bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was superb from start to finish. Annmarie made the whole process very easy and explained the technical aspects very well. The Smartcharge app stopped recording usage after a week but your support team have explained that an upgrade will fix. The usage data stopped working on 14th July - and so anything that can be done to fix that would be good. 5 weeks seems a long tine to fix something that will possibility be affecting all customers. 5 stars given on the basis that the above problem will be fixed.”

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Posted 5 years ago

“Genuinely shocking service. Charging point install cancelled twice due to 'faulty units'. Trying to call customer services results in being put on hold for ages and then disconnected. When you do get through, it seems there is only one person there who looks after particular issues, so they just say they will call back and they don't. Charger fitted 3 weeks after initial date and didn't work properly since the first charge. Kept getting a red fault light, advised to kill the power to it and then it worked for the first 2 weeks with us having to do this every time. Then it had another fault where it charged for 5 mins before stopping. Warranty claim email comes after a week of waiting for a reply and they send a random date through in the week which most people will then need to take time of work to attend and also threatening to fine you £75 if you are not in when they come and the claim will also be void!! Had the unit replaced finally after 6 weeks from the initial install date after having to take a second day off work. The 'not so smart' smart charger also has an app which you can't access either because it tells you your account doesn't exist. I have logged a ticket about this and 6 weeks later after a lot of back and forth I still can't access it with the error 'Account doesn't exist'. They have stopped trying to resolve the problem for me so not going to even bother following it up. Really wish I had gone with another home charging provider.”

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Posted 5 years ago

“They were very efficient in thier dealings with me. The electrician did a very good job.”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

“All went very well.”

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Posted 5 years ago

“The paperwork was a bit confusing but the installation was quick and very well finished.”

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Posted 5 years ago

“I’m giving it a 3 stars which is a real shame as the product itself works OK and the technician installing the equipment was professional and helpful - I would’ve given him 5 stars! However trying to purchase and organize the installation was a real pain. I had to ask 3 times for a quote to be sent and threatened to withdraw the application until they got their act together. The mobile app also needs improvement.”

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Posted 5 years ago

“Excellent service. It’s not easy to get ready for your EV to come home as you need to deal with lots of electrical related matters. The easiest was ordering the smart charging unit and getting it installed. Nathan was brilliant.”

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Posted 5 years ago

“Whole process was very smooth. Tidy install of charger too.”

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Posted 5 years ago

“The fitting was fine but we’ve had issues with our electrics ever since and you won’t rectify it without charging us. I haven’t even got the car yet so I have no idea of the box works or not. Customer service is robotic sticking to scripts and often with very poor English which makes communication difficult. If you hadn’t come with the car, I would have gone with another company as I’ve seen lots of similar poor reviews on your customer services.”

Helpful Report

Posted 5 years ago

“Initial difficulty in setting up a date to supply and git, otherwise the service offered was good. Engineers who attended to the task were polite and supportive,”

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Posted 5 years ago

“Didnt stick to there promises”

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Posted 5 years ago

“Appalling service from Hina Siddique. Communication problems in as much she did not understand any point in the process. Actively frustrated the whole installation. Quite unbelievable the level of incompetence!”

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Posted 5 years ago

“The charger itself works well without issue but i've not seen any charging data appear when i log on to the website”

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Posted 5 years ago

“Good service. A more timely response to telephone calls could have earned five stars.”

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Posted 5 years ago

“The equipment works satisfactorily, however after numerous phone calls and an email requesting an electrical certificate for the installation and having been told one would be sent, so far, after over 13 weeks no such certificate has been sent. I would not use them again.”

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Posted 5 years ago

“Efficient installation. Helpful, friendly engineer. Application process was lengthy and involved much paperwork.”

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Posted 5 years ago

“Very good and simple to use”

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Posted 5 years ago

“Easy to use and tidy setup”

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Posted 5 years ago

“The customer liaison people did not understand the technical details of the electrical installation. Eventually, I was able to speak to someone technical to sort things out. The actual installation was carried out efficiently and on time. Since then, I have had a problem relating to a software update and I am awaiting an explanation. Otherwise the charger is working as expected.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews