Login
Start Free Trial Are you a business?? Click Here

bp pulse Reviews

3.9 Rating 4,413 Reviews
71 %
of reviewers recommend bp pulse
3.9
Based on 4,413 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
3.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read bp pulse Reviews

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

bp pulse 1 star review on 24th January 2022
Anonymous
bp pulse 4 star review on 29th June 2021
Shaun Gent
bp pulse 5 star review on 25th June 2021
HANI QAQA
bp pulse 5 star review on 23rd June 2021
Anthony Whitney
bp pulse 1 star review on 16th June 2021
Gill
bp pulse 5 star review on 11th June 2021
Anonymous
bp pulse 4 star review on 3rd June 2021
Anonymous
39
Anonymous
Anonymous  // 01/01/2019
The first install was made using under-sized wiring. Chargemaster reacted very quickly to this and 2 days later it had been reinstalled from scratch. It would have been 'very good' based on that install. My outstanding issue is that the building regs document was only issued for the first installation, and a new one was promised. This has never arrived.
Helpful Report
Posted 6 years ago
Hi Derek, We're really sorry to hear this Derek. We will look into this with our install team first thing tomorrow to get it resolved. Thank you.
Posted 6 years ago
I had to call in a Electrition 2 times to my house to alter my fuse board, which cost me £180 When the fitter came he fired a box outside so my Electrition s time I payed for was waisted, Also this made the installation wait from first contact last weeks Not happy
Helpful Report
Posted 6 years ago
Engineer who finally installed charging station was excellent but admin and communications leading up to installation were confused, misleading and shambolic
Helpful Report
Posted 6 years ago
Electrician left rubbish and brick dust all Over my property. Complaint rasied with no real response, just advised it will be passed to lead electrician
Helpful Report
Posted 6 years ago
constantly asked for information we had already submitted. Was not clear on installation times and we felt we were lied to on several occasions regarding installation times. electrictian who installed 'blew' the house and i was without electric for several hours. not a good experience. Charger is working fine and tidy installation eventually so the job was carried out satisfactorily eventually
Helpful Report
Posted 6 years ago
The first appointment was cancelled after it was booked a number of weeks previously.
Helpful Report
Posted 6 years ago
Laborious process, forms had to be completed multiple times etc.
Helpful Report
Posted 6 years ago
Sorry to hear this. As the charge points are grant funded by the Government, they do require some paperwork from customers. We appreciate this can be time consuming so apologies for any inconvenience caused.
Posted 6 years ago
Poor coordination and communication.
Helpful Report
Posted 6 years ago
Hi Eric, We'd really like to know more about this. Could you please let us know some more information by emailing feedback@chargemasterplc.com? Thank you.
Posted 6 years ago
Charge point installed fine and works perfectly but I have not had an invoice to show the full cost of the work and have not had any information sent through about how to access the online portal to view how much electricity the charging point has used despite contacting through the website.
Helpful Report
Posted 6 years ago
Hi Luke, Thank you for your review. We will be in touch with you imminently with the details you've requested. Thank you
Posted 6 years ago
The fitter left the rubbish from the installation outside my house
Helpful Report
(Dan G.) - Posted 6 years ago
Hi Andrew, We're really sorry to hear about this. We will look into this and be in touch with you.
Posted 6 years ago
Communication is really poor, the attitude of the staff really wasn’t good, sold me a product they did not have to sell me! Then to tell me that they actually sent mine to someone else - Sent a red email demanding payment when they hadn’t actual asked for it to start with - Changed the dates due to poor delivery service! They also had a second delivery delivered to my home for their engineers other jobs! The whole experience is really poor! They told me that they have the whole contract for BMW, after checking with the dealer this is apparently not true! The only positive was the installer - really good job...
Helpful Report
(Scott R.) - Posted 6 years ago
Life is to short . Now it is fixed but we don’t have any idea how much it is costing us to charge it ?
Helpful Report
(Nathan. B) - Posted 6 years ago
Hi there, Could you please send us some more information regarding your review? As the charge point is connected to your standard electricity supply, it will be added to your bill as standard.
Posted 6 years ago
I called and have sent a message Faye Best. The chargers supplied have a blue cable. I specifically wanted a black cable with Black & White charger plug. I feel the way we were updated about this change in the product seemed very underhand. (in very small print in a last minute confirmation e-mail)
Helpful Report
(Carl L.) - Posted 6 years ago
Installer engineer did a good job on the day, admin office not so hot, different person every time in contact delays with paperwork and overly keen on prompt payment in my view
Helpful Report
(Mike K) - Posted 6 years ago
Issue raised by engineer on how to run cable. Suggest he flowed same route as current Jacuzzi cable but use wider trunking. Route is fine and I did say that I was not worried about corner coving being cut out and left. However, trunking hasn't been mitred in and end have been filled with white mastic. Outside not the neatest but will live with it
Helpful Report
(Paul W.) - Posted 6 years ago
1. We sent pictures of the fusebox and arranged a fitting date 2 weeks later. On the day of the fitting you rang to say that you had looked at the picture and the fusebox needed extra work and so the charger couldn't be fitted. We had both arranged to be off work that day! Why didn't you look at the picture 2 weeks earlier?? 2. You asked us to contact the electrical supplier to do the fusebox work. It took 10 days to get through and they then said any electrician could do it.We then needed to find an electrician available to do the work. 3. Our electrician said that what you had recommended was wrong and spoke to your electrician and agreed a different alteration. 4. After almost 2 months the charge point was finally fitted - your electrician was fine. In the meantime we were being pressurised by the car showroom to take delivery of the car. Your office is completely disorganised and its a wonder anyone gets their charge point fitted.
Helpful Report
(Allan N) - Posted 6 years ago
It took over 3 weeks for them to change contact me to arrange an appointment
Helpful Report
(Fiaz A.) - Posted 6 years ago
Far too bureaucratic a process. It should not take dozens of emails and several calls to set up installation. Surely it would be better for someone to be sent to the property to assess and advise instead of the ridiculous number of emails that went back and forth.
Helpful Report
(James W) - Posted 6 years ago
The cable wasn't fixed and the engineer had to return almost as soon as he left , I also felt that the job was competed in 40min and the engineer sat around for 3 hours just to make the time up.
Helpful Report
(John L.) - Posted 6 years ago
People in office don't no what the other is doing
Helpful Report
(Glen N.) - Posted 6 years ago
bp pulse is rated 3.9 based on 4,413 reviews