was beautiful, only had 120k on it, and it was a great deal. But my boyfriend insisted on us checking it out on carfax first. So I reluctantly spent the money and purchased a carfax. Boy am I glad I did!!!! That car had over 200k on it. Major odometer roll back! I confronted the seller about the mileage via text,but they decided to not respond. Carfax saved me a huge headache and a major disappointment. Needless to say, I will never buy another car without running a carfax first!!”

Helpful Report

Posted 9 years ago

“Having the car history (number of owners, mileage, car repairs etc) was very essential in my decision to get my current car”

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Posted 9 years ago

“I was getting ready to buy a car that "said" it had 71090mils when I bought carfax and ran the cars report found out it had over 200 thousand mile on it . I went to the guys house and said there's no deal! His like why? I said read this paper and you'll see why ! I had the report printed out see he could see for his self. Thanks to carfax ????????????????”

Helpful Report

Posted 9 years ago

“I was eyeing on this Grand Caravan which was quite cheap for the year's model, made arrangement with the seller to go view the vehicle. Fortunately, one day before the viewing, I did a car fax search on the VIN and found out that the car was involved with an accident. That saved my time driving all the way down 40 miles just to view the car which was involved with an accident.”

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Posted 9 years ago

“It updates the data so late and has obvious costly mistakes in the reports.”

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Posted 9 years ago

“We needed to find a car for both my son and myself. I found two cars and both turned out to be bargains with low mileage. We've been very pleased with what Carfax was able to do for us. I looked at a lot of cars too and being able to pull reports was very reassuring. I was able to avoid cars that had been in reported accidents or that had sustained some structural damage or other major repairs. Thanks for providing a great service. My only complaint was having a limited number of lookups by VIN . Some cars at certain dealerships had no license plates on them, or they had dealer plates only.”

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Posted 9 years ago

“I found a 2014 Toyota Avalon hybrid at CarMax in Florida with 5000 miles on it. I paid the 39 dollars to check out the car and I found it had never been registered or never been in an accident. The dealer in Miami used it for his personal use ( wife ect.) I bought it and because it had never been registered, Bank of America gave me a super great rate on a car loan. Thank you car fax!”

Helpful Report

Posted 9 years ago

“I signed up for Carfax only after using another service first. As it turns out...the other company gave me some info on potential cars, yes...but not much in the way of service records. YOUR search provided me with info about a previously used service center, so I was able to talk to someone who'd already worked on and knew the car I was considering. VERY helpful indeed!”

Helpful Report

Posted 9 years ago

“I was buying a used engine for my vintage Jag and I requested a vin # from the donor car as they were representing this engine as very low mileage.. I ran the vin on CARFAX and the info didn't match up, CARFAX gave the location & date of the salvage title, no way this was the engine they sold me, the vin # & the block # didn't match. Thanks CARFAX you saved me big time”

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Posted 9 years ago

“The Carfax report was the deciding factor in my recent Jeep purchase. I would not have made a purchase of that size without Carfax.”

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Posted 9 years ago

“I subscribed in car fax when i decided to buy a car , I looked every where until I found a car with one owner and low mileage , but I wanted to make sure that this car ( Camry) was really has the same history that the seller told me about it , so ,I looked for the history through car fax and that makes me feel safe . I bought this car and now I am very happy with it . I advice every one before you decide to buy a car to look for the history through Car Fax with just a little amount of money .Car fax is the history of all cars register in USA that makes your money and choice in the right place and in a correct way .”

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Posted 9 years ago

“"Carfax" is the key to my success. I'm a car dealer I buy old cars with low miles from the auctions ! Carfax helps me a lot to see how many owners the car had , it tells me how many service it has and where it was serviced at ! It also reads me the miles in the dash! Which this is very important for me because I buy old cars with low miles so I have to make sure its actual miles . Carfax tells me if the car had accident or not ! If it has accident it tells me where and with what it was hit. I love carfax , I love the idea of it , and I love the cheap prices for the unlimited carfax report ! In the end carfax is the best for everyone it helps you make the best choice for your next car .”

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Posted 9 years ago

“Being able to find out a cars true history helped to keep my family safe! Almost bought a car that had been junked twice!!! Thanks Carfax!”

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Posted 9 years ago

“Car fax is really great. It saved me so much money”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,635 reviews