“Great and trusted I’m happy I didn’t get scammed haha. I would just say try to make the process more simple and streamlined but it was fine.
WWW. HACKERSPYVILLE . COM, the only company I can vouch for.y”
“If I could give no stars I would. We ordered a Bestway 3.05m x 76cm quick set pool, (only because our old one had holes in the top tube). We have bought them in the past from Big W & Target...Catch showed the same photo of the pool but sold it for $9 dearer. We thought this wasn't too much more and all the other outlets had sold out and had no idea when the next ones would come in, so we went with Catch. They promise 3 working day till delivery, we waited nearly 2 weeks....when it finally arrived, on opening the box we found that their was no filter and no hoses, just the pool...all these Bestway pools come with filters, even though not shown on the photo on the box...so $9 more expensive suddenly became a lot more!!! False advertising isn't on, so watch out that you don't get Caught with Catch!!! We are going to contact Bestway directly and let them know how they are falsifying their product!!!”
“Have emailed 6 times in regards to item not received over 2 months and still no response on how catch will resolve
Very disappointed
Case no 01629252”
“I have had the worst experience with Catch and will never purchase from them again. I purchased a portable fridge freezer on the 30/11 as an Xmas present and to this day it has not arrived. I have rung them at least 20 times sent numerous emails and have always received the same response which is “oh so sorry, you’re not the only person experiencing delays” or they have just not bothered to return my email at all. I have now received an email to say they are refunding my money because they cannot sort out what has gone wrong. Not good enough. If you can sell the item then you should deliver the item. Dissatisfied and more than disappointed former customer. 😡”
“I placed an order prior to Christmas.
It sat in the “waiting for dispatch” for 5 business days. Contacted support and they said it’ll arrive by the 5th January.... item was in Australia. Totally missed Christmas. Stick with Amazon.”
“I ordered a Xmas tree on 11th December but Xmas has been and gone and no Xmas tree even though they have my money.
I have an email with order number and proof of payment but when queried they say thy cant find any record of order number. I would now like my money refunded but they do not respond to calls except by a machine. Total chaos at that organisation.”
“don't bother with this company , they provide faulty products and are not prepared to refund . stay away and choose to go to the shop , you may pay a little more but you can always go back if there is a problem . this guys will only exist if you support them .”
“DONT BUY FROM CATCH !!!! ... Ordered a printer , it was not available so another printer was sent , not from Catch from Ink Masters who Catch buy from. Problem is 3 weeks later it didn't arrive. I called Catch to find out the status to be told 2 days before Xmas that an email had been sent and to expect a reply with in a few days. I asked for them to call Ink Masters where the printer was coming from and they refused. I asked to speak to the supervisor, they also refused. WORST CUSTOMER SERVICE EVER !!! I even have the number of Ink Masters but Catch don't yet they buy the stock from them. SHITEST ONLINE RETAILER EVER !!!”
“They are a selling second rate goods, charging full price then offer disgusting service when there is a problem, save your stress levels and money buy elsewhere, Catch and their sellers are taking us for a ride or should I say we are the catch ..the poor ripped off customer”
“I've been trying to return an incorrect item for 7 weeks and am being ignored by Catch and also the appliance wholesaler. Really unimpressed with the service and won't be purchasing from them again.”
“Placed an order in early November 2020. Early December 2020 after no response or info from catch I contacted them and was told my order could not be completely completed. I agreed to accept less goods, however despite this I’m still to receive any further information or tracking details. I have since requested a refund and no response to date. No communication. My advice to all who intend to shop Catch is DON’T. No customer service and no accountability. I’ve now complained to PayPal.
What a rort. I will not buy from this site again.”
“If I could give them a negative review I would! I'm so at my wits end, and so v disappointed with their service and accountability.
I placed an order for a Barbie Dreamhouse worth $200 on Nov 27th, 2020. I thought I had placed the order on time, so that it will be delivered in time for Christmas. My kids are v excited to receive this from Santa this year, and they will be v disappointed if it doesn't reach.
It said there might be a 3-4 day delay in shipping. Its Dec 15th (almost Dec 16th in 45 minutes), so essentially over 3 weeks delay. I had requested for it to be delivered to Target Rhodes. I have been going to target Rhodes every day for the past week - they cant even find my order number there. When I email target Rhodes, they tell me its on its way to Rhodes target, but there is no ETA and no guarantee that it'll reach before Christmas, and no tracking ability. If the staff at target Rhodes cant even find the order number and track it on their end, how will they know that my parcel has arrived, even when it does arrive?
Catch customer care does nothing except email Target. No responsibility at all. Now, I'm having to organize alternate Christmas presents, but its not what the children are eagerly waiting for.
Never ever ever getting anything from catch again”
“Do not buy from Catch, they take your money and dont supply product. There is no customer service and trying to contact gets you nowhere,
AVOID AT ALL COSTS”
“First order with Catch.com.au took much longer than expected and missed the birthdays the items were intended for. Complete unwillingness to cancel an order that had not been mailed. They insisted it had been posted even though I received confirmation from them that this only happened a week after I had asked to cancel.
Second order was again delayed and then cancelled by them as they "have no stock to sell". However, they have taken the money out of my account and now I have to wait for a further 3 business days for them to process a refund. Strangely enough, processing payment can be done instantaneously, even for items which they do not have in stock but refunds, if at all possible, will take a week.
Ordering through Catch.com.au is just not worth the trouble as they mislead and deceive their customers.”
“My delivery kept getting pushed out for weeks. Cancelled the order and ask for a refund. A refund will not come until the product goes back so I need to wait up to three months. No response from customer service so now dealing through ACCC. Do not buy from here”
