bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“Took up the Mercedes offer of a free BP pulse home charger. Application process seemed to take ages, lots of toing and growing between various departments each working to their own Service Level Agreements. In the end I had to resort to daily phone calls to chase up my application, dig a trench, send lots of pictures and some 2 months after getting my EQA the date arrived for installation. That is where the service was excellent. The Installer was fantastic, explained everything, and worked a solution to set up my charger in my garage precisely where I wanted it. All his work was extremely neat and tidy. Couldn’t have asked for anything more. I’ve had the unit for a few months now and use it about once a week and my only real frustration is the quality of the associated App where I have set up a programme to charge between 0030 and 0430 to take advantage of the specific OctopusEnergy EV tariff. In simple terms it doesn’t work! For something supposedly advance the App needs updating, something it appears hasn’t been done for over a year.”

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Posted 3 years ago

“The fitting engineer did good job nice and tidy. The charger works very well. Dealing with BP pulse on phone was a nightmare. Comms poor did not know what was going on from one day to next. Had car 2 weeks before installation and only got that as there was a cancellation. Then after installation registration for App was equally difficult. So overall very poor experience.”

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Posted 3 years ago

“Appalling customer service. From the faceless app that is not clear to zero customer updates and no answers to email or the phone. Took 3 months to get an installation with numerous attempts for updates but no responses. Even the main dealer had no influence. One of the worse companies I have ever dealt with.”

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Posted 3 years ago

“Nadine was super helpful indeed. She helped me troubleshoot why the charging unit was not working as expected and was extremely kind and patient. Many thanks indeed! Eduardo.”

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Posted 3 years ago

“Over four months wait. Then given a date by email had it cancelled and given another date tqo days later without any consultation with us. Had to cancel customers and lost over £300. Qhen I emailed you about this you weren't interested and even the CEO didn't email back got someone else to do it fir him. Very bad service and rude. Would not recommend them.”

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Posted 3 years ago

“Very very poor customer service. Almost impossible to get through on the phone, and not able to speak to the team arranging the installation date - they just give you a time/date via e mail with no consultation with the customer to see if it actually suits. My first installation was scheduled for 2130hrs! I resorted to contacting the dealer I bought my EV from who had a contact within the BP team which helped in speeding things up. Ordered in April, installed in July. To give this review a balance the actual charger is very good and so far no issues with it and I have had no issues with using their public chargers either - BP you need to get your customer service in order and keep your customers better informed with progression of their installation”

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Posted 3 years ago

“bp pulse website very misleading on the cost they quote - already has the Government Grant deducted. Fitting delayed by a month because they didn't forward emails, altogether took 3 months. Charger is now fitted but still waiting for a response to an enquiry asking for an itemised invoice to explain why the Government grant of £350 is supposed to contribute 75% of the cost of having a charger fitted and I had to pay £649 in addition, so total cost £999. One of the admin people was very helpful.”

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Posted 3 years ago

“Appalling customer service Don’t respond to e mails or phone calls Been cut off on the phone several times Don’t go near this Company Took 4 months to respond and fix a fault They are not fit for purpose”

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Posted 3 years ago

“We’ve just had our home charger installed by a great engineer, Michael Weston. Efficient, knowledgeable and personable. Great job 👏👏”

Helpful Report

Posted 3 years ago

“Sorted very quickly, the charger is easy to use, my only gripe is that several plants were trampled to death by the engineer when fitting the cable.”

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Posted 3 years ago

“Took 7 months from request to completion. No end of hassle along the way due to poor communication, inexperienced engineers. Lack of response or being able to speak with anyone. Customer service repeatidly asked for same pictures of fusebox and position. Let down several times. Almost at the point of paying myself. Cant believe that BP a leading energy company cant get this right.”

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Posted 3 years ago

“We had our home charger installed by a polite engineer called Simon, he was great and clearly explained how to use the charger. I could not fault his customer service. When we have made contact with BP Pulse by telephone, we also received a great customer service.”

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Posted 3 years ago

“Very good technician. Prompt service”

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Posted 3 years ago

“Long application process, which asks lots of questions, thankfully the website does seem to save your progress as you go which was a relief as I had to ask for advice and help at some points. All the questions, though, do seem to help massively with the installation. They arrived early and had completed the job in less than an hour so were gone before they had even technically been meant to arrive which was impressive. The charger has been working perfectly since, and is much better than using the domestic plug which I had to muddle through with whilst I was stuck with for a couple of weeks whilst I waited for the install. Happy customer so far, and I would recommend then for their ruthless efficiency!”

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Posted 3 years ago

“So far so good. Our new EV was 6-12 weeks away at the start of the process so plenty of time for an install. After a gap of 4 weeks (could be some time taken by third party to book with BP) I received the survey text which was completed. It did feel a little clunky - it would have helped if I could have viewed the questions without submitting each step to allow mass photo taking and less time moving between each step. Yet at least the web format worked well on mobile device. The installer had a cancellation in my area so once contacted within a week or so of the survey completion the install was booked for the following day so approx. 5 weeks since car ordered. Our fitter was tidy, friendly and helpful and demonstrated the status lights, operating the trip switch etc. Happy with the job (despite my OCD noticing it's not level). We opted to fit from the mains in fuse board, fit a new RCD unit in the garage behind the fuse board in which made the run far shorter and neater as the consumer unit is inside the house. We're fortunate as a new build home - so already using 100A mains fuse and up-to-date safety consumer unit, bondings and a plastic water mains inlet - Due to this we had no delays involving the power company or other infrastructure. Now just waiting on the car to be 100% sure it is all working as expected. Account created and device serial is listed correctly at least. Regarding the website UI vs Smartcharge app I agree with others - it's feels a bit clunky - I could find no way on the website to provide my tariff price info, so this had to be done via Android phone app. I cannot yet comment how well the reporting features work so fingers crossed it will just work OK on car delivery day.”

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Posted 3 years ago

“Once they had worked out how to run the cable pretty straightforward. Still waiting though for the details of the app to control it.”

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Posted 3 years ago

“Nothing wrong with the charger or the installer. However, the website is at best clunky. Difficult to find out costs before committing to BP to install. Supplied some photos twice. Wanted to hide the cables via chasing into the wall which I got my own electrician to do after speaking to an electrician at BP Pulse. Wanted also to have the connection to go from my own consumer unit which the same electrician said we could do but was told by the installer that we couldn't due to a parallel earthing issue. Have no idea what this meant and nor does my own electrician. Got the feeling it was easier to install to their own consumer unit in respect of any future warranty claims. If so just say it and then I wouldn't have had a much larger than needed consumer unit fitted!”

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Posted 3 years ago

“Delivered and fitted within 2 weeks Took the fitter 6 hours but he did a superb job very neat and tidy electrical work he put the charger exactly where I wanted it I would definitely recommend this company”

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Posted 3 years ago

“We chose an electric car for our son's motability vehicle and the home charger was part of the deal. That was in October 2020. SP energy ( part of Scottish Power) were contacted and we were requested to send information and photographs . There were many emails between us and them, most ignored and no action . Eventually lost patience and formally complained. That was on 26/07/21. This got things moving, upgraded fuse on 2/08/21 and charger fitted by BP pulse on 3/08/21. Both guys were brilliant but the BP pulse guy, Michael, especially so. He took time to consider the best route for the cable to avoid unsightly trunking and the installation outside was very neatly fixed to the wall, all rubbish and debris cleared. He was extremely helpful, fully explained how the charger worked and checked everything was operational 're charging the car. That part of the service deserved five plus stars, he couldn't have given a higher service. As for the 9 months it took us to get that far.....oh dear !”

Helpful Report

Posted 3 years ago

“Below is my second fault report, more than 4 -5days no response at all. The BP pulse never work since installed. Very disappointing. Hi Ching Goh, Thank you for getting in touch with bp pulse. We've received your message and we aim to respond to the majority of cases within 48 working hours. Case Details Case Number: 04622984 Subject: BP pulse home charge never since installed Description: Hi Last BP pulse has swapped a new bp pulse wall charger (from serial number H426257 to H436554) but the issue remaining the same. I have read my car manual, if my car has quick flash red light indicating there is a infrastructure malfunction. I'm use pod charger, and BP chargemaster outside and it works fine. I don't understand why BP home charger doesn't with my my smartforfour. Can you send someone to check the system again, maybe this time I will leave my car with the engineer so your engineer can troubleshoot the problem quicker. Kind regards Ching”

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Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews