bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Held my hand through any questions i had.”

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Posted 6 years ago

“Hi, I am happy with the service in general. However the whole process took 3-4 months and was very fragmented. We live in an old house and we learned that our incoming elec service had to be modified. I had to deal with Chargemaster , British Gas and UK power networks. None of these talked to eachother....I had to be the focal point. So we had a number of visits as follows... Chargemaster 2 , British Gas 2 and UK Power 5. Thats a total of 9 visits which needed our presence . I'm retired so thats ok .However if I was still working I think I would have found it impossible. I suggest that Chargemaster should offer a turnkey service as a single point of contact with the customer.”

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Posted 6 years ago

“Your engineer went to great lengths to conceal unsightly cables to the front of my house. Nothing was too much trouble and the installation was to a very high standard.”

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Posted 6 years ago

“From initial contact to final installation everything was carried out in a professional manner. All the staff we dealt with both on the phone, by email and personally with the fitter had a very high degree of customer care. I would not hesitate to recommend Chargemaster to anyone.”

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Posted 6 years ago

“The charging unit is good but the process for installation was too complicated. The pricing includes options for any other electrical components needed and photos of locations of the house, garage, existing equipment etc. were needed but in fact I had to organise all extra works separately so that Chargemasater only had to connect the wallbox to an already installed spare circuit breaker. I really wanted a one stop shop for this. Was originally told I had to have a 32Amp circuit but couldn't see why for a 3.7Kw charger. In fact only needed 16A which was within the ratings of the existing cabling to the garage. The actual installation done by Chargemaster is good but it was a week later than intended due to the pre-work I had to arrange.”

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Posted 6 years ago

“Very helpful, very clear, made it easy.”

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Posted 6 years ago

“Install of my home charge point went very smooth. From start to finish it has been very easy to deal with Chargemaster. The installation engineer was brilliant and did a great job.”

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Posted 6 years ago

“Very helpful, courteous and efficient.”

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Posted 6 years ago

“Just a simple online request followed by a couple of phone calls and an electrician was installing the charger in my garage. Neatly installed with all the correct paperwork; just need the car to arrive and it would be perfect.”

bp pulse 5 star review on 22nd October 2018

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Posted 6 years ago

“Very friendly and helpful service, they helped with explaining documents and supplied examples which made it very easy. Fitting engineer arrived on date and time. Overall very pleased, not used charger yet.”

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Posted 6 years ago

“The guy came @ 9am - great for me as I had a call @ 8am - was finished by 11.45. Very neat job”

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Posted 6 years ago

“Prompt and efficient service”

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Posted 6 years ago

“Cable route required by first engineer was ridiculous (up through floorboards, wall and into loft, then across loft, out through soffits and down outside wall!) Fortunately some remedial work was needed before the installation could take place and our electrician simply ran the cable horizontally, a total length of 5m to get to the outside wall. Took him all of 30minutes. Much more experienced engineer attended at second visit, was more than happy at the route etc and completed the install without problem.Lovely guy, and a credit to the company. So very pleased with the outcome in the end!”

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Posted 6 years ago

“Fantastic service, engineer was brilliant, fitted the unit exactly where I wanted it.”

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Posted 6 years ago

“Good quality install and very clear overview provided”

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Posted 6 years ago

“Chargemaster were very knowledgeable in this field, however they demanded an awful lot of information which took time and effort in sorting out. That said once this was sorted they met the installation date and the electrical engineer was very thorough, pleasant and efficient. I would recommend Chargemaster. October 2018”

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Posted 6 years ago

“Very friendly and efficient service, great communication from the customer advisors to the engineer that fitted the charger.”

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Posted 6 years ago

“They were fantastic! So helpful and patient with all of my questions!”

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Posted 6 years ago

“Excellent service, very tidy job, Glen was a great representative for your company”

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Posted 6 years ago

“The sales team and booking in team very efficient but the after sales shocking. After lass than a week my charger was not working at all and I’m still waiting for it to be sorted, nobody has contacted me with any suitable times and dates for me to be there to rectify the fault or swap the unit. Not happy at all, would not recommend.”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews