bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience was similar to Angela's (posted 1 week ago) - bp pulse's customer service communication was woeful:- My application started 07/02/2021; after numerous emails & telephone calls by myself to expedite the installation of the home charger it was finally completed 23/08/2021 (the bp home charge guidance video for Lookers Mercedes implied 3 to 8 weeks for the application/installation process - NOT OVER 6 MONTHS!!). Nb. My car was registered March 2021. The one positive from this experience was the JDS Electrical electrician, Ben, so 5 stars for him!!”

Helpful Report

Posted 3 years ago

“We chose to have a home charger fitted within our new car deal via motability and VW.We did the online survey and soon got a instalation date.The fitter turned up on time.Within about a minute of looking at our job said he didnt have the correct parts required.He did his best to source them locally.After about 2.5 hours on the phone ect he left site without starting the job.We took so many photos to help out with what BP pulse would need. BP pulse then ignored us for about a month.The fitters then returned and fitted our charger. We would give the fitters 5 stars if we could. BP pulse still get 1 star for totally ignoring us for about a month and stressing us out.”

Helpful Report

Posted 3 years ago

“Fitters turned up on time and decided that they needed parts so after 2.5 hours left site.After waiting one month without being able to contact BP pulse the fitters turned up again and fitted our charger.I would rate the fitters 5stars but have rated BP pulse 1 star for ignoring us for so long.”

Helpful Report

Posted 3 years ago

“Fails to respond to emails or answer the phone. Visited 12 different posts in MK and all were broken, some no power, some stating 'invalid card' - Twitter reveals this is a common problem for prior BP Chargemaster customers, looks like they've deactivated a lot of old cards on majority of their 7kw chargers whilst carrying on billing people. No response to emails, no answering the phone for hours on end. Service has fallen off a cliff under BP's ownership.”

Helpful Report

Posted 3 years ago

“Ordered this couple of months ago. Told there was a delay. Have sent 3 emails without response. Tried to phone several times without being connected to an operative. Just music. Rubbish.”

Helpful Report

Posted 3 years ago

“This purchase has been a major problem from beginning to end. Ordering was a real challenge, getting your staff to understand what I was looking for. Then being sent completely inappropriate form to complete. Throughout an abject failure to answer emails in much less than a week. Finally we got through that and the charger was installed. It has never worked properly and I am still awaiting the return of an electrician to resolve this.”

Helpful Report

Posted 3 years ago

“The BP wall charger has a serious problem that it doesn't charge at scheduled times so I can't save on the cheapest energy tariff. If you create a schedule, it ignores it and charge little by little every 15 minutes. If you don't use the schedule it works ok but the current operation break the olez grant, the company pretends to be smart to receive the government money, but actually it doesn't smart. This is a fraud of the tax payers money.”

Helpful Report

Posted 3 years ago

“Absolutely appalling company to deal with. Communication may as well be non-existant, people on the phone just tell you they will email someone or other then send you and email confirming the installation date which nobody actually turned up to do the installation. Don't reply to messages on social media, don't get any answers on the phone and not really interested. Choose any other company other than these”

Helpful Report

Posted 3 years ago

“DO NOT BUY The customer support is none existent and when I called to make an enquiry I got transferred between 5 different people before being hung up on. My fuse box is on the other side of the wall almost directly behind where the charge point has been installed. I asked the installer to drill through the wall and use the existing consumer unit (brand new with multiple spare slots) but he said it was against policy and installed a cheap looking UNLOCKABLE fuse box outside meaning anyone can walk past and turn off my charger. The app is outdated, buggy and needs an urgent update to even bring it up to the same level as the other “smart” chargers, comments have been raised on the App Store but the developers don’t take any notice. Please do not buy one of these and take your money somewhere else.”

Helpful Report

Posted 3 years ago

“Placed order in March as a motability customer. Still waiting for installation, unhelpful, irritable staff.”

Helpful Report

Posted 3 years ago

“I am having issues with my card and I can't get through to them on the phone. Their website is a nightmare and keeps sending me round in circles!! WHAT IS GOING ON? Please can someone just pick up the phone.”

Helpful Report

Posted 3 years ago

“Final installation by contractor went extremely well but getting to that point was an absolute shambles. Little or no communications from BP, long delay arranging first attempt at installing the charger. The installer was not given the information I had submitted to BP, arrived with the wrong charger and decided he could not continue. After another three weeks a new installer arrived and completed the job quickly and efficiently. Additionally BP charged me £150 for an isolation switch which was not necessary as my current meter board had one!”

Helpful Report

Posted 3 years ago

“Appalling lack of customer service when the unit failed. Request for repair went into a black hole. After several calls over a period of four days, was finally told there was a long queue for the technical team and it could be several weeks before someone got back to me. Are you serious BP? I went with you as I assumed you'd give a professional support service..”

Helpful Report

Posted 3 years ago

“First contact with BP 8th March 2021, charger installed 4th August 2021. Whilst customer service left a lot to be desired, there were no issues with the fitting of the isolator switch or the charger unit. Excellent service, but prior service issues resulted in calls to the garage to escalate the lack of progress,”

Helpful Report

Posted 3 years ago

“Used public charging network twice. First time worked and was fine. Second time didn’t and BP Pulse has taken £45 in preauthorisation charges from my debit card (for no electricity). Contacted for refund over two weeks ago and heard nothing in reply. Tried to call and gave up after 25 minutes of music. I would really avoid them until they sort their act out.”

Helpful Report

Posted 3 years ago

“Where to begin... It took 4 months to finally get our installation of our charger completed. After using for the first time, our charger has a fault and we have reported this. We are still awaiting any contact from BP or there completely useless subcontractor. They've also fitted a horrendous looking consumer unit to the outside of our property. My advice is to use someone else other than BP Pulse.”

Helpful Report

Posted 3 years ago

“Answer the phone.”

Helpful Report

Posted 3 years ago

“The young man who eventually installed the box was excellent! The box looks great and so far works like a dream However bp pulse were far from adequate My car was built from scratch quicker than the charger was installed. I appreciate that some delays were caused by COVID but the lack of communication, the constant phoning required and the lack of technical advice, were but a few of the problems. I would NOT recommend bp pulse! To solve their problem they need to assign a customer service person to each customer so that when things go wrong you have someone you can speak to who will then see it through.”

Helpful Report

Posted 3 years ago

“In my experience you get none of the benefits of dealing with a large company buts lots of issues. I found the lack of communication and having to chase all of the time for answers very frustrating, although in the end I did get the Wallbox installed, end of my problems, well NO. The box was installed on the 03/08/21, whilst installing the electrician noted a high voltage, he did say this could result in the box switching off/on if it got to high. The short charge test went okay and he went on his way. That evening the box did indeed start switching off/on, varying lengths of time between. I contacted bpPulse the next day 4th, and went through the fault reporting process and got a Case Number, I also informed the electrical company that installed the box, they told me that they had emailed bpPulse as I had only had the box installed the previous day and there was a know fix to this problem. After a couple of days I thought I would chase my fault issue, finally got through on the phone and was told that I was on the list and should receive a call or email. A few days later, after hearing nothing, not unusual in my experience, I contacted bpPulse about the ongoing problem, and to my amazement I was told that the initial reporting of the problem had not been recorded correctly... I went through the fault reporting process over the phone again, hoping to hear soon, but in my experience so far, probably not going to happen soon, I expect I will be phoning them rather than the other way round. Another interesting point is that when I was asked for the serial number of my new Wallbox after giving the number from my new Wallbox I was told that it showed another customer had this box, the person I spoke with had no explanation or remedy, this will I expect give me and other(s) problems in the future. So not a good experience, and it's not finished yet, I would hope that I get a call and electrician visit to fix this ongoing issue only had the box installed on the 3/8, just heard the noise of the box turning off/on (quite load).... As far as my experience goes, the people you speak with are nice and seemingly helpful, although they are the front office, I thing the back office, the people you never speak with are not matching up to expectation, at least not this customer....”

Helpful Report

Posted 3 years ago

“Installation engineer arrived on time and fitted the unit in 2 hours. After installing we checked the unit operation. This could not be completed because the unit was supplied with the wrong tethered plug. He contacted his manager. Straight away. Still waiting for the replacement unit to be installed. Has been 10 days and no contact from BP pulse. Rang them and they said they are looking into what went wrong. I currently have a charger I can’t use and £700 out of pocket. Haven’t enjoyed the experience at all.”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,413 reviews