bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had charger fitted fast and clean didn’t take long but iv been waiting for the safety cert for last few week rung them many times still get nothing. The fitter did a brill job”

Helpful Report

Posted 3 years ago

“BP Pulse are probably the worst provider I have ever dealt with. Communications and service are abysmal. They fail to acknowledge phone calls, emails, request for information, requests for call-back. They give the customer no instructions, and they have no technical team to deal with problems. My unit was installed two weeks ago and no instructions have been received, no activation information, nothing: so essentially the charger is redundant. BP Pulse are, however, excellent at taking their customers' money: faultlessly quick. Everything else about them is appalling. Attempting to use their chargers last week in the Midlands, 6 chargers shown on the BP Pulse app as available were in fact out of action: challenged about this on the phone, the BP Pulse employee said that there was no way they could know if the chargers were faulty until a member of the public reported it! This feedback is being shared with BMW, who initially recommended them.”

Helpful Report

Posted 3 years ago

“The most pathetic company I have ever dealt with”

Helpful Report

Posted 3 years ago

“a bit slow on the uptake with varying with the left hand not knowing what the right is doing a lot of mix ups and on their part. it took a long time to sort out what was happening with them, however, it was finally sort after a lot of intervention from my did it was excellent new car dealership and motability. regarding the actual installation the chap who did it was excellent - neat, clean tidy and no fuss - so I would highly recommend him.”

Helpful Report

Posted 3 years ago

“Not had an issue with fitting of my home charger - electricians professional and courteous... ***BUT*** the charger cannot reliably perform a timed charge, nor can the replacement charger that was fitted and nor will it properly communicate with the app or website to show usage. There seems to be a fundamental flaw with the units that makes them flaky. This is not just me, check out Trustpilot reviews and those of the iOS app on the app store before ordering one of these units.”

Helpful Report

Posted 3 years ago

“Very poor communication from the office about when the charger would be fitted, that is worth a minus number, but the actual fitter was excellent.”

Helpful Report

Posted 3 years ago

“Emailed all the relevant photos to BP pulse Got phone call from the electrician a few days later with a installation date and time He turned up on time was very nice and explained everything to me The installation took just under 3 hours Excellent service”

Helpful Report

Posted 3 years ago

“BPpulse took weeks to organise the installation and made me pay for installing a AC converter unnecessarily due to inefficiency on their part After much discussion and proof that I had given the correct photos of our circuit board they did refund the money However getting through on the telephone was absolutely awful and equally inefficient, The installers who were subcontracted were excellent and helpful”

Helpful Report

Posted 3 years ago

“I am now at week 12 of the hell that is home charging request , and the 4th time ive resent all the information they needed , the lack of knowledge surrounding home charge is disgraceful”

Helpful Report

Posted 3 years ago

“Very good service instalation was neat and tidy explained everything thanking you”

Helpful Report

Posted 3 years ago

“The process was tortuous...I frequently had to chase for progress, the requests for information were unclear and fragmented. I couldn't understand the relevance of all the photographs requested and when I asked if someone could come round and survey, I was told no. However, when the charger was finally installed the engineer asked why I hadn't had it surveyed. There were multiple requests for the same information and then I was finally told that I wasn't eligible and to contact a salesperson!!!! It took a call from the Fleet Manager at work to make a call and then the appointment had been put in for the next week within 6 hours. Having said that the fitting was a 5 out of 5 and the sub-contractor was fantastic, knowledgeable and couldn't have done enough. He even offered to route the cable under the floor if that was a better option. He went to get new trunking as he wasn't happy with the colour of it and returned immediately when there was a slight fault. Come on BP you're a multi-national company you need to sort this process out!”

Helpful Report

Posted 3 years ago

“Happy with end result was more of a problem than I thought it would be as I needed charger to be put in garage and not enough power in garage to run charger so new power cable would have to be installed but with the help of the installer (brilliant guy) was able to sort things out (took over four hours) but happy with installation”

Helpful Report

Posted 3 years ago

“BP didn't call me to provide updates I had to call to chase for updates It took a very long time to get through on the phone and sometimes I had to hang up as no one would answer I provided all the pictures and videos when I completed the application, yet there was no help or guidance in the early stages on what I needed to do (I have a detached garage and it took BP 12 weeks to tell me I needed additional underground armour cable to the garage) Overall a very POOR service. As the demand will increase for chargers BP will need to IMPROVE otherwise they will be squeezed out and customers will go to other charging providers that provide a better service. For your own sake, BP, please improve your customer service and get more staff and a better service platform to manage installations and customer queries. I am from this type of background, so if you want free consultancy please contact me. The POOR service is backed up by the reviews that other customers have written. By the way, once the install was done the BP supplier that did the work was very good. (At least BP had sense to sub contract to JDS Electrical to do the actual work).”

Helpful Report

Posted 3 years ago

“Took a couple of months to actually get it installed. Kept asking for different pictures, even though I'd sent multiple, took a week to reply each time and each time they'd say they need something else, including the land registry. They ended up sending an electrician to survey the property. He said no reason why I can't get one installed. Waited a month trying to find out what was at going on because they stopped replying to me. Eventually they replied saying I can't get one installed until an isolator switch was fitted, which I had to pay for. Got it installed, and the charger was fitted the next week. Wouldn't recommend to anyone.”

Helpful Report

Posted 3 years ago

“I have waited over 8 months ( and still waiting)for a charging unit to be fitted, all I get when I eventually get through on the telephone is that it has been passed on as a matter of urgency. Having read their reviews on Trustpilot 91% gave a negative review this doesn’t bode well, the complaints range from damage to the property to the box failing, I have come to the conclusion that no one from this company will set foot on my property.”

Helpful Report

Posted 3 years ago

“The electrician took time to explain all the things he would be doing and, as he started fitting the charger, he kept us updated as to what he was doing.”

Helpful Report

Posted 3 years ago

“Delighted with both the customer service and the installation. There were problems along the way due to the Electric Distribution company which in no way were the fault of BP. On the day of installation it was discovered that our 50 year old house had insufficient earth grounding, a big thank you to James, of BP Chargemaster, who sorted the earthing out before installing the charger. We had been using the wall charger for 6 weeks and the newly installed charger is around 4 times faster. Thank you BP Pulse!”

Helpful Report

Posted 3 years ago

“Eventually it was all done very professionally but the communication was very patchy and had no idea who was doing what and when until just before installation. On installation, no information was provided about the service and thankfully my car is still to be delivered so I have a few weeks to figure everything out but communication from BP connect leaves a lot to be desired.”

Helpful Report

Posted 3 years ago

“Probably the worst experience I've had from any supplier: no response to emails, zero customer service, no instructions as to how to use the charger, no BP Pulse card to use with an away-from-home charge point, and on a recent journey 6 of the BP Pulse charge points were out of action though shown on the BP Pulse app as available. On the plus side for me: the installing engineer seemed capable (though as I can't yet use the charger I can't be sure). On the plus side for BP Pulse: they took my money immediately and then completely failed to justify my expense. Dismal beyond words. A complete rip-off. They are apparently the recommended charger company of BMW and I am writing to BMW to tell them they need to review their association immediately.”

Helpful Report

Posted 3 years ago

“bp Pulse Supply;ied through Mercedes. Supposed to take 2 weeks to fit - took 18 weeks Supposed to be included in the price of the car - actually cost me a further £450 All the time of chasing bp I found them most unhelpful and on accessions they cut off calls Put in a complaint and request for the extra cost back three weeks ago - guess what - not heard back from them”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews