bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“All fitted without any fuss. Haven’t used it yet but I’m sure it will be fine”

Helpful Report

Posted 3 years ago

“Installers who were sub-contracted by BP pulse were professional and provided good workmanship. The 2 month process to get the installation booked (which could really have taken 2 weeks, if it were not for slow responses and repeated requests for information I had already provided) was fragmented and frustrating. They are clearly struggling to meet demand - either through high demand or improper resourcing.”

Helpful Report

Posted 3 years ago

“The BP Pulse charging system came included in my purchase of my Smart car, whether that had something to do with the absolutely disgusting poor level of service I received from BP Pulse I dont know, All I know is out of choice I would never use them again, it took over 2 months to get my charger fitted with no responses to emails and taking so much time to come back to me, honestly one of the worst companies I have ever had to deal with, steer clear!!!!”

Helpful Report

Posted 3 years ago

“Very courteous and professional fitter who did a great job. Otherwise, where do I start? 1. The website to order your installation looks like a neat solution but takes so long to upload photos that it kept timing out. 2. I was given 5 different installation dates in successive emails. 3. The engineer actually turned on the one date I couldn’t do despite mails and calls over 3 weeks to which I got no or little response 4. The app is really poor, needing a password every go and often getting the charging status wrong. My sister paid £100 less for a flawless PodPoint Installation.”

Helpful Report

Posted 3 years ago

“Fitted last week fitter was very professional and polite was installed in 3 hrs . Looks nice on our wall . Would recommend Bp Chargemaster to anyone getting a ev car .”

Helpful Report

Posted 3 years ago

“Firstly the good news. The home charger electrician and support desk staff were great but everything else is just a disaster. BP Pulse is clearly struggling. Emails lost, long delays to hear back from them, a useless App which is a complete mess 45 minutes waiting time to get through to the support line, etc etc. My lease car meant I had to use them but if you have an option go elsewhere.”

Helpful Report

Posted 3 years ago

“I am a veteran EV / PHEV owner and whilst had no issues with BP Chargmaster in ordering, having it installed or getting the app up & running. I was upgrading my old faithful Podpoint 7KW non tethered charger that had given up the ghost connecting to the App. The New Chargemaster unit However came free with my new Mercedes GLE350DE (had to pay £350 as you can't claim more than one grant) and I wanted tethered because it handily came with a 32amp cable which is crucial to achieve a full 7kw charge. So far so good and as a passive charger it works perfectly that would get it a full 5 star rating. Where it all goes horribly wrong is when you want to control the timer using the Smartcharge App to a) take advantage of off peak electricity or b) charge only to 80-90% to protect the battery if the car is not being driven the next day. As my friend Nik Hamilton discovered its near as useless resulting in either no charge or a full charge when yo don't want it. The issue appears to originate in the way the charger communicates with the app. It has a built in sim which communicates with BP rather than simply using a WiFi connection which would placecthe app & charger on the same network. The app communicates with BP and back to the charger via the sim & vice versatile. Despite my vast experience its not resulted in success in over 6 months the app says the car is connected when it's not & vice versa ot advises that is charging when it's not & vice versa. The BP help line do try their best but you can tell they are completely brow beaten & as frustrated as I am. This is a terrible shame as the charger without the app works 100% everytime with a full 7kw charge given using the 32amp cable”

Helpful Report

Posted 3 years ago

“Communication poor. I had to make all the enquiries re progress of application. Since being fitted no correspondence received re bp pulse card. No registration accepted for Smartcharge App”

Helpful Report

Posted 3 years ago

“Absolute shower! No updates, installer turned up on the day... still no access to app or smart facilities”

Helpful Report

Posted 3 years ago

“done the application and filled in all forms online, then i had to keep chasing for updates. I was told 4 weeks after the application that i need to fill in some forms, which we on the original application, as i received copies from them by email. was told to fill them in again. still had to chase for updates and was told they would contact me regularly (didnt happen) i then got an email for the payment which was done withing 30 mins and received an email receipt for the payment. 4 days later i called again for an update and was advised they were waiting on a payment from me, i asked them to check and within minutes they said it had been received and will then get a call about installation. it took another week for the call which wasnt from BP but from the engineers fitting. They were very helpful and sorted a date and if they got a cancellation in my area they would try an bring the installation forward, next day she called and brought it forward 2 weeks, engineer came was a nice guy and done a good job, explained the system well. in the booklet it says i will receive an email with a link to set up the smartcharge app within 24 hours. the unit was fitted on 14th and still no link. i have emailed and no response. i have called and no one answering. The unit itself is working well, but as a company i wouldnt recommend BP as a supplier”

Helpful Report

Posted 3 years ago

“The actual installation was done very professionally, neat and tidy job and good handover from the installer. However, the actual application process via the app on my phone was truly excruciating. 6-7 times I tried, getting to 60-70% complete only for the app to freeze and be sent back to the start again. Sent in several emails and phone calls about how best to proceed, nada. So had to transfer everything to my laptop to complete the application. Seems to be working fine now.”

Helpful Report

Posted 3 years ago

“Although you installed promptly, the unit became unusable before I’d even picked up my ev, the over/ under voltage module started switching off/on repeatedly through the night making the contactor go off/on waking everyone up. I contacted your service dept that day(Saturday)with promises of a return call Monday morning,didn’t happen,a further call to service dept late Monday and another promised call backback the following morning,still no returned call,an email was sent of the your service dept that night but as of time of writing this review no contact from BP has been forthcoming😤. So,now I have my ev but I’m unable to charge it via the charge point you installed.”

Helpful Report

Posted 3 years ago

“The customer service was excellent from start to finish. All questions were answered promptly and by professionals. The actual installation was excellent and the charger was.fitted exactly how and where I wanted it.”

Helpful Report

Posted 3 years ago

“Had my charger put in last week, it works well and great that I can switch off the power to it when not in use. The service before wasn't the best. If they had told me that I was having an fuse box put in, I would've made room before.”

Helpful Report

Posted 3 years ago

“Not used the charger yet as I am still waiting for my car. But the fitter was very professional and completed the job within a couple hours. Neat and tidy job.”

Helpful Report

Posted 3 years ago

“It took to long to install but the technican was brilliant I bought the car in early December it was all done in April too long”

Helpful Report

Posted 3 years ago

“Appalling service, I applied for installation of a charging unit on the 18th March 2021. I received an acknowledgement email. I then received contact from BP on the 22nd March asking for more information about the fuse box, replied the same day. Next contact from them was the 1st April asking for a wider shot of the meter to check for an isolation switch, sent that the same day - being no electrician I'm not sure what they are looking for. Heard nothing but then received a message to pay, you would assume if receiving the message to pay we are good to install.....apparently not. I contacted them again on the 9th April for an update, told someone from the scheduling team would be in touch....again assumed that meant we were good and no electrical work was required. Chased AGAIN on the 16th April to be told that actually I do need some work doing before the installation can be arranged, but that someone would call me on Monday (19th). To my absolute surprise no-one called me back. Phoned them again, now apparently in a priority queue for a call back, won't hold my breath! Ordered this with more than a month to spare to my car due date, likelihood is I will have a car but no charging point. Then to add to the incompetence I receive an email and a text asking me to complete my application, followed by a 'sorry to see you go' email - I've not cancelled so have no idea what is happening, whether I will get a charging point installed or not. Who knows? And try to make a complaint, impossible! Please do not use this shower to arrange a charging point if you have options!”

Helpful Report

Posted 3 years ago

“It was a little slow to start off with sending all the information required, but once that was done the actual installation went like clockwork and it’s all working fine”

Helpful Report

Posted 3 years ago

“The installation was also required to attach an additional breaker box which looks ugly and isn't safe and not vandal proof so I am not quite happy about it.”

bp pulse 1 star review on 19th April 2021

Helpful Report

Posted 3 years ago

“Excellent job. Technician was very helpful and friendly”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews