bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first install was made using under-sized wiring. Chargemaster reacted very quickly to this and 2 days later it had been reinstalled from scratch. It would have been 'very good' based on that install. My outstanding issue is that the building regs document was only issued for the first installation, and a new one was promised. This has never arrived.”

Helpful Report

Posted 6 years ago

Hi Derek, We're really sorry to hear this Derek. We will look into this with our install team first thing tomorrow to get it resolved. Thank you.

Posted 6 years ago

“I had to call in a Electrition 2 times to my house to alter my fuse board, which cost me £180 When the fitter came he fired a box outside so my Electrition s time I payed for was waisted, Also this made the installation wait from first contact last weeks Not happy”

Helpful Report

Posted 6 years ago

“Engineer who finally installed charging station was excellent but admin and communications leading up to installation were confused, misleading and shambolic”

Helpful Report

Posted 6 years ago

“Electrician left rubbish and brick dust all Over my property. Complaint rasied with no real response, just advised it will be passed to lead electrician”

Helpful Report

Posted 6 years ago

“constantly asked for information we had already submitted. Was not clear on installation times and we felt we were lied to on several occasions regarding installation times. electrictian who installed 'blew' the house and i was without electric for several hours. not a good experience. Charger is working fine and tidy installation eventually so the job was carried out satisfactorily eventually”

Helpful Report

Posted 6 years ago

“The first appointment was cancelled after it was booked a number of weeks previously.”

Helpful Report

Posted 6 years ago

“Laborious process, forms had to be completed multiple times etc.”

Helpful Report

Posted 6 years ago

Sorry to hear this. As the charge points are grant funded by the Government, they do require some paperwork from customers. We appreciate this can be time consuming so apologies for any inconvenience caused.

Posted 6 years ago

“Poor coordination and communication.”

Helpful Report

Posted 6 years ago

Hi Eric, We'd really like to know more about this. Could you please let us know some more information by emailing feedback@chargemasterplc.com? Thank you.

Posted 6 years ago

“Charge point installed fine and works perfectly but I have not had an invoice to show the full cost of the work and have not had any information sent through about how to access the online portal to view how much electricity the charging point has used despite contacting through the website.”

Helpful Report

Posted 6 years ago

Hi Luke, Thank you for your review. We will be in touch with you imminently with the details you've requested. Thank you

Posted 6 years ago

“The fitter left the rubbish from the installation outside my house”

Helpful Report

(Dan G.) - Posted 6 years ago

Hi Andrew, We're really sorry to hear about this. We will look into this and be in touch with you.

Posted 6 years ago

“Communication is really poor, the attitude of the staff really wasn’t good, sold me a product they did not have to sell me! Then to tell me that they actually sent mine to someone else - Sent a red email demanding payment when they hadn’t actual asked for it to start with - Changed the dates due to poor delivery service! They also had a second delivery delivered to my home for their engineers other jobs! The whole experience is really poor! They told me that they have the whole contract for BMW, after checking with the dealer this is apparently not true! The only positive was the installer - really good job...”

Helpful Report

(Scott R.) - Posted 6 years ago

“Life is to short . Now it is fixed but we don’t have any idea how much it is costing us to charge it ?”

Helpful Report

(Nathan. B) - Posted 6 years ago

Hi there, Could you please send us some more information regarding your review? As the charge point is connected to your standard electricity supply, it will be added to your bill as standard.

Posted 6 years ago

“I called and have sent a message Faye Best. The chargers supplied have a blue cable. I specifically wanted a black cable with Black & White charger plug. I feel the way we were updated about this change in the product seemed very underhand. (in very small print in a last minute confirmation e-mail)”

Helpful Report

(Carl L.) - Posted 6 years ago

“Installer engineer did a good job on the day, admin office not so hot, different person every time in contact delays with paperwork and overly keen on prompt payment in my view”

Helpful Report

(Mike K) - Posted 6 years ago

“Issue raised by engineer on how to run cable. Suggest he flowed same route as current Jacuzzi cable but use wider trunking. Route is fine and I did say that I was not worried about corner coving being cut out and left. However, trunking hasn't been mitred in and end have been filled with white mastic. Outside not the neatest but will live with it”

Helpful Report

(Paul W.) - Posted 6 years ago

“1. We sent pictures of the fusebox and arranged a fitting date 2 weeks later. On the day of the fitting you rang to say that you had looked at the picture and the fusebox needed extra work and so the charger couldn't be fitted. We had both arranged to be off work that day! Why didn't you look at the picture 2 weeks earlier?? 2. You asked us to contact the electrical supplier to do the fusebox work. It took 10 days to get through and they then said any electrician could do it.We then needed to find an electrician available to do the work. 3. Our electrician said that what you had recommended was wrong and spoke to your electrician and agreed a different alteration. 4. After almost 2 months the charge point was finally fitted - your electrician was fine. In the meantime we were being pressurised by the car showroom to take delivery of the car. Your office is completely disorganised and its a wonder anyone gets their charge point fitted.”

Helpful Report

(Allan N) - Posted 6 years ago

“It took over 3 weeks for them to change contact me to arrange an appointment”

Helpful Report

(Fiaz A.) - Posted 6 years ago

“Far too bureaucratic a process. It should not take dozens of emails and several calls to set up installation. Surely it would be better for someone to be sent to the property to assess and advise instead of the ridiculous number of emails that went back and forth.”

Helpful Report

(James W) - Posted 6 years ago

“The cable wasn't fixed and the engineer had to return almost as soon as he left , I also felt that the job was competed in 40min and the engineer sat around for 3 hours just to make the time up.”

Helpful Report

(John L.) - Posted 6 years ago

“People in office don't no what the other is doing”

Helpful Report

(Glen N.) - Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews