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Carpetright UK Reviews

1.6 Rating 1,137 Reviews
13 %
of reviewers recommend Carpetright UK
1.6
Based on 1,137 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 23%
Accurate And Undamaged Orders
Greater than 65%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Avg Email Response Time
12 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Carpetright UK Reviews
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Phone:

0330 333 3444

Location:

Purfleet BypassPurfleetEssexRM19 1TT
RM19 1TT

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Anonymous
Anonymous  // 01/01/2019
Dishonest salesman telling us lies about prices. Make your own assessment of the quality of the carpets... Don't trust what they tell you, as they'll say anything to get you to buy.
Helpful Report
Posted 7 years ago
Ordered a laminated flooring for 3 bedrooms and landing. The work has been rescheduled twice and the fitter could not finish the jobs as the estimator did not order enough material. I have been waiting 3 weeks for the job to be completed and every day Carpet Right comes up with a new excuse. Poor service and worst customer service possible.
Helpful Report
Posted 7 years ago
Orderd and paid for vynel for my kitchen was told it would be 2 week before it came into store bought at redhill delivery would be crawley! When it came it was damaged could you not cut that bit off we were asked! No so it will have to be reorderd another week i asked if it could be deliverd to my home free of charge yes they said, a week later we rang about it and it hadnt been orderd! So i said i wanted my money back an the said it will be deliverd in 5 days! 6 days later they rang to say it wasnt coming! So i got my money back! How this company is still around i do not know!
Helpful Report
Posted 7 years ago
Purchase of Carpet /underlay full fitting etc all fine money taken there and then. . However, goods came from their warehouse badly damaged. So not delivered or Fitted. . Now I've had no carpet from Carpet Right, but they do not appear to want to pay any of my £479.42 back to me despite lots of promises and visits to store. Nothing, Even offered a Free carpet !, but when we said great it meant we couldn't have the refund. . So not so Free. Lies and side steps will soon end in court action. Carpet WRONG. I Have now purchased elsewhere,
Helpful Report
Posted 7 years ago
Had carpet fitted today. The two men fitting the carpet were reluctant to move items out of the room. I ended up helping them to do it. They then fitted the carpet, did not vacuum, left a mess of carpet fluff from the front door, up the stairs and in the bathroom. They did not put the items back into the room, which left the landing full of heavy items, blocking the passage to the bedroom. My partner is 35weeks pregnant and could not get into our bedroom to have a rest. The service was terrible.
Helpful Report
Posted 7 years ago
Awful experience from Carpetright store in Penge. Paid more than 2K for a carpet and after payment had to wait 3.5 months for the fitting to be finished. Had to call the store and customer services at least 15 times to chase with so many empty promises of call backs. No offer of a good will gesture for my bad experience, only excuse after excuse (none of which were my fault in anyway). I would never write a bad review, even after waiting 3.5 months, if only they called back when they said they would and were friendly, instead their manner was very abrupt and dismissive. I will never go near their store again, in hindsight I would of rather paid much more and saved myself the time, energy and upset.
Helpful Report
Posted 7 years ago
Given less than 24 hours notice about cancelling. Arpet fittinf for two bedrooms,hall and stairs, house I. Chaos and all furniture in one room.We are in squaller and no communication from CARPETRIGHT.Is there anything I can do ????
Helpful Report
Posted 7 years ago
Ordered a stairs & landing carpet plus beading for my laminate. Waited in all day Monday 23/1 - Afternoon fitting 2:30 pm - no communication from fitter - morning wasted. Fitter arrived with no beading so I said I would not be paying as the amount I had been advised to pay fitter was for the whole job to be completed. Carpet Fitter was very rude about this. Arranged Thursday 26/1 fitting for beading 5pm. Fitter did ring 30 mins before arrival (My 2nd wasted day) Wood fitter arrived - did beading - no door bar to cover gap between cloakroom & hallway. 2 weeks to order door bar (had been missed off my order - like how is that my fault I did discuss?) Anyway arranged fitting for Thursday 9/2/17 - waited all day - no show a problem job. Arranged Friday 10/2 - between 10am & midday - no show. Saturday 11/2 morning - by lunchtime - no show. Monday started work with new employer after a 2 year break - Was with previous employer 20 years so you can imagine how stressed I felt anyway! I wasted more than 18 hours waiting for someone to arrive, Door bar finally fitted Wed 15/2. These events wasted my last few free days & loads of extra stress Stairs very poor standard, Such a shame as the wood fitter did a good job & also laid a bedroom carpet (both good). Have had Carpetright for a previous stairs carpet & a lounge carpet & both occasions good job done. I would now be very reluctant to chose them again after the 2017 nightmare. This is a pity as I had been really happy with previous experiences of them.
Helpful Report
Posted 7 years ago
our order was delivered today, we had ordered two different widths of the same vinyl. on delivery one was a completely different colour and pattern but both had same product number on. does nobody at the warehouse check the orders before despatching items!!!!!!
Helpful Report
Posted 7 years ago
Andover store. This company are totally dishonest. An estimator came, we had a long chat about our floor as its not your standard square room. He said tiles would need to come up etc. The quote was accepted. Time taken off work and the job booked. Nobody got in touch to say what time the fitter would come so I called them and queried them saying it only needed an afternoon time slot (the estimator had said all day); on the day I called again to give directions and again queried how they would take up tiles, lay ply and lay flooring in a few hours, the response was "they can do it much quicker than we could". When the fitters came, it became obvious the response should have been "they can't and actually CR don't even do these sort of jobs and so you never should have been quoted and we never should have taken your money". I have no issue with the fitters, not their fault-all the wrong materials etc had been ordered by CR and so they could not have done the work even had they the time. On speaking to the store, no apology for the total mess was offered (if you get irritated and basically demand one you get a kind of half-hearted throw away apology eventually). I quickly said we wanted a full refund, even then they try to get you to spend money with them by taking the supplies from them but you dealing with the fitter direct. Anyone who can use google knows that the flooring we wanted is £5psqm more from them and their glues etc are about double the average. More to the point, the reason you go to CR is so you don't have to trawl around fitters. As we used a credit card, the added insult is I can't even pay cash back into our savings account when the refund comes through. Not quite as insulting however, as when you mention this they start talking to you about fraud and money laundering when what they should say (customer service course day 1) is, "I really am very sorry but sadly we have to refund it to the card used" (which obviously I understand and know to be the case). So; they book jobs they shouldn't, take your money, cause you to loose leave days, mess up, don't apologise and still try to retain some cash when really all you need is a barge poll and a don't touch sign.
Helpful Report
Posted 7 years ago
BOUGHT A MATTRESS FROM THEM , PAID OVER £1000. POUNDS FOR IT ON THE BASIS OF A PRICE PROMISE THAT YOU WONT GET ANY WHERE ELSE CHEAPER , AND GUESS WHAT .TWO WEEKS LATER FOUND THE SAME MATTRESS £ 300 POUNDS CHEAPER AND GUESS WHERE ,CARPET RIGHT THEM SELVES AND THEY WOULD NOT REFUND THE DIFFERENCE TO ME . WHAT A DODGY COMPANY TO DEAL WITH NEVER AGAIN ,FULL OF SCAM.
Helpful Report
Posted 7 years ago
Black patches over carpet Staff trained to lie In Coleraine shop Would never trust them again Just ordered hall stairs and landings carpet from local store Rightprice Coleraine Forget the multinationals and sopport your own business people If things go wrong Carpetright don't want to know they don't realise they loss many customers by their arrogance and lies will never spend another penny there Nothing positive to say Would give no star but that's not possible
Helpful Report
Posted 7 years ago
Bought a pack of 'rug slip stop' but it doesn't do the trick. John Lewis pack is a couple of pounds more but does the job.
Helpful Report
Posted 7 years ago
Coleraine. Carpet large black patches Staff lie Never ever again
Helpful Report
Posted 7 years ago
Coleraine. Carpet large black marks. Tough. Staff lie Never again
Helpful Report
Posted 7 years ago
Coleraine Carpet Large black patches everywhere. Assessor lied Never again
Helpful Report
Posted 7 years ago
We live in Margate and wanted carpet for our rental house in Woolwich, so we ordered at the Broadstairs branch. Very helful assistant, we were impressed. However, that was as far as the good bit went. An estimator was sent from the Charlton branch and in due course an estimate arrived, not meeting our requirements at all. After extended email correspondence we went into the shop again and talked to the same assistant. We realised that the estimator had completely failed to understand the job. So arranged another visit. I went all the way to London to meet this guy, who didn't arrive in the promised time slot. So phoned Charlton, who at first denied all knowledge of the appointment, then asked whether they could use the measurements taken at their last visit! I explained why that would not be acceptable and they reluctantly said somone would be there 'within half an hour'. The estimator duly arrived, was very surly and sarcastic and said he hadn't measured one key area at all. He was persuaded to measure all again and ended up including three times the number of door bars. That was on Sunday, this is Wednesday and we have heard nothing further from them. Talk about rubbish communications and how not to impress customers. Needless to say, this is one customer Carpetright has lost.
Helpful Report
Posted 7 years ago
Shocking service by the Leamington Spa branch. Would not recommend and would not return in future.
Helpful Report
Posted 7 years ago
We purchased a carpet and really looking back we should have left the store before we completed the transaction. The customer service was appalling but we went along with it and arranged a fitting date. Not a word from them so I called them at 8:30 on the morning to be told it was a morning appointment and would be fitted between 8 - 1.. at 1:15 still no sign of them so I called the store to be left holding for almost 10 minutes to be them given the most lame excuse of a mix up as there were 2 fittings arranged for the same surname. I demanded that the carpet fitters needed to be with me within the hour otherwise I would be down to the store for a refund. I was then told they would call the carpet fitters but guess what ..... they were unable to contact them. I then called head office and they contacted the store and I was then told I would be contacted within 5 minutes. A fitter then called to say he was going to the store to collect the carpet and would be with me asap. On their arrival they informed me that they knew nothing about the job. I was very aware that it was not their fault. So the moral of the story is avoid Gravesend Carpet Right
Helpful Report
Posted 8 years ago
Carpetright ordered incorrect door thresholds, one carpet didn't turn up with the fitters. We were left with bare stairs for 2 weeks. Fitters demanded more money when returning despite the carpet right quote on the invoice and an agreement that carpet right would pay the difference. Can not get hold of customer services or anyone at the store. Fitter was rude and actually threatening when they called asking for more money. Can not get refund processed on the thresholds they didn't deliver. Probably the worst retail experience I've had. Don't use!
Helpful Report
Posted 8 years ago
Carpetright UK is rated 1.6 based on 1,137 reviews