bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor in terms of communication and follow up during the entire process”

Helpful Report

Posted 5 years ago

“Customer service, order process and invoicing etc were all fine. Quality of workmanship on fitting was poor. See attached photo. How can that be deemed as a standard that BP find acceptable?!!!!!”

Helpful Report

Posted 5 years ago

“Lovely people, but the process and follow up is poor. Who knew getting an outdoor socket could be so complicated. It was easier to buy the car than it was to get the charge point. Bearing in mind the total cost is £1000 (albeit £500 government subsidy) didn’t feel like value for money. The fitter was great.”

Helpful Report

Posted 5 years ago

“My Chargemaster charge point has failed to connect with the Chargemaster App”

Helpful Report

Posted 5 years ago

“Customer service agents in general unhelpful, one was quite rude! miscommunication within the department if I hadn't already purchased the kit I would have gone elsewhere I would not recommend BP Chargemaster”

Helpful Report

Posted 5 years ago

“I found dealing with your administration a little frustrating. I was given about three provisional installation dates without an indication of what that meant. When I phoned to change the date and to explain that the only day we would not be available for the installation was a Wednesday and the date given was a Wednesday, I was made to feel rather foolish that I expected them to come on that date and was told that it was provisional and they would give me an earlier date. In time a new date was provided but again it was a Wednesday which required me to contact your company again. The installation was handed over to another company and we were very happy with their service,”

Helpful Report

Posted 5 years ago

“The agent who was overseeing the work left the company. I was not told so there was a long delay in getting g the work done. The replacement had to get up to speed and did ok. The electrician who did the work was great. However, more than two weeks after work completed I still don’t have all the required paperwork so that I can claim back part of the cost via grant. Individuals seem pleasant but procedures need reviewing. Also, have tried to set up instant polar account. Tricky. No real support. Not yet activated though monies shown as “pending” on my credit card.”

Helpful Report

Posted 5 years ago

“Appalling service, far too slow getting the charge master installed, unclear instructions for exactly what they wanted photographed leading to delays in setting a survey date. Then further delays in setting an installation date. It was booked for a Friday for a day and half installation so the half day was a week later. Then told we needed an isolation switch in the mains box. When we queried this as the surveyor had said we did not need to get one.Tthey insisted we did need one -so had it installed on a Saturday (cost £210) then told that we did not need it as the man who came to do the work had the correct one to install in a different place. A complete farce from start to finish. How they have the government contract beats me - total ineptitude. I will be complaining!!!”

Helpful Report

Posted 5 years ago

“Poor for a couple of reasons. Firstly, it took two days, 10 days apart, to install the Charging Unit and you only get told it'll take two days when the 1st engineer downs tools at 3pm. Secondly, the ChargeVision system doesn't work initially. You have to contact Chargemaster to complain about it for it to start working.”

Helpful Report

Posted 5 years ago

“Waited in for 8 hours for a confirmed appointment, for which it somehow took 2 hours for the Chargemaster 'homecharge' team to finally tell me if was not actually scheduled after all (despite the confirming on the morning) because they gave the job to a sub contractor...! What really annoyed me was that Jamie Ruocco - the same person who confirmed the appointment by email - had said it was my fault because I did not confirm with the subcontractor!! We'd had absolutely no contact from anyone about the installation other than the installation confirmation from Jamie. Subsequently, the offer of compensation (6 months free use of Chargemaster stations) has yet to materialise....I just wonder if they were also unable to project manage that too. The engineer on the job was very good but let down by lack of project management.”

Helpful Report

Posted 5 years ago

“Everything went well till charger installed on 18/3/19. I have asked for the Engineers installation report 3 times and it is still outstanding. There is a time deadline for reclaiming Government Grant . Certificate is needed to let me complete my claim.”

Helpful Report

Posted 5 years ago

“I was charged an extra £50 for a switch, when the engineer fitted the charger he said I did not need, the service from your business section was so poor I had to have one fitted by another company, (No response, no call back, weeks for a site visit, weeks for a quote)”

Helpful Report

Posted 5 years ago

“Made a point before installation that I did not consider the charge lead to be long enough to reach the car charging point.(4.7m) This proved to be the case. Charger therefore useless. Have to resort to an extension lead and charging unit supplied with the car. A waste of time and money and a fudge on the so-called Grant system.”

Helpful Report

Posted 5 years ago

“I have been trying to use a chargemaster point in Loughborough for 5 weeks now and every time the app does not work and because I don't have a rfid card they cant help me wow I have £24 on my account and cant spend it or get it refunded so I cant even apply for the card on a monthly account”

Helpful Report

Posted 6 years ago

Hi Adrian, sorry to hear about this. Please could you let me know the exact location of the charging point in Loughborough and I will see if anything is wrong with the unit? In terms of your Polar app, you can apply for a Polar Plus account (the monthly RFID card membership), and you will be able to transfer your credit from Polar Instant to this account. If you haven't had the subscription before, you will also be entitled to the first three months of membership free.

Posted 6 years ago

“It could have gone better. Took a day off work and could not do the install that day. The return visit was the same engineer who came back and was very grumpy and off. Not an enjoyable experience. Happy with installation other than the cable is off centre to the charge unit which I see every time I look at it.”

Helpful Report

Posted 6 years ago

“Drilled through the wrong wall into my hallway My electrician tells me he would not certificate the work I think you need to come back”

Helpful Report

Posted 6 years ago

“I found the promise of installed within a week to be sadly unrealistic. For the cost of what is a simple socket with a 1970s knurled keylock and a little cable I expect more customer service. All surveys etc require the purchaser to photo and submit to Chargemaster, the only visit was from the installation electrician (incidentally a really good guy and efficient, the only reason I awarded2 stars). Anything in the least challenging requires the homeowner to sort before Chargemaster will commit. I had to get my own electrician to fit a separate RCD and isolator before CM would commit to an installation date. The one thing they did quickly was get my details for the grant funding element. Now it is installed and my car delivered I am glad I have done it; the charging on the drive is easy and already a habit. But Chargemaster please make an effort on customer service for a simple product that costs the best part of £1000. I am a senior professional Engineer, do most of my own DIY and could envisage making one of these units and fitting it myself, however strings of emails up to 25 long remind me of a torturous route to getting this done, and I wonder how others less informed in practical activity might fare.”

Helpful Report

Posted 6 years ago

“Internal communication silo’d. Saying you will send an email is not good communication. Depts not talking to each other - do they even share customer data? Very little “can do” approach. Fitters not persistent in trying to find a way to fit the meter. Are they so bonused that they don’t have the time to do the job properly? Ultimately Manager was the one person who did what he said he would and on time.”

Helpful Report

Posted 6 years ago

“I was loosing the will to live with the amount of paperwork that I had to submit for approval and then to be asked for it again online .There has to be a better way.”

Helpful Report

Posted 6 years ago

“Delays,failure to respond to calls,overcharged me ,then refunded when I complained,sloppy and inefficient.”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews