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bp pulse Reviews

3.9 Rating 4,413 Reviews
71 %
of reviewers recommend bp pulse
3.9
Based on 4,413 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
3.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read bp pulse Reviews

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022
Anonymous
bp pulse 4 star review on 29th June 2021
Shaun Gent
bp pulse 5 star review on 25th June 2021
HANI QAQA
bp pulse 5 star review on 23rd June 2021
Anthony Whitney
bp pulse 1 star review on 16th June 2021
Gill
bp pulse 5 star review on 11th June 2021
Anonymous
bp pulse 4 star review on 3rd June 2021
Anonymous
39
Anonymous
Anonymous  // 01/01/2019
Good Customer Service-personnel were patient! Swift, competent electrician-kit fitted and formal hand over within timescale.
Helpful Report
Posted 6 years ago
The firm were very slow to survey my connection and caused severe delay. However when the work was carried out it was efficient and done well. I needed more information more quickly about what I was required to provide such as a trench, an isolation switch etc which had to be organised and commissioned through my energy provider and builder.
Helpful Report
Posted 6 years ago
Good work, wasn't the easiest of jobs man thing that stopped it being 5/5 was that the spark through his waste in the trench.
Helpful Report
Posted 6 years ago
Did a great job, from first contact to the engineers installing the unit the whole experience has been great
Helpful Report
Posted 6 years ago
Belinda Sheringham is fab. Installation team wonderful.
Helpful Report
Posted 6 years ago
Felt like I had to do a lot of chasing initially to keep the momentum going getting all the paperwork in order. The installation went well and was completed in a couple of hours. Overall a good service provided.
Helpful Report
Posted 6 years ago
Fitter was excellent 10/10 The service on the phone needs to improve
Helpful Report
Posted 6 years ago
The planning process is a little over complicated. The technical installation great but it would help if we were told then if the new charger could be used at max power or reduced strength.
Helpful Report
Posted 6 years ago
Thom was excellent and let my home and front garden clean and tidy He explained what he was doing as he went along which was very helpful
Helpful Report
Posted 6 years ago
Very neat and tidy job! Very accommodating in arranging the installation date.
Helpful Report
Posted 6 years ago
Chargemaster did a great job in the end - the man who did the installation was friendly and thorough. He also paid attention to exactly how we wanted the position of the cable and charging point. I found conversations with Chargemaster prior to installation a little frustrating, I got the feeling they assumed I was a sandwich short of a picnic when they started explaining the difference between a tethered and socketed installation several times, each time slightly louder and slower. I was simply stating I didn’t know what cable the car came with and therefore couldnt yet make a decision. Then they gave conflicting advice about if I needed a mains isolation switch or not and this, in combination with my energy supplier being painful in completing their part meant the process took several months. To be fair that’s not Chargemaster’s fault but it would help to be aware of the likely requirement from the off instead of booking an appointment and expecting all to be fine.
Helpful Report
Posted 6 years ago
Really made it a breeze - I took some photos on my mobile phone to show electrical set-up and driveway at my home and sent it with some details of my car. A provisional date was then set up for installation. Once the details I sent were approved, an earlier installation date was given. The Chargemaster guy arrived on time and after a few hours, the job was done. The installation is subsidised by the government so it's a real incentive to go electric.
Helpful Report
Posted 6 years ago
Bought date ahead as requested Fittted efficiently and fully demonstrated Very helpful and friendly installer
Helpful Report
Posted 6 years ago
I bought an ex demo EV from my local dealer so had to sort out the Chargemaster appointment myself. The first contact with Chargemaster was very poor with a lack of information. I had to keep phoning to try and find out what was happening. Promises of returned calls were ignored- out of half a dozen phone calls and 2 or 3 emails only one call was returned. However once I got past the initial stages and was contacted by the installation dept, everything ran smoothly. Information was accurate and prompt. Excellent service and communication from the engineer, Scott, who arrived on time on the day and quickly sorted the installation in about 2 hours.
Helpful Report
Posted 6 years ago
Punctual and quick
Helpful Report
Posted 6 years ago
Chargemaster gave me a date for installing the charger very early on in the process. They stuck to the date. The installation was carried out well. The charger is working well. It looks very neat and tidy.
Helpful Report
Posted 6 years ago
Very helpful
Helpful Report
Posted 6 years ago
Would give 0 stars but its not an option. This company is quick to call you in the first instance but that is all it is quick at. Began the process to have a charge point installed on 3rd November. Its is now the 6th December and I have only just (after numerous calls and emails) got an installation date on the 10th of January!!!!! (2 and a bit months to basically get a plug socket fitted!!!!!!) The customer service of this company is just awful. After all this wasted time I am now left with a electric car that I cant charge!! Stay well clear of chargemaster.
Helpful Report
Posted 6 years ago
Good because the installer was excellent and put his skills to good use. I put adequate because I was instructed to get a double isolator switch which cost me £65 and was not used. I also took photos where I would like the charger installed but on arrival told not possible due to the cladding. Thankfully, installer was able to place on garage wall. Surely a home visit would have prevented this costly hassle?
Helpful Report
Posted 6 years ago
The Engineer Glen was very courtious and professional. A+
Helpful Report
Posted 6 years ago
bp pulse is rated 3.9 based on 4,413 reviews