bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The information coming your sales staff is very bad and fractured It was not until the engineer turned up on site we got the correct charging equipment for the car”

Helpful Report

Posted 6 years ago

“Pleasant enough people to deal with, but the whole process was rather painful, not helped by the excessive government red tape and paperwork. Biggest annoyance was that I ordered a BMW system to make use of my 3 phase into the house after much discussion and several photographs of the fuse board in the house. Firstly, Chargemaster didn't bother to mention that the BMW wallbox would be delivered to the house separate to the arrival of the installer - so we had to make special arrangements on the day to receive it. Then, when the installer arrived, he took one look at my fuse board and said that it did have 3 phase, but wouldn't work with the BMW system as a critical item was missing - which could've been easily spotted by Chargemaster - why send several pictures, then not check them for compatability? So I had 3 choices, cancel the install and fit the missing electrical parts and rearrange, fit the BMW box and not get use of the full capability, or fit a Chargemaster box that the installer had in his van! In the end, the installer made a good job, but I'm still trying to sort the paperwork regarding rejecting the BMW box and swopping to a Chargemaster box.”

Helpful Report

Posted 6 years ago

“Excellent service, less than 2 weeks from initial call to installation. Price was exactly as quoted, and the engineer went above and beyond to make a neat, tidy installation. He could have been done in half the time, but wanted to do a proper, tidy job. Very pleased, would recommend.”

Helpful Report

Posted 6 years ago

“Very knowledgeable and efficient service.”

Helpful Report

Posted 6 years ago

“All Chargemaster staff were very helpful and knowledgeable providing guidance through the whole process of application for a home charging point, including grant applications, and the installation was carried out very efficiently and to suit my requirements.”

Helpful Report

Posted 6 years ago

“The installation was very professional, quick and tidy. Very impressed”

Helpful Report

Posted 6 years ago

“Great communications throughout the process, really easy to arrange fitting and fill in the required forms. Engineer arrived exactly on time, was polite and friendly, nice tidy install and cleaned up well after himself. Made sure I had the appropriate paperwork and went over the functionality of the charger with me.”

Helpful Report

Posted 6 years ago

“Contacted Dealer a month before delivery of car, they'd organise Chargemaster. 3 weeks, (and 3 calls from me), still not contacted by Chargemaster. Got very very firm with dealership, Boom! emails & calls galore, fitting arranged. Clearly communication issues. I'll give both sides the benefit of doubt. My comms with Chargemaster were good, fitter excellent.”

Helpful Report

Posted 6 years ago

“The engineer who installed the chargemaster was highly professional, did a fantastically neat fitting and spent so much time explaining how it all worked.”

Helpful Report

Posted 6 years ago

“The job was expertly handled - a cable routing discussion resulted in a better solution than I expected. It was professionally installed, tidied up and in use within 3 hours. Great service and my best compliments to Chargemaster for a job well done.”

Helpful Report

Posted 6 years ago

“Excellent professional installation. Very tidy job indeed. Highly recommended”

Helpful Report

Posted 6 years ago

“God only knows how I ever got my charger installed; it was a disaster from beginning to end. Call centre staff cancelled my appointment without telling me, lost emails, I had to send my order 3 times, staff were only interested in blaming the customer not sorting out the issues, until I complained and finally got a senior member of staff to deal with my order. The electrician who surveyed my property gave incorrect advice that could have cost me quite a lot had my electrician not challenged it. When he finally installed the charger he positioned it in such a way I could no longer open the socket next to it. He left the charger lead draped on the floor, in the hope I wouldn't notice it interfered with my existing socket, and I had to tell him in the end the job was unsatisfactory and he had to move it, otherwise he would have left it as it was. Altogether if there was an alternative - if I could choose anyone but Chargemaster - I would. It's hard to find anything positive about this experience.”

Helpful Report

Posted 6 years ago

“Once an acceptable date for installation was agreed, it was fine”

Helpful Report

Posted 6 years ago

“Good courteous service from the installing technician that installed out charge point. Overall I would say that the whole process from initial enquiry to setup of the equipment and it’s operation was very good.”

Helpful Report

Posted 6 years ago

“the original fitter phoned in sick ,they arranged another fitter same day and he did a good neat job thanks”

Helpful Report

Posted 6 years ago

“Your fitter Matt Haines was the shining star in your operation. He was efficient, helpful, professional and above all friendly and personable. 👍thanks Matt. Your administration was efficient but not not as impressive; too many duplicate emails and phone calls. Was charged £50 extra for a breaker that I did not need, this was speculative pressure selling.(promised to refund) . We had to photograph the fuse box and location as well as filling in on line form. Quite a carry on! The charging unit is easy to use and not unsightly, the charge time is quick and superior to home charging”

Helpful Report

Posted 6 years ago

“Excellent installation”

Helpful Report

Posted 6 years ago

“The information required i.e. photos, MPAN no. etc for some reason or other took quite sometime to sort out (pressure of work I presumed) once we were sorted everything went very smoothly. The engineer knew his job and my house was not an easy task with very thick stone walls, he was courteous and sociable.”

Helpful Report

Posted 6 years ago

“Very professional and warm approach by the whole team right from the start. The gentleman who came to install the charger very efficient and polite. Will definitely recommend”

Helpful Report

Posted 6 years ago

“The fitter arrived on time, very polite and tidy work.”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews