Name: CarShop
Rating: 1.78

“Horrible experience, do not buy from this company! Throughout the buying process they are so helpful. The minute you drive away you are on your own. I was assured that each car has "a 100 point check" and each car comes with a free 3 month warranty. After having my car a week, I noticed the clutch pedal wasn't always springing back up. I phoned to get it booked in. I was notified that the store I bought the car from had just closed down and I had to drive a 1 hour journey (both ways) to the next Car Shop. I had to wait 4 weeks for the appointment. I had to leave it there all day only to be told "yep, it's your clutch. We need to replace it. The next available appointment we have is in 4 weeks". Therefore, I had to wait basically 2 months to get it fixed. You can't take it to a local garage, it has to be theirs. When I took it to be fixed (another 2 hour journey) it was ELEVEN days before I got it back. As I am an essential car user as part of my job this was very inconvenient for me and no courtesy car was offered. It is a 5 year old car which was supposed to be thoroughly checked before I bought it! A clutch shouldn't go on such a young car! When I went to pick the car up they had lost my keys. At this point I could have laughed if I wasn't so angry. When they did eventually find them after an hour of frantically searching, I wasn't given any paperwork to say the work had been completed. The man said they would email it to me. They didn't. After half an hour on the phone the next day (they always put you on hold) someone said they would make sure it was emailed to me. It wasn't. Another 30 minutes on hold another day and someone else took charge and actually did send me the paperwork. Two weeks later the engine light has come on. Phoned them up. 30 minutes later someone answers and asks for my mileage. So, apparently I have gone 700 miles beyond what is covered under the free warranty (it's 3 months or 3000 miles, whichever comes first; though they don't highlight that when selling you the car). So I wasn't covered anymore. To say I spent so much time traveling over to their garage, had my car taken off me for 11 days with no courtesy car (for a 14 hour job), was sold a car with quite major faults after being assured it had had a '100 point check', this is appalling service. Why are they so busy? Because the cars they sell aren't up to scratch and they have hundreds of dissatisfied customers. Do not do business with them.”

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Posted 2 years ago

“Purchased a lovely mini from Carshop Bristol and we are happy. However, upon returning home we noticed that the floor mats and boot floor shelf was missing. It clearly stated in the advert these were there. Trying to get hold of them is now like trying to get blood out of a stone. 45 phone calls and several emails in the past two weeks and have got nowhere. Shocking service and is going against trading standards, who now we are contacting.”

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Posted 2 years ago

“Bought my new car from Car Shop, Wakefield yesterday. Must say HAS was So lovely. Spent a lot of time with Myself & Daughter making sure we got the right deal. He was very calm, helpful & Not At All Pushy. Go to HAS at Wakefield for the best Service. Julie & Carris”

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Posted 2 years ago

“Shocking service. They just want your money. No aftercare. You just get ignored. If you want to buy a car thats reliable shop somewhere else. Avoid.”

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Posted 2 years ago

“Everything went wrong - Car Shop Nottingham - AVOID - This place is an absolute joke This place is an absolute joke, do not even think about buying a car from here, I wanted to give them 20k but they could not give me a car that was clean. When we looked at the car initially it was filthy dirty and had a terrible smell, we gave them a week to clean and valet the car but it was just as bad when we returned to collect. They then managed to put a hole in the passenger seat, it was a complete joke, and no one really cares !!!! The staff do not do what they say they will do, ie, ring you back, there seems to be no communication between staff - ALL THEY WANT IS YOUR MONEY..................BE WARNED !!!!!!!!!!”

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Posted 2 years ago

“Sheffield shop is excellent in all fields. Paul Richardson was my initial point of contact and is very knowledgeable. AJ dealt with the paperwork and knew the systems like the back of his hand. Very pleased with my A5. I was helped with transfer of my personal plates. All staff are friendly and helpful. No time wasted in the shop or on the phone. Faultless transaction”

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Posted 2 years ago

“Don't normally leave poor reviews but I feel the need to to this due to the lack of service and advice given when I bought the vehicle. First of all I bought my car with the understanding that the vehicle was fully serviced upon collection and I believed the salesman when he told me it was all done before I collected. The vehicle has now developed an engine management fault which when I took it to an authorised Nissan retailer they have said it needs a Re-gen of the DPF and needs a Fuel filer and air filter to fix the fault. When I said it shouldn't need the filters as its just been serviced, The Nissan dealer then told me that the parts are old and have never been changed. When I spoke to the in-experienced member of staff at the car shop she basically told me that I would have to foot the bill for the diagnosis to fault find the issue which baring in mind I purchased an extended warranty with the Car shop and anyone in the same situation would get it booked in to find out what the issue was. Anyway the in-experienced member of staff then told me that I would need to pay for the service that they should have done in the first place. I've been waiting three days for a call back from a manager and these clearly have no intention to call me. It feels like once they have your money they are not bothered what happens afterwards. So I've paid £120.00 diagnosis plus now I need to get the vehicle serviced again which is a further cost to myself when it should have been done in the first place. Poor”

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Posted 2 years ago

“one of the worst experiences of my life. many of the cars are bought from action, some are damaged and the botched up and put back on the forecourt which happened to me. zero after sales, no one interested in solving problems, but to to be fair, they have tried to correct the paint work they bodged but they are now on their 3rd attempt to fix and now refusing to do it. they also mis sell you service, we bought the MOT plus deal which is essentially MOT for life but that quickly turns into a free MOT and a service at £200+. Avoid the carshop manchester / ashton at all costs...”

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Posted 2 years ago

“Avoid at all cost. No customer services or aftercare. Its all about money thats it. Would not recommend. You complain and you get nowhere. Would not recommend”

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Posted 2 years ago

“Absolutely disgusting service from both Bristol and Swindon branch. I am very surprised that there are not any responses from these terrible reviews written about bad service at the car shop and have to ask the question " does the CEO of this business not care about the reputation that his company is getting"?”

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Posted 2 years ago

“Carshop chesterfield. Excellent customer service. Salesman Gary was very efficient & respectful when buying my vehicle. Very satisfied”

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Posted 2 years ago

“I think anyone giving them good reviews probably have some kind of connections with them. Anyway, full of cowboys. Any advice on what ground you can return a car back after just two weeks purchase? Very terrible company. None of them could pick my call since I purchased the car but it was easy to contact them before I purchased the car. Somehow saved my phone number with a dodgy name”

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Posted 2 years ago

“I think anyone giving them good reviews probably have some kind of connections with them. Anyway, full of cowboys. Any advice on what ground you can return a car back after just two weeks purchase? Very terrible company. None of them could pick my call since I purchased the car but it was easy to contact them before I purchased the car. Somehow saved my phone number with a dodgy name”

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Posted 2 years ago

“I bought my car from the Norwich Car Shop and I have to say that I am surprised by the negative reviews from other customers. My experience was good all round with no pushy sales or pressure to pay for add on services. I would buy from them again.”

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Posted 2 years ago

“Within two weeks of purchasing a car in March it developed a fault told it was a faulty wheel bearing two months later I was told to take it to a main dealer to sort it out . It was not the wheel bearing. but more serious the front disc pads were not fitted properly and worse the front wheel was not put on correctly it could. It come off causing a serious accident..Ihave sent letter emails the manager Leighton Buzzard and head office could not care less.I am very angry and deciding whether to take this matter further.”

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Posted 2 years ago

“This would be a zero star if I could give it!!! Got a phone call from the car shop to go in early on my PCP to get an evaluation. The systems weren’t working and no one looked at my car. I’m baffled at how the salesman came back with a 7k quotation on my BMW 1 series sport. I went to Audi and Arnold Clark who both valued the car at 10k!!!!how the car shop came to such a low evaluation is beyond me! The sales man didn’t seem interested in my custom. The customer service I received in Arnold Clark and Audi when enquiring was professional and welcoming and neither were trying to rip me off unlike the car shop! Avoid at all costs.”

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Posted 2 years ago

“We bought a car and bought it back the same day (2 hours later) as we noticed three chips in the windscreen. We were told by the member of staff at reception that they will be able to fix this for us and a manager would be in touch. After chasing for 1 week, 4 phone calls later we have finally received a call back to say that they will not fix this as it is not covered by warranty and "it could have happened at any time". I can assure you that it did not happen in the 2 hours after we drove the car away and was not noticeable until we could see it whilst driving the car in the daylight. I am disgusted in the "customer service" that we have been provided, firstly having to wait and chase for this long to be told that it is not their responsibility. I do not like to be accused of lying as this is not the case. Customer aftercare has been an absolute shambles and we are extremely disappointed. I expect responsibility to be taken by the Car Shop. As an additional comment, the pressure that is put on you to buy additional products and the business manager that dealt with the sale was extremely un-friendly and rude. I would expect a lot more from a company owned by the Sytner Group. Overall, my customer journey has been awful. I highly do not recommend a purchase from this company.”

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Posted 2 years ago

“We bought a car and bought it back the same day (2 hours later) as we noticed three chips in the windscreen. We were told by the member of staff at reception that they will be able to fix this for us and a manager would be in touch. After chasing for 1 week, 4 phone calls later we have finally received a call back to say that they will not fix this as it is not covered by warranty and "it could have happened at any time". I can assure you that it did not happen in the 2 hours after we drove the car away and was not noticeable until we could see it whilst driving the car in the daylight. I am disgusted in the "customer service" that we have been provided, firstly having to wait and chase for this long to be told that it is not their responsibility. I do not like to be accused of lying as this is not the case. Customer aftercare has been an absolute shambles and we are extremely disappointed. I expect responsibility to be taken by the Car Shop. As an additional comment, the pressure that is put on you to buy additional products and the business manager that dealt with the sale was extremely un-friendly and rude. I would expect a lot more from a company owned by the Sytner Group. Overall, my customer journey has been awful. I highly do not recommend a purchase from this company.”

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Posted 2 years ago

“Don’t go there a load of cowboys their aftersa”

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Posted 2 years ago

“I am really disappointed to write this review as think that this place got potential and perhaps we have been unlucky. However I feel I need to warn other buyers. Our experience was not best to say the least. First view of the car some sensors came up with faults,car was not cleaned in and out,buttons not working. We were apologised and promised this will be all rectified. Came after few days,this was our second visit and travel 40 miles there and back. Sit in the shop for 5 hrs for paperwork to be sorted ,no drink offered as all the machines were broken apparently. Through the selling process we have been pushed to take Gradex service for £300 extra, that would cover the car with special protection in and out and was promised it will be valeted before. After 2h waiting we finally got the car, jumped straight in trusting all is sorted to go back home as nearly closing time for the shop. While driving back the chemicals smells make me sick and after arrival at home and inspection they covered all the dirt and dust with this protection product. The car was not valeted at all. We have registered the complaint but no one came back. So for whoever buy from this place do not get fooled for those extra products they offer,and there are loads,if I was not working in insurance I would probably been convinced to take all of those extra products but I can only assume how other perform looking at this simple valet service. Very disappointed indeed”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

CarShop Reviews