Name: CarShop
Rating: 1.78

“Worst second hand car dealer I have ever come across. The after sales is disgusting. You can't actually speak to anyone. Car is faulty say after collecting it”

Helpful Report

Posted 5 years ago

“Went to car shop today to view a VW Passat. Wouldn’t show it to me unless I gave them my details. What the hell is that about, I will never use them again.”

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Posted 5 years ago

“Worst aftercare I have ever experienced in my life, if you can get hold of anyone they say they’ll sort out your issue and call back but they don’t have been chasing the service history of my car for weeks now, the Cardiff branch told me it was with the car and ready to collect well it wasn’t not even washed the guardx wasn’t done no log book and no service history had to wait 4 hours to drive it away,oh and they hadn’t fixed the noisy exhaust as promised either, was told someone would take me to post office to tax car and apply for new log book after another long wait I got in my old car a sorted it myself am now having to take time off work to get the exhaust fixed by Halfords (Carshop are paying for the repair) it’s been weeks now and still no service history and nobody will respond to my emails or phone calls. I’m so disappointed with their service i wish I’d never gone there please avoid at all costs”

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Posted 5 years ago

“Very poor customer service I reserved a car had no phone call or email despite asking for a response not the kind of service when spending 30k on a car Stay away”

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Posted 5 years ago

“Very pilot and informative”

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Posted 5 years ago

“Keep away bad customer service do not touch”

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Posted 5 years ago

“I had put a deposit (Tues) on my car and booked in a time to collect (1pm Sunday ) after meeting the guy at the dealership he then tried selling me their finance even though I had cash ready to buy the car. The car needed a little bit of work and it wasn’t ready even though I was told it was and I could collect it anytime from the Tuesday when I paid my deposit but I could get in until Sunday. It actually still finished so I had to wait, also I was unaware of any paintwork needed as it stunk of paint but only needed a plastic trim replacing. No one could tell me what work was done to it! Then I was told I had to paid a £150 admin fee and another £20 for something to do with MOT! This was never mentioned to me when I paid the deposit and I was prepared to walk and not buy the car as I had seen one elsewhere the same price. The manager simply clicked these fees away after I argued the fact this payment was not relevant. I’m just not happy with the service I have received and no seemed to really know what to tell me. I’ve never bought a car from a sales garage before and it was a painful experience from start to finish. I needed to be somewhere and missed it because I was sat in the sales room for 3 hours for no reason at all. I simple wanted to come in, pay, drive away but it has been dragged out. A disappointing experience to say the least as this was a big purchase for me and has eaten into most of my day sitting while nothing much was done. In finally getting keys after 3 hrs 15 minutes there was something else missing in the car and it hadn’t been cleaned after the repairs so was filthy inside. The manager wasn’t interested. How can a car be sold not shining inside! Speaking nearly 9k and it was disgusting! I’m livid now as my whole day has been taken up by sitting in a car sales room getting passed around. What should have been an easy transaction has been awful. Eventually left after nearly 5 hours, the manager wasn’t interested in anything I had to say!!”

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Posted 5 years ago

“Terrible experience , will never return. Waste of time and money. If they were more honest and less interested in selling you finance maybe it they would receive more positive reviews.”

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Posted 5 years ago

“Drove for 3 hrs to get there and see a car. The car was not like in the pics. There were few dents and scuffs on the car that they said the cameras they use would have not been visible in the photos... I asked them why they did not mentioned in the description then.... Asked to reduce the price and the manager said that the scuffs were priced in the price advertised.... However in the ad was nothing mentioned about the actual condition of the car. Result of the day... Wasted 6 hrs on a beautiful day... And now waiting for the deposit back too for about 2-3days....”

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Posted 5 years ago

“After purchasing an Audi Q5 from this store we drove away on the Saturday and on the Sunday Energy managment light came on. After contacting the branch to advise this of this we have been shoved from pilar to post to deal with the matter. We are now in day two of waiting for return call to advise when car can be picked up from Audi, who incidentally are still awaiting carshop to get in touch with them to carry out the necessary works.. The company is a disagrace they have no customer management skills, no empathy and the management do not want to deal with the issues.. happy to take your money but after that dont expect anything more from them.. they could not even arrange a courtesY vehicle whilst our car was off the road.. USE THIS COMPANY AT YOUR OWN PERIL”

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Posted 5 years ago

“A year since having the car I have been stitched up I am constantly having problems with it and over the time I have had it it has been back and forth for well over 10 times to the car shop. On the most recent occasion the air con has not been working and I have taken it back 5 times plus and they still cannot fix it. Recently after receiving a small bump and taking it to get resprayed, the resprayer who has been spraying cars all his life has show me the terrible difference in colour on one side of the car to the rest. He had to re-spray the whole car you could only see this in the dark in the light it was difficult to see. He had to re-spray the whole side and the carshop just quoted retric to me. I had a 2007 honda civic for 2 years before I bought this car and for an aged car I never had to take it to the garage for a fault. Wish I had never bought this car. Also the Carshops service has gone down drastically since removing customer services locally. I will never use them again.”

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Posted 5 years ago

“Warrington branch. Everything went wrong. Don’t buy any car from this company! Rubbish! Disgraceful and disgusting!”

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Posted 5 years ago

“On 21st July, I reserved a car (RV65 FKT) in-store at Norwich branch, the car was being refurbished in Sheffield, which usually takes two weeks, but the process had already started, so I was told to expect it to be ready in less than two weeks. I called CarShop on 23rd July, for an update, and was told that the V5 had the wrong model printed on it so this needed rectifying, which usually takes around two weeks, so I expected a delay. I called again on 6th August, asking for an update, I was told nothing new, that it was being refurbished and that the V5 was being rectified. I called again on 15th August for an update, expecting some movement, but being told nothing new and that there could be no movement because the person dealing with my sale (John Walker) was not in. Later in the day, I spoke to the retail manager, John Ruskin, who told me that the case was now "in the right hands", and that he would call me back within the next hour for an update. He did not call, and I never received a call from CarShop during the whole month I was dealing with them. I popped into the branch to find John Ruskin, who again, told me nothing new. At which point, I was fed up because there was no movement for 4 weeks, therefore reserved a different car. I was promised that this car is ready to be moved down from Doncaster and that it would be ready 20th August. I called on the 20th and was told that my partner and father could purchase the car, and put my name on the V5. They went into the branch, and were told that this would not be possible, and would be illegal (which is completely untrue), wasting 3 hours of their time. On the following day, my father went into purchase the car and put my name on the V5 (the law must have changed since the previous day), only for the SatNav SD card not to be in the car and there not to be a 2nd key or any car mats. When I click on the link for the original car that I reserved, it says Car Now Sold, they therefore sold it without telling me when I had it reserved.”

Helpful Report

Posted 5 years ago

“On 21st July, I reserved a car (RV65 FKT) in-store at Norwich branch, the car was being refurbished in Sheffield, which usually takes two weeks, but the process had already started, so I was told to expect it to be ready in less than two weeks. I called CarShop on 23rd July, for an update, and was told that the V5 had the wrong model printed on it so this needed rectifying, which usually takes around two weeks, so I expected a delay. I called again on 6th August, asking for an update, I was told nothing new, that it was being refurbished and that the V5 was being rectified. I called again on 15th August for an update, expecting some movement, but being told nothing new and that there could be no movement because the person dealing with my sale (John Walker) was not in. Later in the day, I spoke to the retail manager, John Ruskin, who told me that the case was now "in the right hands", and that he would call me back within the next hour for an update. He did not call, and I never received a call from CarShop during the whole month I was dealing with them. I popped into the branch to find John Ruskin, who again, told me nothing new. At which point, I was fed up because there was no movement for 4 weeks, therefore reserved a different car. I was promised that this car is ready to be moved down from Doncaster and that it would be ready 20th August. I called on the 20th and was told that my partner and father could purchase the car, and put my name on the V5. They went into the branch, and were told that this would not be possible, and would be illegal (which is completely untrue), wasting 3 hours of their time. On the following day, my father went into purchase the car and put my name on the V5 (the law must have changed since the previous day), only for the SatNav SD card not to be in the car and there not to be a 2nd key or any car mats. When I click on the link for the original car that I reserved, it says Car Now Sold, they therefore sold it without telling me when I had it reserved.”

Helpful Report

Posted 5 years ago

“Avoid at all costs.. 🤬🤬😡🤬🤬🤬Bought a vehicle and part exchanged a vehicle ..Left £100 deposit until they received the V5. Car shop lost the V5 for the part exchange. New V5 costs £25... carshop Refunded £25 to purchase a new V5. When New V5 arrived they only refunded me £75. So in effect WE had to pay for a new V5 which THEY lost.. Do NOT shop here especially at the Sheffield branch. Go to a reputable company.”

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Posted 5 years ago

“Quick to sell you a car and take your money but once you leave that store they don't want to know .There's no customer service you can't speak to manager they agree call back doesn't happen they agree for you to go in and sort things out the person your meant to see phones in sick and no one can deal with your complaint .Head office just has bad they pass you back to the original show room but nothing happens .I'm still waiting after 3 weeks for a return call and my deposit back store I dealt with was Wakefield total waste of space.”

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Posted 5 years ago

“Would not buy a car from here again. After having the car for less than a month the car was not drivable as it has some sort of engine problem along with various other problems which didn’t make it roadworthy. So much for their high quality checks the cars have been through. After two days of trying I finally managed to get the car towed away on the 90 day warinty we had. The guy working for the tow company jokingly said ‘is this from the car shop Norwich? Ha we always pick up cars from here, they always go wrong, picked one up the other week who’s wheel fell off on the dual carriage way’ which angered me even more, having paid nearly 20k for my first family car (which is a huge amount and commitment from my partner and I). The thought of actually carrying young children round in my car with such little care put into servicing the car was a huge worry. It’s now 5 days later, I’ve phoned the Norwich branch everyday which takes you straight to head office with the promise that someone from at shop Norwich will call me back. I have not received any phone call whatsoever and no one has left any notes on any system for anyone to answer when I call the directed number. As far as I’m concerned right now my car could be anywhere, I work full time and have children to run around, I am more than dissatisfied with the car shop, I will not be purchasing another car from here again and I would strongly recommend that if you’re considering it to think twice.”

Helpful Report

Posted 5 years ago

“Terrible company dont buy a car from here unless you enjoy terrible customer service and unprofessional staff. Purchased a fiat 500 less than a month ago. It was sold with £1400 pounds of defects. We reported this to them the 2nd week of owning the vehicle. After 5 phone calls to customer service we eventually had contact from the service team. They wanted to have the car back to repair. We said no we did not trust them to do it properly as the car was not properly checked and sold in an unroadworthy condition. Finally we had a response from them by emai(l as no one will telephone or give out a number )that the car could go to a reputable local fiat dealer. A week later our daughter was involved in an accident and the car was written off. This meant that Car shop did not have to pay. My daughters insurance will not pay out the amount we purchased the car for as they say it's not a market value. We asked for good will gesture from Car shop. As we expected they dont want to know. They clearly don't value their reputation or customers. !!!!!”

Helpful Report

Posted 5 years ago

“I had paid a deposit for a car of £99 and was told that if I didn't go through with the purchase I would get refund back within 10 working days. 3 weeks later and no refund. Been trying to contact customer services today for 1 hour with no success.”

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Posted 5 years ago

“On the 16.08.19, I called up and spoke to Rebecca over the phone (who I didn't know at the time was not at the Warrington CarShop centre, but actually Doncaster call centre) regarding a lovely honda jazz I had seen online, we went over financial details which Black Horse needed - I got the finance approved. I then Paid £99 "holding fee" and we arranged a time to have a look and pick up the car (the pick up same day). I Got to CarShop Warrington where the car was held, I went though all details again with someone else (Tony) - as these hadn't been uploaded onto the system?. This was sorted and the car price worked out the same to what I was told on the phone (initially the cost was higher as he hadn't changed the credit rating to good). I then went though finance again (with Simon who was vabose going on about GAP/warrenty insurance - he told us FSA require him to tell us about it?? ). As I was filling in the financial application form my last occupation was a student which I was told by Simon was OK. I was then told after the mix up it would not be approved due to student..but he was unsure. Apparently there was an issue as something on a "prop" form which didn't add up? Overall unclear what the issue was regarding getting the car at this point. (16.08 Evening). We had a long chat at the end of the visit about the "mix up". I asked when I would get my holding fee back and was told it would take a week.. 👎. The above took a total of 4.5hours including my driving time as I wasn't not local at all (40-1hr drive away in Crewe). I called up CarShop(numerous times) Saturday asking what had gone on, they all lied saying they would find out and never got back to me. I didn't wait around as I had read reviews at how bad customer service was for CarShop and called up Black Horse. They said Finance had already been approved on the phone by someone at the companies call centre based on a future income. The car centre Warrington, had gone through finance again with my current income which wasn't enough for the finance. So that's ok all made sense with Black Horse. CarShop also listed the car for sale straight after my finance wasn't approved on the Saturday, technically this shouldn't be done - should be off sale for 5days after! As I was actually able to afford the negative equity - but they never bothered to explain to me clearly regarding the issue. They could have said for example, "here is what's happened so you want us to hold the car to see if you can get get more of a deposit or do you want the refund".”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

CarShop Reviews