bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faulty unit replaced by replacement unit still playing up”

Helpful Report

Posted 5 years ago

“The charger doesn't function as a smart charger, and the app is full of corrupted information. Resulting in me not being able to use the charger to take advantage of cheaper night time electricity tariffs as I intended. Customer service is very good and communication is quick and easy. I am hopeful these frustrating issues can be resolved quickly. Otherwise I will expect a refund.”

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Posted 5 years ago

“Excellent, simple, clear instructions on how to use and fast charge. The cable was quite short and I had to park very close (almost touching) the bollard in front of the parking space to get the cable to reach. Otherwise”

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Posted 5 years ago

“Does as intended. I live in an area of poor mobile coverage, so unable to use a lot of the features.”

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Posted 5 years ago

“It is brilliant to have a home charger installed the electrician who fitted it was a real star working all day in pouring rain.”

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Posted 5 years ago

“The process from ordering to fitting was very good and help was given when required. Now the charge point has been fitted for several weeks i am experiencing issues with it not connecting to the server so i cant record how much electricity is actually being used. Other than that i am very satisfied with the whole experience.”

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Posted 5 years ago

“Used a Polar charger for the first time and liked it. Easy to use especially with the APP. And it works well with the Jaguar I-Pace”

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Posted 5 years ago

“Install was quick andefficient and looks very tidy inside the house and out.”

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Posted 5 years ago

“From the first call to the final installation everybody was helpful and efficient.”

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Posted 5 years ago

“Unit is excellent, but went wrong after a week of use. After a couple of calls to customer service I've finally got someone coming to look at it in a couple of days, hopefully it will be back working then after two weeks out of use.”

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Posted 5 years ago

“Very fast and responsive service through what could have otherwise been a confusing process. Great job.”

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Posted 5 years ago

“The installation took a long time to happen (seven weeks). The admin arrangements seemed a bit chaotic (messages to incorrect emails, urgent agreement signatures, etc.) I don't think this was the staff's fault, they were always very courteous, polite and apologetic. The engineer (Matt) was excellent, did a site visit and confirmed my home electical system was fine). He also did the installation. So, overall, nice staff, great engineer - Chargemaster admin needs improving.”

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Posted 5 years ago

“Impossible to use advance mode without having to mess around unplugging the cable and turning the main switch on and off!! Very disappointed in the Chargemaster. Although I have recommended it to two other people who hopefully will have better luck?”

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Posted 5 years ago

“Excellent service throughout the application and installation process.”

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Posted 5 years ago

“Excellent service Brilliant engineering done by engineer John”

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Posted 5 years ago

“Unit initially wouldn't connect to App which I reported, since then it has stopped charging altogether, again I have reported this but so far no reply!”

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Posted 5 years ago

“Did well,pleased with the job”

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Posted 5 years ago

“Ambivalet feelings about this hence the rating, nothing stacks up. The price to fit what is effectively just an outside plug is actually almost £1000! Deduct the government grant of approx £500 and the cost to me was just under £500. The fitting was done well and was done tidily with minimal disruption. However, everything else is just a bit poor. The cost is absolute madness, the polar charging cards never arrived nor did the welcome pack. No one ever offers charging cables, which are also still unnaturally expensive , something stinks of price fixing there - £150 for a 32a 5m length of cable, seriously?! BP dont offer or supply cables (for which I was disappointed, so cable price probably isnt their fault, but come on, how come fitting a plug and buying cables is so damned expensive. Something stinks of market rigging. Wasnt impressed by the person on the phone neither. Clearly totally out of her depth with the product, genuinely had no idea and couldnt answer questions. That's a hell of a scare when you're spending £1000. Seemed to be competition between callers too, as differnt callers phoned vying for a sale Anyway, I'd recommend BP for the fitting, but the rest is classicly poor British service. Sorry, but for that money you need to pass the harshest of tests and we're being sold a package of things here, it's not just the fitting. Would I recommend them generally? Yes, probably. If BP is a bit average it makes me wonder how other firms are”

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Posted 5 years ago

“was very happy”

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Posted 5 years ago

“Unit does not tell me cost of the electricity used”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews