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bp pulse Reviews

3.9 Rating 4,413 Reviews
71 %
of reviewers recommend bp pulse
3.9
Based on 4,413 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
3.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read bp pulse Reviews

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022
Anonymous
bp pulse 4 star review on 29th June 2021
Shaun Gent
bp pulse 5 star review on 25th June 2021
HANI QAQA
bp pulse 5 star review on 23rd June 2021
Anthony Whitney
bp pulse 1 star review on 16th June 2021
Gill
bp pulse 5 star review on 11th June 2021
Anonymous
bp pulse 4 star review on 3rd June 2021
Anonymous
39
Anonymous
Anonymous  // 01/01/2019
Simply a dreadful company to deal with. Wholly incompetent. Still awaiting charger installation 6 weeks after promised delivery date. Steer well clear. They will drive you mad with incomprehensible automated messages. They never do what they promise and will take your money for all work in advance.
Helpful Report
Posted 3 years ago
Unfortunately the fitting of my Homecharger took way too long in my opinion. The car was ordered back in early February and the charger was fitted in mid May, and I realise this isn't wholly the fault of BP, however BP were advised early April and the Survey (done by Carer) was extremely long winded. However, the contractor used for fitting the chargers was extremely helpful pleasant.
Helpful Report
Posted 3 years ago
The time between filling out my (first) application request to the unit being installed was superb. However, I kept receiving emails and text messages asking me to compete the form right upto and even after the unit was installed. Emailed the address given to ask why I was still receiving these messages and had I done something wrong but never heard back.
Helpful Report
Posted 3 years ago
All carried out fairly quickly after the isolation switch was installed. Unfortunately our meter box was too full to install the trip switch in there too so have to put up with the extra box on the wall. Overall very happy with speed and engineers who were both very polite and tidy.
Helpful Report
Posted 3 years ago
I can't wait to leave a proper review when the charger is installed, at this stage it could be the worst, slowest experience I've ever had, apart from of course when they wanted me to spend extra money on an electrician to fit a new isolator switch. That payment was processed very quickly, unlike the rest of the tasks. Emails and emails sent, no reply cut off calls and put on hold for hrs. NOT IMPRESSED, go to another company to get your WallBox or Pod point would be a better bet!!
Helpful Report
Posted 3 years ago
great company - Billy Knightley was absolutely amazing, managed to get the application to good to go
Helpful Report
Posted 3 years ago
fantastic service, ordered online, bppulse called 2 days later, unit fitted 5 days later. fitting went great. brill.
Helpful Report
Posted 3 years ago
Four months after application still no installation. Hopeless service and communication. Now told wait another three weeks.
Helpful Report
Posted 3 years ago
Like others the installation process was a nightmare, but we got through that, and all was ok until February 2021. Charger would not charge so contacted them 10 days later engineer phoned we got it working with me doing all the work. Then April 2021 it now has a mind of its own charges when it wants for ignoring any schedules that have been input. Followed the instructional booklet on re-setting still nothing. So, like others I have started the communication journey. A lengthy list of emails sent not one response to any of them. The latest email sent this morning I have stated if no response is received, I am going further I have decided to go to Watch Dog to see if it gets a response. Let's not beat around the bush here BP have received a Government Grant to fit these to enable the use of electric cars yep fitted but not working. Should have fitted a Cardboard Box to the wall it's as good as the Pulse Unit. The customer Service Score on this site is way off the mark 4.05 out of 5 really with all these One Star Scores
Helpful Report
Posted 3 years ago
Terrible process. I felt like I needed to be a qualified electrician to understand the initial process. Then my application was duplicated for no apparent reason which complicated everything. Then I thought everything was done and was waiting for an instillation date, phoned up to chase and was told I needed to do something else which no one had told me about. Then they told me I had to wait ANOTHER two weeks to even be called to get a fitting date. Please please BP Pulse, sort out you processes and your service
Helpful Report
Posted 3 years ago
Great communication, on time, no mess, great job
Helpful Report
Posted 3 years ago
The charge point number 24341 is not accepting either RFID cards or debit cards. I had to be rescued because the point at Lauder, (Number 51254) was not working and the one at Carfraemill was not accepting cards and the staff who answered the telephone were doing their best to help these staff are not receiving the back up they require to keep the charging network in useful and working order!!!!!!!!!!!!!!!!!!!!!!!!!! In addition I have waited so far sixteen minutes for my call to be not answered
Helpful Report
Posted 3 years ago
What is interesting is that the average rating is 4.11 but if you look at reviews for the last few weeks they are mainly one star. Let me add my one star (because i can give no less). Another mercedes 'free wall box' offer, captive audience. Took 10 weeks and was completed 6 weeks after the car arrived After all the forms and photos they sent a surveyor who just wanted to tell me it couldn't be done because of where the fusebox was. His suggested route before washing his hands of it was to take up all the carpets, floorboards and bathroom tiling upstairs. But even that i would need to sort as to protect their engineers they can't work at heights over 2m. So i found a local electrician, and a much more sensible route so £870 later there was a 32amp cable right where the box goes. I did very nearly give up even on the "free" box and head to plugitin.com. If you have a choice you know what not to do. Trustpilot reviews are even more shocking but I concur. I now need to share my thoughts with Mercedes re their choice of partner.
Helpful Report
Posted 3 years ago
Installation very efficiently provided by Andrew. Haven't taken delivery of the car yet so cannot comment further....
Helpful Report
Posted 3 years ago
You ask for response but do not pick up the phone I try via the web page and cannot get a renewed password I asked for an installation certificate which should have been provided at or soon after install I have emailed to ask for this but still no response Poor response all around
Helpful Report
Posted 3 years ago
You do not answer the phone. We had a problem with a charging unit and the phone went unanswered in 7 calls. 2 mobiles on site and 1 at another location some 5 minutes later but the distant call was answered first. Today you took 23 minutes to answer. You clearly have a serious problem.
Helpful Report
Posted 3 years ago
So far it has a been a very poor experience. To start with, on the survey to start the application my car wasn't listed. Send many emails and got no response. Eventually found a phone number, called them and half way through the call they hung up on me. I called back and they said I could do it all by email. Sent them all my photos and completed form. 2 weeks later they send an emailing advising I had cancelled my application. I emailed them several times again advising I didn't cancel. They eventually respond (up until this point it had been 1 month since I started the application process). They got back to me apologising and said it was their error and that they would have someone call me regarding installation. It has been another month, several emails and no response from them. Diabolical customer service. The only reason I am persevering is because it was to be supplied FOC with my car purchase. If you are buying a home charger yourself then stay well clear of this company.
Helpful Report
Posted 3 years ago
Use any body but these clowns. Terrible communication takes them months to reply and if they ask for information and you give it to them in minutes you still wait months for the next thing they want. Customer service is terrible, they hang up on you and generally an extremely poorly run company. If you want a charger in a year or 2 then order now and you might get lucky. Do not use them
Helpful Report
Posted 3 years ago
Been waiting on a response from them for a month now and they don’t respond to emails. Have given them until Friday then I’ll go elsewhere. Very poor!!
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Posted 3 years ago
Never ever use this company they are totally useless
Helpful Report
Posted 3 years ago
bp pulse is rated 3.9 based on 4,413 reviews