bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“Good service for current issue. I am trying to get another device for my home in East Anglia. You have proved utterly useless. I am tempted to go to one of your competitors.”

Helpful Report

Posted 4 years ago

“Excellent installation, works very well.”

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Posted 4 years ago

“Communication from the team was terrible, confusing, incompetent and unprofessional. Terrible process, multiple emails, calls it is like everyone I spoke to had just started and were completing process for the first time. Avoid!”

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Posted 4 years ago

“Excellent on time service. Charming engineer - and the damn thing works! The main thing”

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Posted 4 years ago

“Good service. Fitted on schedule. Working fine.”

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Posted 4 years ago

“1. An extra charge suddenly appeared at the moment of payment, in a manner which I regard as deliberately dishonest. 2. Communication very difficult throughout process. Most of my requests were just ignored. 3. Questions to 'heretohelp@' go unanswered. 4. Waited 4 weeks for an Electrical installation certificate to be issued, and I still have no explanation of why that happened.”

Helpful Report

Posted 4 years ago

Many thanks for taking the time to write this review. I am really sorry to read that you have had a such a poor experience. I will ensure that we call you tomorrow to talk through any extra charges that were applied alongside your other concerns. Andrew S

Posted 4 years ago

“Actual installation of the charger was good but communications from the office were poor and suffered from "automation" errors. It was frequently difficult to contact the person responsible for my installation.”

Helpful Report

Posted 4 years ago

“If you simply want to plug your car in and have it charge then it might work for you. If you want to use ANY of the so-call smart features like schedules that match your electricity tarrif e.g. charge overnight then you will rapidly find that the software is really really bad. Take a look at the reviews.of their 'smartcharge' app on the app stored. NOTHING WORKS, and I mean NOTHING. You might wake up to find that it couldn't be bothered to charge the car, and if you eventually manage to get a schedule to work dont even think of trying to use the 'feature' to 'charge now'.... it literally ignores you. If you call support they will take you through debugging procedures which ALWAYS involves you rebooting the unit with either a short beboot or a long reboot (leave it off for >30mins) and the support staff act as if the unit will work even though it is clear from spending a moment on the internet that EVERYONE has the same trouble because the software and communication of the unit is completely unfit for purpose. Do yourself a favour and buy another brand, that way you have a chance to get one that works.”

Helpful Report

Posted 4 years ago

“The app and website that accompany the product are an embarassment. The website is dysfunctional, the app simply doesn't even work, and the server systems behind the whole operation seem poorly conceived - the data given by the above - when they can be made to work - is spotty.”

Helpful Report

Posted 4 years ago

“The electrician who installed the charger was very professional, briefed me on what he was going to do and tidied up afterwards. He also gave me a briefing on how to use the charger. I charged the car for the first time last night and it worked as he advised me. The customer service is also excellent and I am very happy with the service to date”

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Posted 4 years ago

“I love my BP Chargemaster box and the guy that fitted it was very helpful at explaining everything.”

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Posted 4 years ago

“Smart tidy installation by a smarty tidy engineer”

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Posted 4 years ago

“Very professional job”

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Posted 4 years ago

“From start to finish very efficient and professional, excellent job.”

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Posted 4 years ago

“1st conversations regarding the unit etc went well, though I was charged more than originaly quoted, I dont understand just because it was a lease car, why I had to pay more for the charger. No problem with Installation and engineer was pleasant. Then it all went down hill. My charger does not log my charges and I cant schedule anything. I have rung the customer service number 3 times and still waiting for the Tech team to get back to me. The instruction manual is poor and does not tell you the correct info regarding the website you need to use. I would not recommend this company, purely on their customer service”

Helpful Report

Posted 4 years ago

Many thanks for taking the time to write this review. I am really sorry to read about your poor experience. I will ensure that we call you tomorrow to discuss why any additional charges were applied and review your other concerns. Andrew S

Posted 4 years ago

“Very efficient communication. We faced a problem after initial installation and it was remedied very quickly. Good service by phone and e mail.”

Helpful Report

Posted 4 years ago

“The charger was fitted and repeatedly cut out having to reset. A phone call to report the fault took many minutes to be answered and took 12 minutes in total. (There should be no phone charge call the centre.) The telephone report was followed by an email received to say an engineer would visit. The appointment was 10 days after the fault was reported. The engineer fitted an earth rod 13.8.20 and charger is now working correctly. The service & work by Joe the engineer was very good. was very good”

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Posted 4 years ago

“There was some delay in installing the Chargemaster, but this was largely caused by the Pandemic. On the day the installer was on time and very efficient and explained everything clearly.”

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Posted 4 years ago

“Neat unit, installed simply and easily. It is an absolute doddle to use..plug in, switch on and wait for the car to charge. It has been utterly reliable. A great little device!”

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Posted 4 years ago

“The installation was fine and the unit works so far. The charhemaster app is not very accurate though on the history. Two instances now I have charged all night and all it shows is a few minutes and less than a £1 charged. Needs sorting as I need the history to work out my expenses for work/taxman.”

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Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews