bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty much the worst company I have ever had to deal with. Main problems were (in order from the absolute worst to plain bad): 1. Customer support. Absolute appalling. The allocated case worker simply dissapeared after the initial contact (did not respond to emails for weeks, was not contactable by phone). Every time I phoned in I was passed to someone else who had no case history so I had to repeat everything from the beginning. The answer was always the same: you r allocated case manager will get in contact with you within 48 hours. It never happened within 2-3 weeks. 2. Installation Schedule. I was told to get all the docs and images ready as soon as possible in order to speed up the process. I filled all forms in and sent the pictures in less than 24 hours from BP Chargemaster's request. They did not review them for 2 weeks. Things only started to move when I strted calling them back and asking why it is taking so long? When I finally got an email confirming everything is fine, I got an appointment in 6 weeks time. This would have made the whole process about 12 weeks. I have no charging points close to me, so I had an electric vehicle slowly discharging on my driveway. I threaten to cancel the process and go with a competitor in my area and then I was given an appointment in 3 weeks. After taking annual leave for that day, no one showed up. I called BP Chargemaster to cancel the contract. Surprisingly they DID not acknowledged their mistake claiming they never made the appointment. I started a complaint procedure as I had copies of the communication with them. 3. Dealing with complains. Staff supervisors refused to enter into direct communication with me. However the emails between me and the staff dealing with the installation were copied to the supervisors and head of installations. Eventually the staff admitted their error and apologised - whereas it is polite to apologise I lost an annual leave day for nothing and these are very precious to me as I haven't got many of these. At this point I had lost all confidence in the process and company. Other than an apology I got another appointment in 1 week time. During this week I had already started working with a competitor who was ready to step in with 24 hr notice. What went well: Engineer arrived within the allocated time slot for the 2nd appointment and was professional. He stated immediately this is a very easy installation and did a very neat job fairly quickly. All instructions and paperwork supplied as per contract. The charge point worked well for a couple of weeks then it stopped working. I dreaded calling in BP but thankfully it worked again after turning it on and off again (Thank Goodness for the writers of the IT crowd) Overall: I would not have used BP Chargemaster if I knew what I know now. It was by far the worst experience I ever had with a company in the South West of England. In my personal opinion this company needs a serious audit of their public facing services and a massive training/upskilling programme for the staff dealing with the installations as they're clearly disorganised, unsupported and complacent. Misinformation and trying to cover up their errors (even in the face of hard evidence) must be dealt with promptly. My honest advice (if you must use BP Chargemaster) is to keep a paper/electronic trail of all your communication with them as you're probably going to need it. Also plan for at least 2 months from initial contact; I'd say start trying to get the process going as soon as you have your EV on order. I'd seriously consider other charge point installers in your area and work in parallel so you could pull the plug on chargemaster (no pun intended) as soon as they start playing up.”

Helpful Report

Posted 5 years ago

“you need more people on your telephone lines, my product stopper working after 8 days usage. I found it very difficult to contact anybody to help which is disappointing.”

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Posted 5 years ago

“Friendly booking staff. Arrived on time. Completed job efficiently. Left site as clean as it was before they started. Charger is compact and works well.”

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Posted 5 years ago

“Very satisfied. Installer arrived at time we were advised. Really good workmanship. Good advice and an excellent job. Many thanks.”

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Posted 5 years ago

“Good Service.”

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Posted 5 years ago

“Installer arrived on time. Clean installation exactly where we wanted charging point. Great service.”

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Posted 5 years ago

“Early days, only used a couple of times so far, no issues with actual unit. The app is not so good, drop outs, non acceptance of passwords, have to reregister/reboot, needs serious tweak/update stability.”

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Posted 5 years ago

“The final installation would be scored as Very Good Prior to the installation the process in obtaining clear and definite requirements for the Chargemaster to be capable of being installed was Very Poor - Hence the mid-range final score”

Helpful Report

Posted 5 years ago

“The technician installing the unit was very helpful in siting the unit in my preferred location. The unit is compact and very easy to use.”

Helpful Report

Posted 5 years ago

“Installation date was planned very promptly. Telephone contact clear and re-assuring. We were advised on the day that the installation would be slightly delayed but arrival on site was at the rescheduled time. Installation was efficiently and neatly carried out. We were surprised to be told that we needed an earth rod as we had not been warned about this. We also had not been told that there must not be anything metallic within two metres of the charging socket. Our outside light had to be disconnected as it had a metal frame. (Double insulated plastic light fitted subsequently). Renault had said that installation would be at no extra cost but this was not clear from the Chargemaster documentation. Possible additional cost to the customer needs to be more transparent. Our Renault agent needs to be better informed about all of this. All in all, a good job.”

Helpful Report

Posted 5 years ago

“Easy installation but would have liked the EV switch to have been put in a secure box on wall instead of one that anyone can open. Charger failed after one days use had to reboot it to get it worker lets hope thsi does not happen again.”

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Posted 5 years ago

“Excellent Service”

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Posted 5 years ago

“Canot prebook app to charge vehicle.”

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Posted 5 years ago

“Please with product that has been installed. However installation was delayed due to new product availability. And I still haven't received any operating instructions for my unit (even though I have chased).”

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Posted 5 years ago

“Excellent approach to his work”

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Posted 5 years ago

“There was a very long lead in- much longer than I was originally led to believe. I should have been given more realistic expectations as the issues with my post code area must have been known. The staff in office seemed uncaring and became frankly rude as the situation dragged on. The actual installing was very good and a very hard working pleasant person appears to have made a good job.”

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Posted 5 years ago

“Efficient, neat, and courteous installation.”

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Posted 5 years ago

“Excellent service very easy to place the order with good advice from start to finish”

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Posted 5 years ago

“Very impressed with your engineer.”

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Posted 5 years ago

“Sales and home installation teams don't communicate effectively. Had to inform each of them of the process for motability customers multiple times. They made unreasonable demands and threats to postpone installation. However the installation engineer was v good. Shame that the head office teams haven't got there act together for motability customers.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews