bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The time between filling out my (first) application request to the unit being installed was superb. However, I kept receiving emails and text messages asking me to compete the form right upto and even after the unit was installed. Emailed the address given to ask why I was still receiving these messages and had I done something wrong but never heard back.”

Helpful Report

Posted 3 years ago

“All carried out fairly quickly after the isolation switch was installed. Unfortunately our meter box was too full to install the trip switch in there too so have to put up with the extra box on the wall. Overall very happy with speed and engineers who were both very polite and tidy.”

Helpful Report

Posted 3 years ago

“I can't wait to leave a proper review when the charger is installed, at this stage it could be the worst, slowest experience I've ever had, apart from of course when they wanted me to spend extra money on an electrician to fit a new isolator switch. That payment was processed very quickly, unlike the rest of the tasks. Emails and emails sent, no reply cut off calls and put on hold for hrs. NOT IMPRESSED, go to another company to get your WallBox or Pod point would be a better bet!!”

Helpful Report

Posted 3 years ago

“great company - Billy Knightley was absolutely amazing, managed to get the application to good to go”

Helpful Report

Posted 3 years ago

“fantastic service, ordered online, bppulse called 2 days later, unit fitted 5 days later. fitting went great. brill.”

Helpful Report

Posted 3 years ago

“Four months after application still no installation. Hopeless service and communication. Now told wait another three weeks.”

Helpful Report

Posted 3 years ago

“Like others the installation process was a nightmare, but we got through that, and all was ok until February 2021. Charger would not charge so contacted them 10 days later engineer phoned we got it working with me doing all the work. Then April 2021 it now has a mind of its own charges when it wants for ignoring any schedules that have been input. Followed the instructional booklet on re-setting still nothing. So, like others I have started the communication journey. A lengthy list of emails sent not one response to any of them. The latest email sent this morning I have stated if no response is received, I am going further I have decided to go to Watch Dog to see if it gets a response. Let's not beat around the bush here BP have received a Government Grant to fit these to enable the use of electric cars yep fitted but not working. Should have fitted a Cardboard Box to the wall it's as good as the Pulse Unit. The customer Service Score on this site is way off the mark 4.05 out of 5 really with all these One Star Scores”

Helpful Report

Posted 3 years ago

“Terrible process. I felt like I needed to be a qualified electrician to understand the initial process. Then my application was duplicated for no apparent reason which complicated everything. Then I thought everything was done and was waiting for an instillation date, phoned up to chase and was told I needed to do something else which no one had told me about. Then they told me I had to wait ANOTHER two weeks to even be called to get a fitting date. Please please BP Pulse, sort out you processes and your service”

Helpful Report

Posted 3 years ago

“Great communication, on time, no mess, great job”

Helpful Report

Posted 3 years ago

“The charge point number 24341 is not accepting either RFID cards or debit cards. I had to be rescued because the point at Lauder, (Number 51254) was not working and the one at Carfraemill was not accepting cards and the staff who answered the telephone were doing their best to help these staff are not receiving the back up they require to keep the charging network in useful and working order!!!!!!!!!!!!!!!!!!!!!!!!!! In addition I have waited so far sixteen minutes for my call to be not answered”

Helpful Report

Posted 3 years ago

“What is interesting is that the average rating is 4.11 but if you look at reviews for the last few weeks they are mainly one star. Let me add my one star (because i can give no less). Another mercedes 'free wall box' offer, captive audience. Took 10 weeks and was completed 6 weeks after the car arrived After all the forms and photos they sent a surveyor who just wanted to tell me it couldn't be done because of where the fusebox was. His suggested route before washing his hands of it was to take up all the carpets, floorboards and bathroom tiling upstairs. But even that i would need to sort as to protect their engineers they can't work at heights over 2m. So i found a local electrician, and a much more sensible route so £870 later there was a 32amp cable right where the box goes. I did very nearly give up even on the "free" box and head to plugitin.com. If you have a choice you know what not to do. Trustpilot reviews are even more shocking but I concur. I now need to share my thoughts with Mercedes re their choice of partner.”

Helpful Report

Posted 3 years ago

“Installation very efficiently provided by Andrew. Haven't taken delivery of the car yet so cannot comment further....”

Helpful Report

Posted 3 years ago

“You ask for response but do not pick up the phone I try via the web page and cannot get a renewed password I asked for an installation certificate which should have been provided at or soon after install I have emailed to ask for this but still no response Poor response all around”

Helpful Report

Posted 3 years ago

“You do not answer the phone. We had a problem with a charging unit and the phone went unanswered in 7 calls. 2 mobiles on site and 1 at another location some 5 minutes later but the distant call was answered first. Today you took 23 minutes to answer. You clearly have a serious problem.”

Helpful Report

Posted 3 years ago

“So far it has a been a very poor experience. To start with, on the survey to start the application my car wasn't listed. Send many emails and got no response. Eventually found a phone number, called them and half way through the call they hung up on me. I called back and they said I could do it all by email. Sent them all my photos and completed form. 2 weeks later they send an emailing advising I had cancelled my application. I emailed them several times again advising I didn't cancel. They eventually respond (up until this point it had been 1 month since I started the application process). They got back to me apologising and said it was their error and that they would have someone call me regarding installation. It has been another month, several emails and no response from them. Diabolical customer service. The only reason I am persevering is because it was to be supplied FOC with my car purchase. If you are buying a home charger yourself then stay well clear of this company.”

Helpful Report

Posted 3 years ago

“Use any body but these clowns. Terrible communication takes them months to reply and if they ask for information and you give it to them in minutes you still wait months for the next thing they want. Customer service is terrible, they hang up on you and generally an extremely poorly run company. If you want a charger in a year or 2 then order now and you might get lucky. Do not use them”

Helpful Report

Posted 3 years ago

“Been waiting on a response from them for a month now and they don’t respond to emails. Have given them until Friday then I’ll go elsewhere. Very poor!!”

Helpful Report

Posted 3 years ago

“Never ever use this company they are totally useless”

Helpful Report

Posted 3 years ago

“Mobility customer had problems right from the start as lots of questions about electrical system and wanted photographs done this still getting emails they want more information contacted mobility very kindly arranged for surveyor to come out surveyor turned up completely surveyed the jobSaid no problems he would send all the information back and we would receive a date for the installation within two weeks keep getting emails from BP asking for photographs and information on the electrical system numerous times phone them and informed them they had sent their own surveyor out and should’ve had the report still continue to Receive emails asking for information and electrical system eventually after a long time that sorted installation by the engineer was no problem but I’ve never been able to do a time charge in charge manually but time charge just won’t work I’ve spoken to BP and spent approximately 10 hours of my time on the phone keep getting promises somebody will be back in touch within 48 hours and also I have been promised it will go to the tech team and I will receive phone call or email within seven working days these promises have come and gone no emails not one no calls not one customer service is absolutely zero promise you the Earth give you nothing yet waiting on more communication this coming Monday won’t hold my breath to receive phone calls absolutely awful customer service from start And still haven’t resolved the problem”

Helpful Report

Posted 3 years ago

“The application process involving so many emails. Phone calls that are constant and the entire process is broken. The actual install was great and the engineer great. But you need months , lots of emails and about 20 phone calls to get one!”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews