bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“EV Charger was replaced after a few weeks. This followed weeks of attempting to get a response from BP. Again, charger stopped working and again, despite promise to respond within 48 hours, no response a week later. I should add that after the long delay first time, I pretended to enquire re purchasing a charger - lo and behold, a reply within 48 hours..!”

Helpful Report

Posted 3 years ago

“BP Pulse/Chargemaster neglected to inform us that the charger they fitted was specific to a single vehicle model (Renault Zoe) and despite having a type 2 connector can't charge another vehicle so when you plug a different car in, it errors. This seems strange as you can charge the Zoe on any public charger. But wait, that's not an issue because for the fantastic price of £539 I can get a replacement that does work. Given other manufacturers are able to overcome this it seems that the chargemaster units are not fit for purpose. Ignoring the fact as it was sold as working for multiple vehicles, the response I got from them took over a week (not the 48 hours as suggested) and I still can't charge my car. My advice. Buy a PodPoint.”

Helpful Report

Posted 3 years ago

“I have not actually had this charger installed because I read all of these reviews. I just wanted to thank everyone for taking the time to make the reviews and saving others - like myself - the inconvenience and frustrations that many of you have experienced! I hope all your issues get sorted.”

Helpful Report

Posted 3 years ago

“No matter how hard i try my email address is now linked to several bp accounts and they are not fixing this”

Helpful Report

Posted 3 years ago

“The scheduling feature on the app doesn’t work so I can’t make use of my variable energy tariff.”

Helpful Report

Posted 3 years ago

“The charging network in Milton Keynes needs fixing. Since BP Pulse issued new RF id cards, the majority of of the points respond "invalid card". Shame, as the MK council has committed a significant number of its central parking spaces for charge points. As Polar plus Chargemaster, all worked well. Under BP Pulse NOT.”

Helpful Report

Posted 3 years ago

“Shambolic customer service repeated requests for more information pictures etc etc pre installation and still no idea when we might get the charger installed - I am doing this for an oap who would not have coped with this .... how do they get away with it and why are mini using such a poor company. I wish we had chosen someone else. Dreadful avoid if you can.”

Helpful Report

Posted 3 years ago

“Meant to have a charger installed by today for my new car. After several phone calls and emails they’ve still not called me back I keep getting told it’ll be installed soon but it’s still not happened and no one bothers to respond and actually give me an explanation of why it’s taken so long. They’ve known since June about my car coming and they emailed saying it would be done within 10 days at the start of August but still nothing, I don’t like close to any public electric charging points which again I’ve explained but they don’t care. Terrible customer service avoid at all costs”

Helpful Report

Posted 3 years ago

“Following a total lack of response for installation updates, my charger was eventually installed. The electrician was competent, but bodged the cabling so preventing me from upgrading to a smart meter, as there is no room to fit one. He also fitted a charger of a different serial number to my online account, so I am getting someone else's readings. BP are no help whatsoever in resolving this.”

Helpful Report

Posted 3 years ago

“Your company appears to have communication issues. Had same problems as a lot of these reviews. Final got an appointment for installation engineer ??? Arrived asplanned took 1.5 hrs to decide 5 routes .needed to confirm with the boss what he should do .no 40a mcb on board .told me to get one via ebay and when it arrives phone for engineer to fit .cost £50 arrived Sat. Total 10+hrs for incomplete job. Still no charger totally inept service”

Helpful Report

Posted 3 years ago

“I have my electric car (through Motability) now for two weeks and still no charger installed. Communication with this company has been horrendous. I made a complaint and it hasnt even been acknowledged! Looks like I will have to return car as I just cant cope with all this stress 😤”

Helpful Report

Posted 3 years ago

“Mohammed Sabbir was outstanding. He helped with my consumption survey, got UK Power Networks on the case to upgrade my incoming fuse and was so patient with me. He kept me updated in a process which took some time (nothing to do with bp pulse) and proactively checked in with me.”

Helpful Report

Posted 3 years ago

“Nobody answers phone, trying for weeks to find out when installation will occur.”

Helpful Report

Posted 3 years ago

“My home charger which is still under warranty with BP Pulse has not worked for around 5 weeks now. I speak to someone on the helpline every few days but they don't have the ability to schedule an appointment for someone to come and mend it - they just tell me someone from the engineering team will call me back but no one ever does. Their warranty is completely worthless if they just ignore repair requests. It is now at the point where I am considering paying a different company to replace the unit and suing BP Pulse for the cost of the new installation because I really don't know what other option I have.”

Helpful Report

Posted 3 years ago

“Still waiting to get installed. No idea when as nothing from team Terrible to see how bad a product can be from such a big UK brand as BP. Their main board should be ashamed.”

Helpful Report

Posted 3 years ago

“Do not buy this charger! I have a had an awful experience from start to finish-contradictory advice and repeated requests for the same information pre install and now a charger that is simply dumb rather than smart as it appears incapable of remaining connected to the network. As a result it is costing me an additional £600 per year to charge my EV. To top it all, customer service is non existent- I complained about this and received a stock reply two weeks later to reset the power. I complained again 3 weeks ago via a call followed by 3 email complaints (including a request for a refund so that I can buy a proper smart charger) and I am still awaiting a response to any of these service tickets. In short. BP pulse has really diminished a historic British brand throughout this sorry saga to date.”

Helpful Report

Posted 3 years ago

“I have been waiting over 2 months since made her purchase and still have no idea when it might happen. Difficult to contact to find out what is happening and do not return messages. When occasionally do there is no update. Suggest using a different supplier.”

Helpful Report

Posted 3 years ago

“Absolutely the worst customer service I have ever experienced. My charge point broke 4 months ago ans still no one has got back to me to come and fix it despite constant emails. It's been awful”

Helpful Report

Posted 3 years ago

“Dealing with western power , no charge master and their subcontractor. Got it installed, picked up car on Wednesday snd tried to charge over using the schedule on app. At 0030 using cheap electric. It didn’t work. Phoned on Friday , got sent an email of what to do. Told it would be sorted in 2 days. Kit wasn’t sorted so on Sunday I again followed instructions in email and on Tuesday still not working. Phoned again. Told it will be classed as urgent as I can’t charge my car. Still waiting on a call or email, Faulty unit I think as at VW garage snd Tesco it charges ok.”

Helpful Report

Posted 3 years ago

“what a let down bp pulse, purchased a new nissan leaf 3 weeks ago, and tried using our local charge points in local council outside parking bay only quarter of a mile from home, to our dismay then find out that i need a key fob or a swipe card to use it, so i applied on the app but still have not received either, i messaged bp to ask what the delay was and received an email an apology stating my debit account is live and ready to use and they would investigate to why i have not received the key fob, i am still waiting for my key, i phoned customer services which took 45 minutes explained and given a customer complaints reference number and asked to phone back in a week if i still have not received it, i wont hold my breath bp. shocking.”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews