Cheap Flights Fares Reviews

Name: Cheap Flights Fares
Address: 123 Columbia Turnpike, Suite 204A Florham Park, NJ 07932, Florham Park, New Jersey
Rating: 4.07

4.1 Rating 5,216 Reviews

78 %

of reviewers recommend Cheap Flights Fares

Company Reviews

Metrics

Info

4.1

Based on 5,216 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Cheap Flights Fares:

We, at CheapFlightsFares.com firmly believe in customer satisfaction and that’s at the core of what we do. When it comes to you, our customer, CheapFlightsFares aims to provide unparalleled service along with some of the most affordable prices in the market. Your time is valuable, and we have travel experts standing by to help you sort through the many travel options at your fingertips. Give us a call and let our team help you book your perfect trip!

Visit Website

Phone:

833-658-2102

Location:

123 Columbia Turnpike, Suite 204A Florham Park, NJ 07932,
Florham Park
New Jersey
07932

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While a correction to my flight confirmation was handled very well, I did not appreciate the phone call to upgrade my flight, even to other airlines.”

Helpful Report

Posted 4 months ago

Dear Timothy, Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 4 months ago

“Not thrilled about the service.”

Helpful Report

Posted 4 months ago

“Not a good experience. Your website kept getting stuck. I ended up being charged 4 times evertime I needed to refresh. By the time I found out (a few hours later) I called customer service and my tickets were gone! They wanted me to pay an extra $200 to get the same tickets. I said I didn’t want to flight at that cost and then they told me I had to pay a cancellation penalty for tickets I didn’t even have! It was ridiculous!”

Helpful Report

Posted 4 months ago

“The flight ticket was very expensive and There was no free food or drinks provided.”

Helpful Report

Posted 5 months ago

Dear Kefayat, Thank you for sharing your feedback and bringing this issue to our attention. We located your reservation details based on your provided information and tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. We believe that your experience is in relation to the airline, not with us. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 5 months ago

“This company operates like a "bait and switch." I initially purchased a ticket but later was contacted and informed the price had increased. During the following week, while I was having conversations with representatives about the flights on which they could accommodate me, the original flight and price were still being advertised online, further confirming my theory. Only when I told them that I was not interested in the purchase unless the original price could be honored that it was, though on a less ideal flight than I had originally found. Update: After writing this initial, unfavorable review, I was contacted by the company and offered a financial incentive to change my review to be more favorable. As I view these practices as misleading to future consumers, and my perspective of the situation has not changed, I will not do so, but rather wish to let other consumers know that this practice may be artificially inflating the reviews that they read online.”

Helpful Report

Posted 5 months ago

“Their customer service is not good. The people on the phone was rud”

Helpful Report

Posted 6 months ago

Dear Susana, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 6 months ago

“My experience was absolutely horrible. I booked a flight reservation and got confirmation (text and email) only to find out almost 6hrs later it didn’t go through (not due to me) but on cheap flight side. Then was the ticket price I got was no longer available. I was told could cancel my booking or except the new price. Nervous I would not get a ticket on flight I accepted. Next I confirmed while on the phone with the airlines website that the flight was booked and it was but booked at the original told rate. So cheap tickets basically scammed me to make additional profit of me. The agent refused to correct the problem and just “ok by I’ll cancel your reservation”. Me scream into the phon no please don’t. I was told is what it is and not on the company of new rate. Really frustrating and upsetting that I was confirmed one rate and half a day later was told I wasn’t. I will never use this booking site again. Update: the company has called me and apologized for their mistake. They have told me they will refund me the difference/upcharged I paid. I will watch my cc and see if that happens. If that does happen I do applaud there customer service in trying to make right.”

Helpful Report

Posted 6 months ago

Dear Doran, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 6 months ago

“I seen flights for less money, but was adamant about flying on Alaska Airlines, I specifically touched the Alaska Airlines as my selected airlines, yet AFTER booking and paying, it was revealed to me that I will be flying on fricken Delta! NOT the airlines I choose. They say it’s an Alaska Airlines flight flown by Delta, I call that booking me on fricken Delta when I wanted Alaska Airlines!! I will NEVER use THIS site again!!”

Helpful Report

Posted 6 months ago

Dear Angelic, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 6 months ago

“I was re-directed to this website from another travel site. Before I knew I was purchasing tickets from this agency instead of the website I originally wanted to book with. I don't understand why some travel sites are misleading and re-direct you to third-party websites like this one. By the time I realized it it was too late. I purchased the plane ticket. I received no flight confirmation after the purchase. I waited a few minutes and still nothing. The payment went through of course. I had to find a way to get in touch with customer service to receive my flight confirmation. After several minutes on chat with an agent, first, they told me the payment didn't go through. Then they told me it did. And that they had to confirm the flight themselves. SMH It was such a hassle to use, I should've booked with the airline direct. Eventually, after the time wasted, and the hassle to contact customer service and an hour later. I got my flight information. The issue was resolved after being on chat with the agent for a while. I received the ticket I paid for.”

Helpful Report

Posted 7 months ago

“I was dismayed to find that the price I paid for my tickets from Cheap Flights (via Kayak.com) was not guaranteed until the tickets are issued and in fact could increase by any amount in the six hours between ordering the tickets and confirming the reservation and having my card charged. I had thought when I “bought” the tickets on Kayak that the deal was done, my card was charged, the price was set, and the reservation was confirmed at that price and is soon be off on my trip. That’s the way it’s always been in 25 years of buying plane tickets for myself. But it turns out that is not the case for your company. When I called back to ask for my airline confirmation number I was told that the price had in fact increased by about $25 since I made the reservation, my card had not yet been charged, and did I want to proceed with the reservation at the new, higher price. This is unconscionable. Nowhere—except maybe in very fine print?—was I told this was a possibility when I booked the tickets. Eventually the agent I spoke to was willing to honor the original quoted price from six hours earlier, but only after about 45 minutes of complaints from me.”

Helpful Report

Posted 7 months ago

“I booked a flight with Frontier and the flight was cancelled 5 times.. Mind you I'm at ATL Airport I caught the train 5 times walked and walked so much and on top of that had to spend the night in the airport..One of the worst experiences ever.”

Helpful Report

Posted 8 months ago

“Got the wrong airline itinerary number, called twice... I was told I would get a email with the correct number and I'm still waiting for that email.”

Helpful Report

Posted 8 months ago

Dear Anny, Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 216 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 8 months ago

“This trip I purchased for is very important to me. After purchasing my flights, car, etc. I received inconsistent information about the details. When I reached out to the agent and other companies, the information continued to not match. Because of all of this inconsistency, I canceled my order from Cheap Flights Fares.”

Helpful Report

Posted 9 months ago

“The website was not clear with the usd and when I searched for domestic flights in Australia all the Australian airlines had similar prices . Example, Jetstar at $160 compared to going directly to Jetstar for $180, so it is easily assumed that it was aud considering the website advertises how cheap their tickets are. Upon purachasing I realised my bank account had withdrawn a lot more. The online chat response was prompt and I managed to get an email response with a cancellation. Prior to that they insisted I called but most people don’t use overseas numbers here and only WhatsApp. So I couldn’t call. And then the refund had a cancellation fee even when I opted for it within an hour of clicking. It was stressful and I felt deceived by the way things were presented. I was not reimbursed for the fee, and the time I wasted when I could have simply bought it from Jetstar instead of trying to find a bargain from all their ads.”

Helpful Report

Posted 9 months ago

Dear Phuong, Thanks for your review. We appreciate you taking the time to share your feedback. We aim to provide the best possible experience to our customers, but we're sorry that your experience was just average. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 9 months ago

“It was fine to start with. Then 2 days after booking my flight I get a call and am told they are unable to add my carry on baggage to either flight. I have a feeling that this is so I can be charged double for my luggage. Pretty lowsy trick. I will not be paying more than the original $90 total for luggage both directions. $45 each way. K.C. Hart”

Helpful Report

Posted 9 months ago

Dear Karen, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail box which is not set up yet. We could not leave message. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 8 months ago

“I ordered online is 4 tickets. It can’t check out since they said only 3 tickets available. I have to add additional money for the ticket. I can’t cancel my flight because it’s pending.”

Helpful Report

Posted 9 months ago

Dear Reviewer, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 9 months ago

“Kind of disappointed since i paid the amount that was agreed and then my tickets didn’t arrived. Had to call and then they wanted to charge me $80 more and when i found them online in Spirit Airline cheaper they were able to confirm my travel plan. At the end it got resolved but took effort from my side since I wasn’t going to get notified that the tickets weren’t issued.”

Helpful Report

Posted 9 months ago

“This is my 3rd time purchase a flight through your app and then having you slip me on price and not confirm my fligh. Then you come back and ask me to pay more money. I have never had this happen on any other site. Why adv a flight price and not actually honor the price what type of technology is being used here. Seems super shady, as in if the price got better behind the sense i am sure you keep the difference, but if the price gets worst you don't honor my check out price.”

Helpful Report

Posted 9 months ago

“They provide good customer service but only after speaking with and agent. I would recommend calling first than booking online. Twice I booked online only to be told one of the flights isn't available then they try finding one for you.”

Helpful Report

Posted 9 months ago

Dear Cordero, Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We set a high standard for ourselves, and we’re sorry to hear this was not met when you booked your reservation online. We are looking into this issue and will do everything within our means to resolve this soon. We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line @ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime. Regards, Cheapflightsfares.com

Posted 9 months ago

“I purchased a ticket on this website. Almost instantly I started receiving text messages, emails, and voicemails (10pm) that I needed to contact customer service immediately over the ticket I purchased. When I called the number back, they put me on hold for about 20 minutes while they were trying to figure out my reservation. When the guy came back online, he said there was no problem and he would issue my ticket. I'm not sure why I had to go through all this if there was no problem. After we hung up, moments later I was called by Cheapflightsfares from another representative who said there were problems with my purchase. I told her that I'd already gone through all these calls, texts, and emails. She puts me on hold for another 10 minutes. When she comes back she tells me there's actually no problem and the first representative would issue my ticket. I eventually did get my tickets but it cost me 30 minutes of being on hold with two representatives only to tell me that there weren't actually any problems at all. I don't know why I had to go through all that for a problem that didn't seem to exist?”

Helpful Report

Posted 10 months ago

Cheap Flights Fares is rated 4.1 based on 5,216 reviews