bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The app is useless. So slow it is unusable”

Helpful Report

Posted 1 year ago

“If you are looking for a home charger, for the love of god, DO NOT get a BP pulse charger. Without doubt, they are the worst company I have EVER dealt with. The units are unreliable and the customer service is absolutely terrible. Our unit was supplied by Motability as my son is disabled. But even that makes absolutely no difference to BP Pulse . At least they don’t discriminate, they are awful for everyone! Terrible, terrible, terrible! Sorry for the passionate wording, but I absolutely assure you, you will feel the same should you get a BP Pulse unit!”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear of your experiences with the charging units. We would like to ensure the matter is address as quickly as possible, however the post is raised organically which contents no information to allow us to ascertain which case your review relates to. Please do provide the additional information if you require further assistance (0330 016 5126 line is available 24/7 - heretohelp@bp.com ). ^Customer Advocate Team

Posted 1 year ago

“Unit is faulty, doesn’t talk to app. Not charging EV. Call again and again and just get sent e guides on how to reset or reconnect. All I wanted was an engineer to fix it but they just ignore my requests and send another e guide! Just want it out and a refund. AVOID AT ALL COSTS Customer service is shocking. No way to make a formal complaint so I’m now on here and will be on every review site possible.”

Helpful Report

Posted 1 year ago

Dear Sarah, Thank you for your review and bring the matter to our attention. We would like to ensure the matter is address as quickly as possible. As one of our valued customers, we do listen and welcome your feedback and endeavour to make the rest of your journey as fluid as possible and provide an improved customer experience. I can confirm Engineer will be contacting you directly to place the unit into commission to charge your vehicle. Safe Journey ^Customer Advocate Team

Posted 1 year ago

“Every time I go to charge at a 50 kw charger it takes so long ! It says 50kw but most of the time it’s on putting 20 to 27 kWh in taking much longer to charge & it’s not cheap for the pleasure @ 77p per KWh . I’m going to find another charging network as this is just frustrating”

Helpful Report

Posted 1 year ago

“Awful. Use other providers. Avoid at all costs!”

Helpful Report

Posted 1 year ago

“There is a young Hispanic lady I have patronize that bp this has the third time I walk in there she have ear bub on talking to someone on the telephone .I her in English terms I want to waters at 1199 she would charge me for one water then turns around charge me for the next water . After I told her when I walk in to charge me for the two water. At this point it is becoming very annoying. She at the BP gas station today. She need someone supervising her to see what she is do . Or audit her cash register because she could be cheating other. She act as if she can not here what you tell her . My voice carry so I know she hear me. Is act aloof as to what you are telling her. The station is on the corner of 10259 S Cicero in Chicago ST#123. She not intone with the customer.”

Helpful Report

Posted 1 year ago

“Always needs a retrip of the circuit breaker. The app is useless and doesn’t override or work with octopus tariff. I have solar and battery and can’t sync anything less-the great solax solar system. Very disappointed in BP pulse.”

Helpful Report

Posted 1 year ago

“Have had nothing but trouble with BP Pulse home charger, from getting it installed to having to use it. Am a Motability customer and back in 2021 Motability used them to install home chargers. After having emails sent from someone at BP Pulse, saying any problems get in touch with them, when you did they were ignored (2 different names, one with a wrong telephone number at the bottom). When eventually got link on phone to fill out information needed, they did not believe I owned the property and had to contact Land Registry for verification and send them the information. Then took them ages to get an isolation switch installed (even after being told it would take one phone call from them) Charger was finally fitted and the only instructions we were given were to turn the main box on, then use the key to switch on the charging box. Unfortunately we then had to wait over 18 months for the EV car. Now it's here we have had nothing but trouble charging the car when we want to (it keeps cutting out out) and have no help from BP Pulse, customer service agents send emails to technical services for someone to contact us but as usual no contact. Have gone through Motability again, hoping now for a reply from BP Pulse but we wont hold our breath. Would not recommend BP Pulse for a home charger”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for your review. At bp pulse we look to offer insight and support to all negative reviews posted on Trust Pilot. We are sorry to hear about your experiences with the charging unit. As you raised your Trust Pilot review as '' Anonymous'' we have no information provided like a case number or email address which would be used to investigate and or offer a response or possible solution for the app issue mentioned. Our aim is to provide the greatest possible experience to all of customers. We would love to know more about what we could do differently for you as a valued customer. Listening to our customers' feedback is paramount to make the rest of the journey is as fluid as possible and provide an improved customer experience. Thank you for your continued patience. ^Libby

Posted 1 year ago

“My charging issue quickly resolved over phone by helpful and efficient service agent.”

Helpful Report

Posted 1 year ago

“Hasn’t been working on and off for ages at Wadebridge Cornwall. The last time the payment by card contactless wasn’t working. Had to get my Son to download the app. He’s fairly Tekky savvy but even he was cursing. I travel a lot and run into problems in most places with BP pulse and end up elsewhere. I know you know you have a major problem. Can’t believe it with BP That’s me finished with BP pulse,awful!”

Helpful Report

Posted 1 year ago

“I used BP Pulse a few weeks ago, the process of obtaining a VAT receipt is incredibly inefficient and seems to be a totally manual process. Sending in details to one department, who then have to forward it to the "Senior Advisors" to process. Contacted them two weeks ago and no nearer to obtaining the receipt, despite numerous call and follow up emails. I certainly wouldn't recommend them if you need a receipt.”

Helpful Report

Posted 1 year ago

“Found a bp charger (actually 6 chargers) that wasnt on the charger map at hilton hotel in gateshead. Rang customer service for help to connect to it. Fantastic help and guidance got me connected quickly!”

Helpful Report

Posted 1 year ago

“Nothing but issues from day 1 AVOID AT ALL COSTS Go with any other brand Customer service is non existent”

Helpful Report

Posted 1 year ago

“The difficulties at the charging point were quickly sorted out on the phone by a very helpful and efficient agent.”

Helpful Report

Posted 1 year ago

“Very polite and efficient over the phone. Issue resolved quickly”

Helpful Report

Posted 1 year ago

“have logged in a complaint several times . Have 2 chargers and scheduling not working. BP is not taking responsibilty of the sub-standard charges they are installing at home. Charger not communicating any more still under warranty. sim card is only 2g which is not available in our area therefore they need to change it to the new version. The irony of the whole thing is that they came home to check all the electric, fuse boxes etc and i paid them a fee to do install new box and check the connection quality. team they said it's not their problem although the new chargers are fine. Still trying to resolve after months not acceptable with the amount of profit they make!!!. I have paid £4k+ in electricity costs as their scheduling doesnt work.”

Helpful Report

Posted 1 year ago

“I have had to reinstall the app 4 times. In that time the app has told me I was £30 in credit but when I charged my car it took money from my account instead of the credit I had on the app. After standing in the rain for 10 minutes trying to get the charger to work I gave up and told them to refund my £30. It took weeks but they finally did. Then a few weeks later I got an email telling me there had been an "anomaly" and everything was fine now. I downloaded the app and logged in to see my account was now £51 in debt. For an organisation of this size and repute their system is shockingly poor”

Helpful Report

Posted 1 year ago

Hi Cam, Thank you for your review. I understand that this matter is currently being addressed with one of our customer advocates who is aware of your case and will be providing an update shortly. Belinda

Posted 1 year ago

“I use the app and i have to say that it is extremely flaky and the data on it is frequently out of date which means i often have to call the help desk for assistance when i arrive at a charger. This unreliability means i have to add another 10 mins on to my journey just in case i have to call the desk. The app takes forever to stop after the charge has stopped so you end up disconnecting the lead when the app is still running and closing the app manually. The staff on the help desk when you need assistance are friendly but you have to press 3 buttons to get them through to them on the phone. When it is absolutely freezing outside or windy with gloves on etc it would help if there was an option to go straight through to a person (i.e. only 1 option)”

Helpful Report

Posted 1 year ago

“I have got stuck a couple of times at the charging point I use regularly when commuting, once because my charger cable would not release and most recently when the charging point didn’t start charging for some reason. In both occasions I called the number and I received prompt help. The operators have been polite, the call was answered promptly and the problem was resolved within a minute. Feel confident to charge my car there. Thank you BP pulse team!”

Helpful Report

Posted 1 year ago

“Charger not communicating any more still under warranty. The built in sim card is only 2g which is not available in our area therefore the box should be futureproof but isn't when speaking to team they said it's not there problem although the new box is. Still trying to resolve after months not acceptable with the amount of profit they make!!!”

Helpful Report

Posted 1 year ago

bp pulse is rated 3.9 based on 4,410 reviews