bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The information coming your sales staff is very bad and fractured It was not until the engineer turned up on site we got the correct charging equipment for the car”

Helpful Report

Posted 6 years ago

“God only knows how I ever got my charger installed; it was a disaster from beginning to end. Call centre staff cancelled my appointment without telling me, lost emails, I had to send my order 3 times, staff were only interested in blaming the customer not sorting out the issues, until I complained and finally got a senior member of staff to deal with my order. The electrician who surveyed my property gave incorrect advice that could have cost me quite a lot had my electrician not challenged it. When he finally installed the charger he positioned it in such a way I could no longer open the socket next to it. He left the charger lead draped on the floor, in the hope I wouldn't notice it interfered with my existing socket, and I had to tell him in the end the job was unsatisfactory and he had to move it, otherwise he would have left it as it was. Altogether if there was an alternative - if I could choose anyone but Chargemaster - I would. It's hard to find anything positive about this experience.”

Helpful Report

Posted 6 years ago

“Surveyor told us to lay cable from main which is inside the house to outside whe”

Helpful Report

Posted 6 years ago

“I am glad the experience of dealing with Chargemaster is over. I had nearly 30 emails from them, many of them irrelevant, and some of them wrong. The people I dealt with were delightful but the systems they work in need some serious attention.”

Helpful Report

Posted 6 years ago

“Were do I start ! After I bought my My PHEV Mitsubishi Outlander. It has cost another £1,000 and delays . If I had bought an elec vehicle I would have been stuffed ! A. Information and photos and numbers difficult to find and when sent had to be resent again and again , bookings changed 3 times , not flexible and had to take a day of work (£150) House electric had to be modified £600, new leads fir car (£149 ) house charger (£549) unable to access charging points at 5 rivers gym due to none electric cars parking at charging points !”

Helpful Report

Posted 6 years ago

“The installer was good, but when organising the installation I was told I needed a dual pole isolator switch installed. Since neither my provider or independent electricians would complete this, I got a second isolator installed instead (with took allot of time to arrange and I had to pay for it). When the installer arrived it turns out he could just use the existing isolator, meaning I had wasted time and money on the isolator. Not impressed.”

Helpful Report

Posted 6 years ago

“Its the administration that lets the company down.”

Helpful Report

Posted 6 years ago

“Poor customer service; information about product misleading; placed an order for an additional cable that was only dispatched after two calls to complain. Initial appointment was cancelled at short notice only saving grace was the installation electrician who did a great job.”

Helpful Report

Posted 6 years ago

“The actual installation was really good, have given a poor review as the website said installed within 7 days and it took over a month!”

Helpful Report

Posted 6 years ago

“Installation great but unit faulty. I’m still waiting for a replacement a week later!”

Helpful Report

Posted 6 years ago

“Very longwinded with numerous people sending me email about same thing. Delays meant I had to try-submit authority form. Staff involved always polite though.”

Helpful Report

Posted 6 years ago

“The actual installation was fine, done promptly and neatly. However, the installing engineer left with the keys and so the unit is currently unusable and almost a week later, I’m still waiting for them to be sent to me. In addition, I’ve not heard anything about the Polar network, which I’m supposed to get 3 months free membership of. I’m about to give them a call!”

Helpful Report

Posted 6 years ago

“Trying to get through and deal with setting this up was a nightmare, never dealing with the same person, personnel asking for payements which were not part of the package, being fobbed of that they will get back to you when back of holiday etc etc. When we finally got the engineer to attend he was like a breath of fresh air extremely helfull and obviously well skilled a complete contrast to the office contact.”

Helpful Report

Posted 6 years ago

“I found the process of taking photos and sending them via email very difficult as I do not have a computer. I had to rely on friends to help me with that. It would have been much better for me to have had someone come to my property to survey. It would have been much less confusing for me. I was very close to cancelling the whole set up. However, the engineer that fitted the equipment was very polite and professional.”

Helpful Report

Posted 6 years ago

Hi Martin, Many thanks for your feedback - we will certainly pass on your praise to the engineer. Secondly, we're really sorry to hear of the communication issues you had. We will look into this and see where we can improve on this for future installs. Many thanks Chargemaster

Posted 6 years ago

“The actual engineer who came out was fantastic. Helpful, polite and explained everything. No complaints at all. But the admin to get to that point was terrible. I received numerous contradictory emails. And then Chargemaster told me they had cancelled the installation date after I had booked time off work to be present. Gary did get this resolved for me which I am grateful for but I really shouldn't have to phone and shout to keep an appointment already made. It would appear that the admin team do not communicate with the installation team in any meaningful way.”

Helpful Report

Posted 6 years ago

Hi Kathy, Many thanks for your feedback - we will certainly pass on your praise to the engineer. Secondly, we're really sorry to hear of the communication issues you had. We will look into this and see where we can improve on this for future installs. Many thanks Chargemaster

Posted 6 years ago

“Too many emails asking for the same stuff and various issues due to your admin team being on holiday and not speaking to each other - the gent that fitted it eventually was top class”

Helpful Report

Posted 6 years ago

Hi Barrie, Many thanks for your feedback - we will certainly pass on your praise to the engineer. Secondly, we're really sorry to hear of the communication issues you had. We will look into this and see where we can improve on this for future installs. Many thanks Chargemaster

Posted 6 years ago

“The electrician was very effieient, however the installation took less than an hour, but Chargemaster still charge £199 on top of the £500 government grant. So £700 for an hour of work + a connection box worth less than £50 and 1 hour travel time. The disclaimer is worthless as orders do not proceed unless customers agrees it is good value. I feel cheated and the UK Government are being ripped off. Dissapointed”

Helpful Report

Posted 6 years ago

Hi Michael, Many thanks for your feedback - we will certainly pass on your praise to the engineer. Secondly, most installs do take around 3 - 4 hours, however in some cases it takes more or less. It looks like due to the location of the charger and your property, yours was a simple installation. We are sorry to hear of your disappointment and I will pass this on to the relevant team. Many thanks Chargemaster

Posted 6 years ago

“Despite pictures engineer couldn’t install into existing setup so now have no lights in garage.”

Helpful Report

Posted 6 years ago

“Deeply unimpressed with my “advisor” who provided incorrect or incomplete information wasting a lot of time and causing frustration. The installer did a good job despite this but he left brick dust in my cupboard under the stairs.”

Helpful Report

Posted 6 years ago

Hi Shaun, Many thanks for your feedback and we're so sorry to hear that you were not correctly informed by our team. We would like to be in touch with you further about this so will reach out today. Many thanks

Posted 6 years ago

“Fitter was absolutely brilliant guy! Fantastic chap & Chargemaster should be proud! Great customer service! However, very disappointed that the breaker switches for charger have been placed on the front of the property in a box that is not lockable! Meaning anybody could tamper with my chargers electric supply or even electrocute themselves! Please can Charge Master address my concerns. Dan Daykin - IP25 6YX - App ID 60238”

Helpful Report

Posted 6 years ago

Hi Daniel, Many thanks for your feedback, we will certainly pass on your praise to our engineer! I understand my colleague has been in touch regarding your concerns around the breaker switches.

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews