bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete joke of an organisation. If they weren't backed by one of the largest oil companies in the world they would have gone bust a long time ago! Issues with faulty chargers, double charging, broken promises from customer service, they still owe me more than £80 for incorrectly billed charges. Avoid at all costs!!!”

Helpful Report

Posted 3 years ago

“BP should stick to fuel because they are useless at providing a decent EV charging network. Impossible to find working chargers in my area.”

Helpful Report

Posted 3 years ago

“I have had to reinstall the BP Pulse app but cannot connect because I don't have my password. I tried via customer services today and last week. They were meant to send me an email link. None has reached me and I have checked spam. This should be something that is capable of being fixed by the press of a button. Waiting times to connect to BP Pulse are long and I have given up waiting through their automated answering system several times. Today's responder Devashree Sankaranarayan was pleasant and helpful but could not help practically. She has referred my complaint on. Maintenance of the pods is also hopeless. They are frequently out of action, sometimes for months. BP should be ashamed to put their name to this service”

Helpful Report

Posted 3 years ago

“5 weeks and still waiting for charger to be installed. Have sent 7 emails, have had a site visit, have waited on the phone for more than 58 minutes. Spoken to customer services twice and neither person could help. Disgusting service all round from a company who are only interested in image and clearly don't care about customers at all.”

Helpful Report

Posted 3 years ago

“I'm currently trialing a ev vehicle for Kent County Council, well I say trialing. I have had the van for 5 weeks and I bet I've not driven for more than 4 hours. Every chargemaster/pb pulse machine in my or neighbouring area has either not been working or there has been an I.T. issue. Ever time I call customer service it says there's high call demand at this moment in time. And when I do get through they tell me there's an issue of some sort and try again later..... well when your vehicle is low on charge you can't keep driving back and forth. Throughly disgruntled with whole experience. Only reason I gave it one star was for the one nice customer service adviser I got ( Tessa clarke)”

Helpful Report

Posted 3 years ago

“Had my ev car charger fitted in May it broke 1st October 21 it 26 day later still broke emails not response phone calls untrained staff still waiting am disabled told to go to supermarket an charger the car wot a joke”

Helpful Report

Posted 3 years ago

“I have downloade the app and toped up money and could not use it and when I asked my money back no answer the phone and the emails ignored for months but when I recieved from them they said it will be deposited and I am still waiting for 5 months.”

Helpful Report

Posted 3 years ago

“Been trying to vet them to send the link that they claim they will send via email. No response after 3 messages clearly stating they need to send the link or phone me on the number I supplied. Just checked the reviews on the neutral review site trustpilot. Everyone is saying the same thing!!! No one is getting back to them. Come on BP!!”

Helpful Report

Posted 3 years ago

“Still waiting after 3 weeks for a reply to e-mail and phone calls. Service is rubbish. Definitely avoid.”

Helpful Report

Posted 3 years ago

“My Mum and Dad have been waiting over 6 months for their BP Pulse to be installed for their MOBILITY car - customer service has been shocking and there have been numerous promises made and all of them broken.”

Helpful Report

Posted 3 years ago

“Had a charger for 18 months and then it stopped working. Contacted the team and was told they would log it. Chased after 4 days and was cut off twice. Finally got through a third time and told the initial query wasn't raised. Finally raised and a week later chased again. Told it was only added to the job list 2 days prior. So have gone 2 weeks with a charger and no resolution in sight.....”

Helpful Report

Posted 3 years ago

“My review is referencing my experience using the 7kW BP chargemaster network frequently found in hotels and council run car parks. I have not found a single unit working in the last 4 different car parks I have used. This is perhaps understandable considering that the units were installed nearly 10 years ago. Type for an upgrade I think.”

Helpful Report

Posted 3 years ago

“Really poor service. Unable to contact anyone, via email or phone about completion of my already installed charger. Appalling customer service.”

Helpful Report

Posted 3 years ago

“Hours on end on hold .nothing but problems .log in details constantly not recognised .no signal apparently so can’t use smart features to use cheaper electric..customer service passing you around from team to team and as for the contractors that fitted the charge point less said the better I wish I’d gone elsewhere”

Helpful Report

Posted 3 years ago

“not surprise leaving bad feedback to BP pulse i had 3rd charger installed already and still have a lot of issues. Non existing customer service and not working app. The charger is anything else but not smart. Please do yourself a favour and order your charger elsewhere”

Helpful Report

Posted 3 years ago

“I have never seen a company with such poor reviews. I might expect it for a small company but for a company like BP I suspect that the problem goes deeper. Each electric car means one less car at their pumps. So what incentive is there for BP to provide a good service. The more people that they can put off electric, the more fuel they sell. After taking months to fix a charger, mysteriously a very short time after the one next 10115 to it stopped working. Coincidence?? Senior management at BP must know about the problems and either they are totally incompetent or this is intentional. Come on BP, give us an answer.”

Helpful Report

Posted 3 years ago

“Absolutely awful customer service blamed everything but the titanic sinking over three months. Got Motability involved and that did not help, would never use again but to be fair when installer came was very accommodating”

Helpful Report

Posted 3 years ago

“EV Charger was replaced after a few weeks. This followed weeks of attempting to get a response from BP. Again, charger stopped working and again, despite promise to respond within 48 hours, no response a week later. I should add that after the long delay first time, I pretended to enquire re purchasing a charger - lo and behold, a reply within 48 hours..!”

Helpful Report

Posted 3 years ago

“BP Pulse/Chargemaster neglected to inform us that the charger they fitted was specific to a single vehicle model (Renault Zoe) and despite having a type 2 connector can't charge another vehicle so when you plug a different car in, it errors. This seems strange as you can charge the Zoe on any public charger. But wait, that's not an issue because for the fantastic price of £539 I can get a replacement that does work. Given other manufacturers are able to overcome this it seems that the chargemaster units are not fit for purpose. Ignoring the fact as it was sold as working for multiple vehicles, the response I got from them took over a week (not the 48 hours as suggested) and I still can't charge my car. My advice. Buy a PodPoint.”

Helpful Report

Posted 3 years ago

“I have not actually had this charger installed because I read all of these reviews. I just wanted to thank everyone for taking the time to make the reviews and saving others - like myself - the inconvenience and frustrations that many of you have experienced! I hope all your issues get sorted.”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,413 reviews