Carpetright UK Reviews

Name: Carpetright UK
Rating: 1.59

1.6 Rating 1,137 Reviews

13 %

of reviewers recommend Carpetright UK

Company Reviews

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Metrics

1.6

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	12 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0330 333 3444

Location:

Purfleet BypassPurfleetEssexRM19 1TT
RM19 1TT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carpetright... more like Carpetshite. Our quote changed 4 times in 3 days, our initial quote was £2100, with loads of sneaky additions we hadn't asked for. Underlay was free, but they failed to mention the £200 fitting fee and said this was just for carpet. They charged us to move furniture... In a brand new hours WITHOUT any furniture. The guy just seemed to be making it up on the spot, saying we had to pay within 3 days when our invoice said 28 days! Joke!”

Helpful Report

Posted 6 years ago

“Nigel - one of the managers at their Nuneaton office has been very helpful resolving an odd issue we have had due to the combination of underlay and carpet on our stairs. He is unfailingly helpful and polite and shows an all too rare dedication to customer service!”

Helpful Report

Posted 6 years ago

“The fitter came cut the carpet short cut into my fixed furniture called sittingbourne branch spoke to wide boy rob who's absolutely rude just didn't want to know can see why there going skint never again”

Helpful Report

Posted 6 years ago

“Not worth even one star. Carpetright fitter Amir and two guys which working with him from Holloway store are very rude, aggressive and insolent. They was on rush all the time and doesn’t care about items, skirting board or even walls. We are unhappy with the job they did. I reported problem to store but manager Ashton ignore me totally. Plus I find out they are illegal immigrants, who I reported to Home office. So be careful people who you let in !!!!”

Helpful Report

Posted 6 years ago

“Ordered 4m x 3m carpet. Received 4m x 2.7m. I called up the store and they refuse to give any refunds or compensation.”

Helpful Report

Posted 6 years ago

“Crapetright cant even fit carpet to a simple square room, there was so much excess and the carpet wasn’t even racked to the skirting which means carpet keeps coming away. Even after calling them back out there wasn’t much of an attempt to fix it. We went back to the store where we just got told they are probably busy at the moment”

Helpful Report

Posted 6 years ago

“Carpet Right fitters have really let us down, leaving us with a major problem. Another carpet fitter was surprised with how it had been left. Would not recommend, and definitely will not use Carpet Right again - they just didn't want to know and have ignored our complaint. Wish I'd seen these reviews before going there, but fortunately we were doing room by room, and this was our first room. Thankful it wasn't the whole house.”

Helpful Report

Posted 6 years ago

“Had a carpet fitted on my stairs and landing on the 08/05/18. Fitter was rude, arrogant and brash after he expected to fit carpet in one room instead of the stair and landing that we had ordered. However, after all the rudeness the carpet was eventually fitted well. My wife and I noticed within a minute of him leaving that the fitter had made a slash from his blade on my sofa. I called the store I ordered the carpet from who asked the fitter to come back. He came back and said he could have done it. Didn't admit to anything but luckily stopped short of calling me a liar. He said he would speak to Carpetright as he wasn't sure of the process or where he stood. I spoke to Head Office and the store on numerous occasions and after two weeks they finally came back to me saying they'd spoken to the fitter who had denied cutting my sofa, and because of that they were not taking my claim further. I asked them to review this decision and gave them all the details again. They said they investigated further but i suspect they just kept me waiting for another week whilst they did nothing because they came back with the same decision. I am disgusted that the fitter, who has told a pack of lies to get himself out of this, has the backing of Carpetright. Carpetright and the Fitter can expect to hear from my solicitor. This isn't going away.”

Helpful Report

Posted 6 years ago

“Absolutely appalled with the after service and quality of the carpet. I had exact the same carpet 9 years ago and it was triple the thickest. Poor quality, poor service. DON'T USE THESE!!!”

Helpful Report

Posted 6 years ago

“Company a total embarrassment Glasgow forge worst customer service ever!! They deserve to being closed down and losing ther jobs disgraceful branch and company stay clear!!”

Helpful Report

Posted 6 years ago

“Customerservices are ridiculous. I have sent 2 emails tohead office and have not received a reply from you which is unacceptable. I have had the wrong underlay delivered and we had to go to store and collect the correct one. My carpet wad measured wrong by the shop and I have waited in 3 times and no one has shown up.”

Helpful Report

Posted 6 years ago

“Fitters (Andover, Hampshire) turned up and made excuses not to fit carpet, clearly they were running behind on another job. They lied about the condition of my floor and left. I spoke to the shop manager and he said that they had shown him photos of the floor and he agreed with the fitters, but the photos were not available for me to see. Apparently they had taken photos of the inside of my house without my knowledge and/or consent. On the same day I arranged for some professional carpet fitters to assess my flooring and it was fine, carpets were fitted by them the next day. BEWARE - Carpetright policy is they will not give refunds on carpets and/or accessories such as grippers, door bars and glue etc. Not surprising Carpetright are in financial difficulties!!!”

Helpful Report

Posted 6 years ago

“I will never use this company again. They didn’t order enough carpet so had to come on two separate occasions to fit. First fitting they fitted my bedroom carpet with a join which wasn’t agreed. Second fitting they informed me that they had measured wrong so would have to put a join in on the landing and stairs. They are coming back to re-do. There was a stain on the carpet that the fitters tried to hide with fluff. The fitters arrived 2 hours late meaning our other trades had to be turned away. I’ve complained and they say they have no mechanism to compensate. A truely disgraceful company who have no idea what they are doing and frankly I can see why they are going out of business. I know things can go wrong - but it’s how it’s handled when it goes wrong that counts and this company have got it all wrong - avoid - go elsewhere / anywhere else!!”

Helpful Report

Posted 6 years ago

“Dreadful service mis sold items paid cash offered fitting 18 days away asked for sooner date after making a fuss offered and accepted today....no one turned up!! Lies made by manager carpet still in store No one knew about fitting today.. manager Robert lied!! Sales assistant pushy and only interested in saying anything to make the sale!! Disgusting service!! AVOID THIS COMPANY we want a FULL REFUND”

Helpful Report

Posted 6 years ago

“Head office staff waisting time and making empty promises. Fitter don’t know how to fit carpet and causing damage to my property. They are closing the case because they protecting fitters identity. My advice is not to use them and report to police any damage to your property.”

Helpful Report

Posted 6 years ago

“Very poor. Carpet was incorrectly fitted, sagging and loose/moving in areas when walked on. Two members of management inspected the carpet and admitted it was loose but within acceptable parameters. Photographs provided by Carpetright appeared to show staff pushing the carpet back in as it is stood on, why would they need to do this? This could give the impression the carpet was normal but the angle of the remainder of carpet was very obvious that it was sagging. The hand is clearly pushing the carpet back into the position it should be in as it has rolled over and bulged. They then sent out a fitter twice more to fix the problem, this fitter confirmed the carpet had been fitted badly the first time around and it was dangerous. Why would you send someone out, twice, to fix an apparently acceptable issue at your own cost? Why would their own fitter advise the carpet was poorlt fitted if it was not? The dealings with store, customer service and head office were disgusting. Many e-mails simply ignored, a blatant refusal to accept facts, poor communication and misinformation throughout. I have given up dealing with head office, people should know to avoid this company. AVOID AT ALL COSTS, AFTER SALES IS SHOCKING.”

Helpful Report

Posted 6 years ago

“I am writing with regards to a recent purchase made on July 12th, 2016. I would like to return the goods as I have changed my mind. To explain in more detail We purchased a carpet for our lounge last March ish! After 3 months we noticed a snag of yarn developed adjacent to the kitchen door threshold after various call's, emails etc they came up with the most pathetic excuses even to say it was a cat that did it which we do not have! I have never found such rude and insulting people from a company in all my life, this has caused so much stress and caused anxiety attacks, during which time from Oct both me @ my husband have undergone operations hence from November I've been unable to pursue this issue. In December the same thing has happened by our other lounge door by the gripper. We had a letter from a Company Feature Flooring @ Carpets saying Had a Z trim, or a square edge Kano lock been used this would have prevented this happening, they wouldn't except this because we didn't pay the Company for the letter! We also purchased a carpet from them in our last house 3 yrs ago which amounted to £700.00 when the fitters left there was small nails everywhere which I stood on (luckily not my granddaughter) and they did nothing!. To this day this has been resolved , last week I was told the case was closed @ the last communication the last 3 weeks have been deleted conveniently!! Next step is the papers 👍”

Helpful Report

Posted 6 years ago

“Very bad service from Carpetright in Edinburgh Hermiston Gait shopping centre. On the day of scheduled flooring, they called me and said damp proof underlay for LVT is not ordered and fitting can't be carried out. We made an order weeks back and all along we have been told that everything is in place for the flooring. There is no proper response from the sales person in the shop as well, seems like they are doing it as a charity to their company. Very disappointed with the service.”

Helpful Report

Posted 6 years ago

“Carpet cut to small after 4 days no information from store needed carpet asap so had different shade carpet off the roll just to get it fitted before my furniture arrived they said it would be done Friday didn't happen now it's Saturday fitted came.first not enough underlay I supplied the missing bits lay carpet . Again cut to small phoned lowestoft store he thought it was funny I am still waiting for carpet 10 days from first fitting never never use carpetright they just don't care”

Helpful Report

Posted 6 years ago

“Brought a carpet from your store in Crawley when our fitter fitted it I noticed a flaw phoned your store sent a photo as requested they didn’t want to know phoned your customer so called care team same response. I will never use your company again . Terrible aftercare have you never heard of fit for purpose”

Helpful Report

Posted 6 years ago

Carpetright UK is rated 1.6 based on 1,137 reviews