bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. Use other providers. Avoid at all costs!”

Helpful Report

Posted 1 year ago

“Always needs a retrip of the circuit breaker. The app is useless and doesn’t override or work with octopus tariff. I have solar and battery and can’t sync anything less-the great solax solar system. Very disappointed in BP pulse.”

Helpful Report

Posted 1 year ago

“Have had nothing but trouble with BP Pulse home charger, from getting it installed to having to use it. Am a Motability customer and back in 2021 Motability used them to install home chargers. After having emails sent from someone at BP Pulse, saying any problems get in touch with them, when you did they were ignored (2 different names, one with a wrong telephone number at the bottom). When eventually got link on phone to fill out information needed, they did not believe I owned the property and had to contact Land Registry for verification and send them the information. Then took them ages to get an isolation switch installed (even after being told it would take one phone call from them) Charger was finally fitted and the only instructions we were given were to turn the main box on, then use the key to switch on the charging box. Unfortunately we then had to wait over 18 months for the EV car. Now it's here we have had nothing but trouble charging the car when we want to (it keeps cutting out out) and have no help from BP Pulse, customer service agents send emails to technical services for someone to contact us but as usual no contact. Have gone through Motability again, hoping now for a reply from BP Pulse but we wont hold our breath. Would not recommend BP Pulse for a home charger”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for your review. At bp pulse we look to offer insight and support to all negative reviews posted on Trust Pilot. We are sorry to hear about your experiences with the charging unit. As you raised your Trust Pilot review as '' Anonymous'' we have no information provided like a case number or email address which would be used to investigate and or offer a response or possible solution for the app issue mentioned. Our aim is to provide the greatest possible experience to all of customers. We would love to know more about what we could do differently for you as a valued customer. Listening to our customers' feedback is paramount to make the rest of the journey is as fluid as possible and provide an improved customer experience. Thank you for your continued patience. ^Libby

Posted 1 year ago

“Hasn’t been working on and off for ages at Wadebridge Cornwall. The last time the payment by card contactless wasn’t working. Had to get my Son to download the app. He’s fairly Tekky savvy but even he was cursing. I travel a lot and run into problems in most places with BP pulse and end up elsewhere. I know you know you have a major problem. Can’t believe it with BP That’s me finished with BP pulse,awful!”

Helpful Report

Posted 1 year ago

“I used BP Pulse a few weeks ago, the process of obtaining a VAT receipt is incredibly inefficient and seems to be a totally manual process. Sending in details to one department, who then have to forward it to the "Senior Advisors" to process. Contacted them two weeks ago and no nearer to obtaining the receipt, despite numerous call and follow up emails. I certainly wouldn't recommend them if you need a receipt.”

Helpful Report

Posted 1 year ago

“Nothing but issues from day 1 AVOID AT ALL COSTS Go with any other brand Customer service is non existent”

Helpful Report

Posted 1 year ago

“have logged in a complaint several times . Have 2 chargers and scheduling not working. BP is not taking responsibilty of the sub-standard charges they are installing at home. Charger not communicating any more still under warranty. sim card is only 2g which is not available in our area therefore they need to change it to the new version. The irony of the whole thing is that they came home to check all the electric, fuse boxes etc and i paid them a fee to do install new box and check the connection quality. team they said it's not their problem although the new chargers are fine. Still trying to resolve after months not acceptable with the amount of profit they make!!!. I have paid £4k+ in electricity costs as their scheduling doesnt work.”

Helpful Report

Posted 2 years ago

“I have had to reinstall the app 4 times. In that time the app has told me I was £30 in credit but when I charged my car it took money from my account instead of the credit I had on the app. After standing in the rain for 10 minutes trying to get the charger to work I gave up and told them to refund my £30. It took weeks but they finally did. Then a few weeks later I got an email telling me there had been an "anomaly" and everything was fine now. I downloaded the app and logged in to see my account was now £51 in debt. For an organisation of this size and repute their system is shockingly poor”

Helpful Report

Posted 2 years ago

Hi Cam, Thank you for your review. I understand that this matter is currently being addressed with one of our customer advocates who is aware of your case and will be providing an update shortly. Belinda

Posted 2 years ago

“Charger not communicating any more still under warranty. The built in sim card is only 2g which is not available in our area therefore the box should be futureproof but isn't when speaking to team they said it's not there problem although the new box is. Still trying to resolve after months not acceptable with the amount of profit they make!!!”

Helpful Report

Posted 2 years ago

“BP Pulse home charger is not working below 5'c temperature. Informed to customers service no response”

Helpful Report

Posted 2 years ago

“Trip continues to drop out during charging , and becomes hot . Unit also becomes hot in use . 32 amp elcb not up to the power output , of the unit . 7 kW shower has 40a trip. For comparison.”

Helpful Report

Posted 2 years ago

“Home charger stopped working in January 2022 after 3 years warranty expired in August 2022. After visiting Jaguar dealership to get charging lead and i-Pace checked out I was told other cars had been brought in by owners for checking as advised by BP Surely a device not fit for purpose”

Helpful Report

Posted 2 years ago

“Attrocious customer service. Our home charger is only 4 months old and is faulty. I have spoken with the BP Pulse call-cemtre 4 times in the last 10 days and I am told that my case has been escalated and that somebody will be coming back to me. I am unable to get to somebody futher upo the line and have absolutely no idea what is going on”

Helpful Report

Posted 2 years ago

“Shocking Customer Service Chargevision is not working correctly I have made complaints by email and telephone The issue has been taken up wit Motability who arranged the install of my BP Cargemaster I will probably be reverting to a diesel car BP needs to take care of its customers”

Helpful Report

Posted 2 years ago

“I find it impossible to believe these 5 Star Reviews are genuine! I have an 8 month old BP Pulse Home Charger for my Kia EV and the charger has been faulty for almost 3 months despite repeated phone calls to their Customer Service Department! Each time the promises to send an engineer but nobody ever comes! The charger is only 8 months old but we have finally had to give up with BP Pulse and have a different/replacement one fitted by a reputable Company! Don't make the same mistake that I did... Don't go to this Company because there Customer Service is non-existent.”

Helpful Report

Posted 2 years ago

“Probably the worst charger in the market. Tried both the oval and then they upgraded to the silver metallic one, but still constant problems. Now I am asking for a refund”

Helpful Report

Posted 2 years ago

“BP pulse chargers are not fit for the purpose they are intended. They use 2G which has been switched off in most parts of the country. The UK government gave £350 grants to BP for customers to charge their electric vehicles via the internet. no 2G -no internet - no charging Ours is under 2 years old and it has a 3 year guarantee Come on BP fulfil your obligations and replace the defunct chargers with the new ones you have. Or at least return the £350 so all your thousands of outraged customers can replace their defunct/useless charger”

Helpful Report

Posted 2 years ago

“My charger stopped working 2nd time Try to reach customer service no response It's more than 2 weeks now”

Helpful Report

Posted 2 years ago

““0” !!!! Warning!!!! They are taking money from your account even if payment failed at a charging point!!!! They take two times of £30 from my account in September, now we have December and I can't get my money back. Idiots!!!!!!”

Helpful Report

Posted 2 years ago

“BP Pulse were recommended to me by Mercedes. Scheduling of charge start time is important now to avoid peak times, but this feature has never worked. After many calls & Emails, BP finally pointed to some very small print buried in the detail of their contract which they tell me proves it’s not their responsibility. So, although scheduling is advertised as a feature, I am left with a dumb charger that just charges the car when it’s plugged in. Appalling customer service - do not go there.”

Helpful Report

Posted 2 years ago

bp pulse is rated 3.9 based on 4,413 reviews