bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow. Plus charger trips power whenever it's wet, reported in Feb, it's now almost may and still haven't got a confirmed date for an engineer to call, following this error. Engineer was meant to come in early march but the appointment was cancelled by yourselves the day before with a promise to rearrange, and I'm still waiting, you don't answer the phone, or reply to emails. Shocking customer service.”

Helpful Report

Posted 2 years ago

“Waiting over 2 months now for a home charge installation date. account manager does not call back when requested too after calling numerous times to chase my order and sending emails. Still waiting to date and been told it’s £150 cancellation charge if unhappy.”

Helpful Report

Posted 2 years ago

“Terrible customer service, my car is stuck , tried to call them over an hour and a half on hold and no one answered, messaged them on twitter’s and still no reply and my car is still stuck!”

Helpful Report

Posted 2 years ago

“BP Pulsr Home charger not working. Rang customer services who sent a document to reboot which i done twice and did not rectify the problem. I rang again and customer services asked me to complete a document with all the home charger information and advised someone would call within 48 hours to arrange an engineer appointment. No one called... Rang again today after the weekend to be told that it takes 10 working days for someone to call me back from the bookings department so not sure why I was advised by someone else above 48 hours and they had no idea how long I would have to wait for an appointment. Poor customer service - they are happy to get all the home charger installations booked in but if you have a problem once it's installed you will be waiting weeks to get it fixed!!”

Helpful Report

Posted 2 years ago

“Dreadful product which has never worked on a schedule to benefit from lower energy tariff. We have received appalling customer service from Bp Pulse. We have patiently been waiting for almost two months for a response and have been told three times our concerns have been escalated. Bp pluse customer service appears to be in cardiac arrest - dead poor all round. Not a recommend provider!”

Helpful Report

Posted 2 years ago

“Booked in before the 31st of March to make sure I was eligible for the £350 government insensitive, 6th of April comes and I get a call saying they are unable to fit my home charger as the tether could be a trip hazard! They canceled my order before I could even explain that I own the land they were talking about! Going to a Zappi charger now but without the £350 government cash back. Thanks BP, right when everyone is feeling the pinch a low blow has been delivered! Dont bother with these time wasters.”

Helpful Report

Posted 2 years ago

“Very slow in responding and giving excuses on 10 March 2022 " we are still waiting for feedback from the DNO (Distribution Network Operators; the company responsible for your incoming electricity supply to your meter) regarding approval of your application", yet approval was granted on 28 February. As a result missed the OZEV grant which expired on 31 March.”

Helpful Report

Posted 2 years ago

“Reported an issue with my charger that the app saying I'm not connected to the charger and not being able to get schedule to work on the 4/03/22 but I can see my costs for charging was told someone would contact regarding this heard nothing after a week so did a review and was told I was a priority week later phoned yet again as I had heard nothing I was then asked to give them 48 hrs to sort this out nothing happened yet again phoned yet again on the 22/03/22 and was told that 30 minutes before my phone call my case had been assigned I did get an email later that day it's now the 30/03/22 and I'm no further forward and no communication it makes me think that you are unable to resolve this issue or unwilling feel that it is time for you a full refund as this is not fit for purpose.”

Helpful Report

Posted 2 years ago

“Awful customer service. Charger already playing up four days after install.”

Helpful Report

Posted 2 years ago

“I have order a BP pulse home charger in November 2021 They came in 1st of March 2022 to install, however they did not have the unit in stock and told me i would be getting one in two weeks. now is the 29th of March and i have not received any message or contact about the unit and it still has not yet been installed. I do not recommend BP pulse at all. they are selling an item that they do not have in stock and they still do not know when they will have it”

Helpful Report

Posted 2 years ago

“I have made an application to install EV charger and it was rejected. Company is not willing to install the EV Charging Unit for thoese who live in terrace house. Shameful discrimination. Despite provided all safety requirements for pedestrian the company has rejected the application. Those who do not have private parking cannot have electric vehicles while Government is shouting for fully electrification on automobile. How that is possible if Companies like BPpulse is not willing to install EV charger to those who do not have private parking. Lancashire County Council has installed trunking for pedestrian safety see picture attached despite this bppulse is not willing to install ev charger.”

Helpful Report

Posted 2 years ago

“Ordered a charger beginning of Feb for an installation due to the EV grant ending. Would have been a straightforward install, even BP said that, with the first few communication emails with the account manager. I then had some confidence that the installation was going ahead, then while waiting for the 10 days someone would call for an install, no one did. I had said we needed it done as we were going away end of March, but with every phone call, BP said the account manager would call back. He never did. Email after email, we decided on a refund as this was clearly not going to happen before our holiday. They have confirmed by email they will refund, so just waiting. Customer service could be better by returning calls and being honest as to not being able to fulfill installs.”

Helpful Report

Posted 2 years ago

“Placed order for home car charger 5 months ago. 3 visits later and still no charger installed as the engineers who visited wouldn’t do anything other than run a cable, they wouldn’t lift a slab, or drill through a wall to enable the cable to be installed, this was post an initial survey they had carried out. On the final visit they had no chargers left, so left me a reel of cable to install myself and the charger would follow. The charger didn’t materialise, and as the grants were coming to an end, they were quick to offer a cancellation after my complaints. A poor service, that has left me out of pocket and still no home car charger installed. BP pulse have no resolution or any form of apology to offer. I certainly cannot recommend BP pulse.”

Helpful Report

Posted 2 years ago

“I have ordered the charger a month ago but no news so far. All my emails have been ignored. Now I am worried I will lose the government grant if the charger is not installed by 31.03.22.”

Helpful Report

Posted 2 years ago

“Still waiting for my home charge point at home bought the car in September it took them 6 months to come and do the wiring but no charger point they said they are waiting for them. So I'm now going into my 7 month of owning the car with no charging point at home. No update from BP pulse on this no email no phone calls. Non existent customer service. They asked for my V5 doc 3 times as they couldn't find it. Totally inept never again. I give the car back in 2.5 years I wonder be leasing electric ever again.”

Helpful Report

Posted 2 years ago

“I have credit on my account but app not working customer service terrible, email says you have to wait up to 4 days for a reply!!!”

Helpful Report

Posted 2 years ago

“Your pulse stations should have instruction and advice like dont tap on the card reader more than once and how to use steps for firstimers.”

Helpful Report

Posted 2 years ago

“The app does not work on the machine I just tried to use. I spoke to two customer service people neither appeared to know anything. The first told me that the machine was old with no Id number and gave me a number which did not work the second person told me I could not use the app on this machine.”

Helpful Report

Posted 2 years ago

“I would have given 0 stars if possible. Application made at the beginning of January along with payment. No contact for a month, I was then booked in for an appointment on 21 March, now received an email saying they are sorry I have chosen to cancel my application, I havent!!!”

Helpful Report

Posted 3 years ago

“I am still trying to get BP to contact me and confirm that they have all the information that I sent them- I have installed the cable underground and fitted a new fuse box at great expense. Sent them photos. All done to their spec. All they need to do is to supply and fit the BP pulse charger. Time is fast running out for the grant. I have called customer service lots - they say someone will get back to me - never happens. Same with all the e-mails sent. Absolutely disgusted with their service. Maybe I should use a different supplier!”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,413 reviews