bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt, informer and efficient service. Just what you want”

Helpful Report

Posted 5 years ago

“Organization of appointments was excellent. The fitter was lovely and explained everything really well. Very happy with my charging point.”

Helpful Report

Posted 5 years ago

“The office procedures at Capability Green were poor. They emailed on 5th July requesting information for OLEV form, car ownership proof and site photo's. There was a response within 24 hours by myself and the car dealer but we received no acknowledgement from Belinda Sheringham as to whether the info supplied was satisfactory or not. It wasn't until 22 July that I got a response after I had telephoned Capability Green to ask what was happening. I replied to the request for information on the same day and also arranged with my Electricity supplier to fit the isolation switch requested on the 24th. By now, I'd taken delivery of the car and needed the Charge Point . The installation team were excellent. They turned up on the day and time promised and did a very neat installation with minimum fuss. Top marks. You need to sort out your admin. Not acknowledging receipt of information requested is very poor practice. Also, you need to sort out your method of charging for use of Chargemaster Posts across the country. The fact that users of the Charge your Car scheme cannot use their cards on your Polar Plus posts but instead have to rely on a mobile phone app is NOT joined up thinking!”

Helpful Report

Posted 5 years ago

“We had to wait an absurdly long time for you to fit the charging point. Your call centre people often failed to fall back. Your engineer came twice and was a pleasure to desk with. Polite and efficient”

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Posted 5 years ago

“On the whole a good service Some confusion on the paperwork side of things The installation was 5-Star”

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Posted 5 years ago

“Belinda was awesome!”

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Posted 5 years ago

“Excellent service overall. The paperwork and wall box grant were all handled well and the installation was efficient, took about 6 hours, and neat. We are very pleased as top how it went. Now just waiting for EV to arrive so we can get on and use it.”

Helpful Report

Posted 5 years ago

“Right from the initial enquiry to the charging point being installed the service received from BP Chargemaster was exemplary. They were very efficient in coming back to me with any enquiry an ensured everything ran smoothly on install day. The engineer that installed the charging point did it with considerable care and attention as if it was his own house. In addition he was very professional and polite. I work for a car dealership and because of the fantastic service I received I have been recommending BP Chargemaster to all our new EV Customers.”

Helpful Report

Posted 5 years ago

“A curate’s egg! Some very good and some pretty bad customer service. Charger tech is ok, IPhone App is poor. The BPChargemaster website is more consumer-friendly than competitors providing home charge points. However it still appears to be mainly ticking boxes of the grant funders not consumers. The office staff are very friendly and obviously well trained in customer interaction. Taylor Firmin-Brooks, got things done as well as being professional and friendly in both phone and email interactions. Pam Sembi was equally good as Taylor. In contrast, Jaedan Robinson was a waste of time and space. He never responded to my many phone call messages and emails. He did not upload the photos I sent. Eventually, after the fourth or fifth call to leave yet another message for Jaedon Robinson, I spoke to Taylor, explained that Jaedon wasn’t doing anything and asked her to process my details so that I could have the charger fitted. A further issue is that no-one could tell me whether my cut-out fuse was a 60A, 80A or 100A, even though I sent close-up photos. I subsequently found that the ENA has a photo reference of cut-outs on their website which I used to determine that I had a 60A fuse. Taylor then confirmed that an 80A fuse was sufficient for a 7.5kW charger so I arranged the fuse to be changed by the DNO. By the time the fuse was changed the grant required me to have a smart charger. I received an email from BPChargemaster informing me that my installation would no longer be eligible for a grant. I therefore contacted BPChargemaster by phone to order a smart charger. I spoke to Pam Sembi, who arranged for a smart charger to be fitted, retaining the same fitting date. The charger was fitted on the pre-arranged date. The fitter was pleasant, friendly, professional and knowledgeable. The only issue was that he had not received copies of the photographs I had sent and had been told that the installation was in a garage not a room. Consequently he had not brought the necessary type of cable and had to go and buy white trunking, then return and fit it. I was very happy with the service provided by the fitter, however the management of the office staff clearly should be addressed. Good service from the office staff is a bit of a lottery. It seems to depend on which individual one interacts with rather than there being a tightly managed, well oiled procedure. BPChargemaster should be aware of the ENA resource and improve its management. The technology is ok. The charger has only once (so far) needed me to reboot it to work correctly. The app is very basic and requires me to log in every time...very “old school”. The website is better and a link on my phone home page works as well as an app anyway, so maybe BPChargemaster should concentrate on improving the website rather than the app😉.”

Helpful Report

Posted 5 years ago

“Very impressed with the fitting and the fitter that came on time. He was very professional and polite. A great job well done ,i would recomend them anytime.”

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Posted 5 years ago

“Very helpful and quick turnaround”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Helpful advisor. Fairly easy process to sort out. Fitter was very good. Finished installation works perfectly, although there is a lot more external pipework on show than we had imagined! Overall, a good experience.”

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Posted 5 years ago

“Lack of communication between staff, the Survey was a waste of time, the fitter took no notice of it or the pictures which had been painstakingly provided to assist location. Individual staff were polite and helpful, but they clearly had little idea of what was happening and no idea what other staff were doing. Moral for leaving the EU; the surveyor was Polish, the fitter was Portugese, neither had any idea of their status following 31st of October-considering the uncertainty BP is very fortunate that they are still working! Please concentrate on getting the HR right and cut down on the vast amount of paperwork that went into fitting one small device.”

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Posted 5 years ago

“Very good service. Very pleased with charging point.”

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Posted 5 years ago

“Working as it should be. A big thank you to the electrical engineer you sent to install it. He was extremely helpful and did a great job.”

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Posted 5 years ago

“From ordering my car it was less than a week until the Homecharge was installed. Only thing missing was the operation manual and despite requesting this am still waiting.”

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Posted 5 years ago

“Good customer service”

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Posted 5 years ago

“Although the administration part of arranging the BP Chargemaster to be fitted was a little slow, it all went well in the end. The electrician Leon, was great. Very efficient, clean tidy worker and a very nice man!! Thank you BP Chargemaster”

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Posted 5 years ago

“Really good, plus the app gives you the exact price that it cost. Better to have a home charger than finding a charge point, hoping it will work, maybe waiting your turn, Definitely cheaper in the long run. Definitely convenient,”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews