bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Advisor Anzaila was excellent. Very helpful, clear, concise and knew what she was talking about.”

Helpful Report

Posted 3 years ago

“Guy who fitted charger was great took no time at all and explained what he was doing. Great service provided.”

Helpful Report

Posted 3 years ago

“Anzaila Ahmed was incredibly helpful and sorted out my problem straight away. Thanks.”

Helpful Report

Posted 3 years ago

“Customer assistant Qasim helped me alot, quite professional and friendly, he helped me rebooted the charging unit and I manage to start my charge, quite happy with his customer service.”

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Posted 3 years ago

“Stopped for a quick charge at The Toby Cavery Badgers Mount today. Charger unit unresponsive so pressed the red button to reset it. That didn't work so called the helpline. Very nice lady rebooted it and in under 10 minutes we were off and running. Thanks for that.”

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Posted 3 years ago

“Qaseem was amazing today. Helped me start and finish my charge on a rapid charger today.”

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Posted 3 years ago

“I asked for answers as we are thinking of having two cars. We were enlightened by Vivian Baffour, in a way that nobody can. She was helpful, clear and honest. She held a wealth of information which cannot be found on the web, such information which we asked and sought. There were no fluffing about or beating about the bush. Straight to the point. She was professional and we knew straight away she was on our side and there for us, and that our business was of paramount importance to her. That is such a rarity that few large organisations will have in the grasps. One in a million.”

Helpful Report

Posted 3 years ago

“The service is excellent but bp pulse still owed me some money to be refunded. It was the time I first register with bp pulse. Once I called and I spoke to a man and he told me when I received my membership card I will get my refund. Until now I had not received my refund. By then I used to drive HYUNDAI IONIQ Registration, CE71JYT.”

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Posted 3 years ago

“I couldn’t connect to the share point and called and spoke to a wonderful lady, she explained what I needed to do and waited whilst I set up an account and then organised for the charging to start. Amazing service, thanks so much”

Helpful Report

Posted 3 years ago

“Called customer service at a charging station. They explained the position regarding a car overstaying clearly. Then rebooted the machine and stayed on the phone line to ensure I was charging successfully before ending the call.”

Helpful Report

Posted 3 years ago

“Spoke to Tobias who resolved an issue with an inactive charge point showing an error message. He restarted the charge point twice remotely to get it working again and was even able to select the connector type and input my details so I didn’t have to do anything. He explained things clearly and calmly and resolved the situation quickly for me.”

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Posted 3 years ago

“It took a long time for installation, due to my electrics at home needing to be upgraded. System is definitely worth waiting for. The guy who fitted the system was exceptional! He addressed my concerns, went about his work with minimal interruption, demonstrated how to use the equipment and made sure I was completely satisfied before leaving. Great service!! Thank you!!”

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Posted 3 years ago

“Jason was very helpful”

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Posted 3 years ago

“There was a problem connecting and it was resolved over the phone. Great, quick, friendly service. Thanks”

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Posted 3 years ago

“It was great to speak to Tessa who assisted me with resolving my enquiry. After many phone calls and emails. With no response regarding this matter. Tessa resolved the matter very professional and polite Thank you again Tessa Clark”

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Posted 3 years ago

“Ordered my Pulse home EV and was contacted by a extremely, helpful and professional CSA Asly Mohammed. Explained everything and helped me through the process. She’s amazing! Thank you Pulse.”

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Posted 3 years ago

“Great customer service felt supported regardless of the outcome. Thank you”

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Posted 3 years ago

“The staff that attended to me was very helpful and patient”

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Posted 3 years ago

“Really helpful in resolving charging issue remotely. Able to reboot system and said they could set up the charger to work remotely, even if reboot failed to deal with frozen screen on control panel. Thank you!”

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Posted 3 years ago

“They take the time to help you until the issue is resolved,”

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Posted 3 years ago

bp pulse is rated 3.9 based on 4,413 reviews