bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can only say I found them to be absolutely brilliant! I needed help and they gave me it! Couldn’t be more professional. The adviser called Kwame Bondzie is absolutely very helpful and dealt with my problem whereas previous calls have left me frustrated with BP’s service. He has done everything possible to help.”

Helpful Report

Posted 3 years ago

“Had a problem with the Pulse charger at Cheltenham racecourse which was quickly sorted with a phone call. However, the balance on my account was then shown incorrectly. Again dealt with and corrected by speaking by phone with Yemi. Thanks, Yemi and BP. I always look for BP Pulsechargers when I can as I find them to be reliable and plenty fast enough for my car!”

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Posted 3 years ago

“The brick lane chargers in Enfield were both down, rang and thanks to the gentleman I spoke to, he got me charging on 1 and it was the same as last week, the other charger is still waiting to be repaired. These chargers have been pretty reliable before hand.”

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Posted 3 years ago

“I have had to reinstall the BP Pulse app but cannot connect because I don't have my password. I tried via customer services today and last week. They were meant to send me an email link. None has reached me and I have checked spam. This should be something that is capable of being fixed by the press of a button. Waiting times to connect to BP Pulse are long and I have given up waiting through their automated answering system several times. Today's responder Devashree Sankaranarayan was pleasant and helpful but could not help practically. She has referred my complaint on. Maintenance of the pods is also hopeless. They are frequently out of action, sometimes for months. BP should be ashamed to put their name to this service”

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Posted 3 years ago

“Effective”

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Posted 3 years ago

“A few days ago my cable got stuck in my car and BP charger in a public carpark,it was some time before the operator answered my phone,but when he did he was very helpful (the control centre systems were going down a lot that day ) he was unable to help so got a engineer to call me and he was able to sort it out,thank you customer service and engineer dept.”

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Posted 3 years ago

“Happy answered all my questions and quick connection”

Helpful Report

Posted 3 years ago

“5 weeks and still waiting for charger to be installed. Have sent 7 emails, have had a site visit, have waited on the phone for more than 58 minutes. Spoken to customer services twice and neither person could help. Disgusting service all round from a company who are only interested in image and clearly don't care about customers at all.”

Helpful Report

Posted 3 years ago

“Excellent answered all our questions was polite and caring”

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Posted 3 years ago

“Excellent service from their helpline! Thank you.”

Helpful Report

Posted 3 years ago

“I'm currently trialing a ev vehicle for Kent County Council, well I say trialing. I have had the van for 5 weeks and I bet I've not driven for more than 4 hours. Every chargemaster/pb pulse machine in my or neighbouring area has either not been working or there has been an I.T. issue. Ever time I call customer service it says there's high call demand at this moment in time. And when I do get through they tell me there's an issue of some sort and try again later..... well when your vehicle is low on charge you can't keep driving back and forth. Throughly disgruntled with whole experience. Only reason I gave it one star was for the one nice customer service adviser I got ( Tessa clarke)”

Helpful Report

Posted 3 years ago

“Hi shop at my BP marks Spencers garage at bovey Tracey Newton abbot the staff there are amazing and a credit to BP the nicest kindest staff on the planet put Torquay to shame you should reward them BP”

Helpful Report

Posted 3 years ago

“Mehreen Khalid was the person I spoke to today, she was very helpful and polite and I have no complaint with her service at all. However after paying £7.85 to be a Polar Plus member since 2018 the first time I wanted to use my card it did not work. I was told that there had been a problem for the last few days. However the machine worked when using my debit card, no problem reading that. This wasn’t a isolated case it happened on both of my away from home charges. I feel I should be refunded all the monthly subscriptions I have paid.”

Helpful Report

Posted 3 years ago

“Excellent service and support. Well trained staff. Kind and polite on the phone. They do knew how to help quickly.”

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Posted 3 years ago

“I was happy with the conversation I received from Mss Meh Rooney. That why I gave her five star for great efforts she’s did.”

Helpful Report

Posted 3 years ago

“I had problem with bp pulse app charging my card and not applying the credit to my account on the app. However, I phoned the customer service and the phone cut when I was speaking to the advisor. A few seconds later advisor phoned me back and solved the problem and put the credit back into my account. Excellent customer service”

Helpful Report

Posted 3 years ago

“Had my ev car charger fitted in May it broke 1st October 21 it 26 day later still broke emails not response phone calls untrained staff still waiting am disabled told to go to supermarket an charger the car wot a joke”

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Posted 3 years ago

“*****This is a feedback directed to Bp Pulse Management**** As you may already know your network is anything but outstanding and reliable. However you may or may not be aware that you have an absolute jewel working in your customer service department. I am not saying this just because my experience today with her was unbelievable but it goes beyond that. It is the kind of person that I went back home and I was telling all my family about how she represented what outstanding customer service “human customer service” it should be. Marilyn Lindsay well done, hoping that you already know that you never have to change your ways and the only improvement possible it will be to maintain it. Ms Gomez”

Helpful Report

Posted 3 years ago

“Phone support very good once you get to an Agent. Long hold times. Pulse should reimburse difference in Guest and Member rates of the charger cannot authenticate a member's card through Pulse system issues.”

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Posted 3 years ago

“I have downloade the app and toped up money and could not use it and when I asked my money back no answer the phone and the emails ignored for months but when I recieved from them they said it will be deposited and I am still waiting for 5 months.”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,413 reviews