bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff very unhelpful. Engineer in to much of a rush to finish. Lead not long enough and no explanation of operation of power unit”

Helpful Report

Posted 5 years ago

“Initially I was told it would take 2 to 3 weeks for installation, actually took over 9 weeks. I had to chase for all information, was told I would get call backs but rarely happened. Just very poor service throughout.”

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Posted 5 years ago

“I WAS VERY IMPRESSED WITH THE INSTALLER AND AM MORE THAN HAPPY WITH MY CHARGER.”

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Posted 5 years ago

“Just as advertised, very efficient installation”

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Posted 5 years ago

“A good professional installation. Very clean and tidy and fitter was punctual and communicated effectively.”

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Posted 5 years ago

“great job done. loving the results”

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Posted 5 years ago

“Great service and product. Contacted a day before installation to state time when the installer would arrive. Installer arrived on time and job was done to a high standard. Very pleased.”

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Posted 5 years ago

“Excellent customer service. My experience with BPC was superb; always got through on the phone quickly and usually to my named point of contact. If not, another agent was familiar with progress and able to help with my query, very knowledgeably. Installation Engineer was punctual, friendly and did a great job of mounting the charge point. Well done BPC - other organisations could learn a lot from you!”

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Posted 5 years ago

“Installation was perfect, professional and explained thoroughly. A very big thank you to Carl.”

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Posted 5 years ago

“The charger performs as stated and the installation was performed by a knowledgeable young man and in a very professional manner.”

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Posted 5 years ago

“Waited in for 8 hours for a confirmed appointment, for which it somehow took 2 hours for the Chargemaster 'homecharge' team to finally tell me if was not actually scheduled after all (despite the confirming on the morning) because they gave the job to a sub contractor...! What really annoyed me was that Jamie Ruocco - the same person who confirmed the appointment by email - had said it was my fault because I did not confirm with the subcontractor!! We'd had absolutely no contact from anyone about the installation other than the installation confirmation from Jamie. Subsequently, the offer of compensation (6 months free use of Chargemaster stations) has yet to materialise....I just wonder if they were also unable to project manage that too. The engineer on the job was very good but let down by lack of project management.”

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Posted 5 years ago

“everything went to plan once I had ordered and paid.”

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Posted 5 years ago

“Preinstallation poor service as contactor didn’t return our phone calls. So communication poor. Installer very efficient”

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Posted 5 years ago

“Installed on problem and now I can fully charge my car in 2.20 hours”

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Posted 5 years ago

“Very easy to deal with”

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Posted 5 years ago

“We haven’t used it yet, as car still awaited! However, we don’t yet know how to use the App to get electrical recharges on the road, at other stations!! Is there a code or special system we need to log into?”

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Posted 5 years ago

“A bit slow in the office but a good install and easy to use...”

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Posted 5 years ago

“A really good service!”

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Posted 5 years ago

“Arrived on time, following a phone call indicating time of arrival. Explained what he was doing and why after a full consultation. Carried out an excellent job and cleaned up afterwards. Explained what he had done and then showed how it worked, giving me the keys to the unit and left. Total time on site just over 4 hours.”

Helpful Report

Posted 5 years ago

“Installer did a good job - was on time, friendly and made good suggestions on how best to ensure it looked good (minimising visibility of power cable).”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews