Chelsea Megastore Reviews

Name: Chelsea Megastore
Address: Chelsea Megastore c/o Kitbag Ltd Greengate, Manchester
Rating: 1.25

1.3 Rating 122 Reviews

6 %

of reviewers recommend Chelsea Megastore

1.3

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Chelsea Megastore:

The Official Online Megastore of Chelsea Football Club. Over 1,000 official Chelsea products including the latest Chelsea Home Kit, training range, Chelsea fashion, homeware, equipment, gifts and much more.

Visit Website

Phone:

0871 231 0005

Email:

customer.services@chelseamegastore.com.

Location:

Chelsea Megastore c/o Kitbag Ltd Greengate
Manchester
M24 1FD

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Chelsea Megastore 1 star review on 20th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a beanie from the store which they claimed had arrived. After several emails with them they insisted that it had been delivered without offering any proof whatsoever and claimed that it had been picked up by a man named "Henry". My name is not Henry and nobody I live with is called Henry and my neighbours are not called Henry either so this must have been very poorly communicated with the courier which is extremely unprofessional or they simply made this part up. As a lifelong Chelsea fan I am absolutely shocked to be treated like this by my beloved team's web store. This terrible service is a disgraceful embarrassment to Chelsea FC and I can't imagine what kind of reputation this leaves to other fans. A friend of mine suggested I support Tottenham Hotspur FC or Arsenal FC instead as they do not treat their fans so poorly. Chelsea FC you must do something about this and get rid of this horrible service for the sake of your fans. Stadiums are empty anyway at the moment but expect one seat to stay empty even post-pandemic. This is a disgraceful breach of the consumer rights act. If anyone else experiences similar issues with the web store, follow the advice from Citizens Advice Bureaux (I was not allowed to provide a link by Trustpilot) and it will provide you with more information on why you are well within your rights to claim a refund. Do not let them lie to you like they have done to me and countless other people writing reviews. Love Chelsea FC but I refuse to be treated like this. #KTBFFH”

Helpful Report

Posted 4 years ago

“Compre 2 artículos en septiembre.. y a día de hoy no llegan el código de seguimiento no corresponde a lo que pedí escribo por email y nunca responden..mal servicio no compren”

Helpful Report

Posted 4 years ago

“Bueno chelsea megastore estafa compre online 3 productos el 11 de septiembre a día de hoy 29 de octubre no llega ni responden los correos piensen bien antes de comprar”

Helpful Report

Posted 4 years ago

“I think this must be a fraud. I ordered items for my Nephew's birthday (firs week of October) in mid September. I still have not received the items. They no longer respond to my emails and the tracking number they provided me is not related to my order nor does it provide any information. I hope you read this before you think of purchasing anything from this site. Your will be throwing your money away. This site should be investigated. It is a shame that Chelsea FC allows their name and reputation be tarnished by this scam.”

Helpful Report

Posted 4 years ago

“I ordered a home kit September 11th. I got a mail September 14th which said that my order was shipped (I live in Norway btw). It is now October 9th, one month later, and guess what... I still haven't received the package.”

Helpful Report

Posted 4 years ago

“We ordered 2 shirts on 8/1, it is not 10/5. They can't / won't answer where 1 shirt is and the other they now say will ship in Feburary 2021, 6 months after the order. DO NOT ORDER from the Chelse Mega Store from outside the UK. Breaks my heart because I am a Chelsea fan but there is something very wrong with Fanatics International, who opperates the online store.”

Helpful Report

Posted 4 years ago

“Where is the customer service????? Ordered over week ago, no tracking available( stated when I ordered items 3-5 days) No reply emailed several times.”

Helpful Report

Posted 4 years ago

“Don’t ever buy from Chelsea Megastore. Once they have your money they don’t care about your actual order. Customer Service constantly lie, then call you a liar. It is absolutely disgusting the way they treat there customers. They ignore emails you send and don’t stick to there own time frames that are clearly outlined on their website. All they say is ‘Sorry’”

Helpful Report

Posted 4 years ago

“do NOT order in this store. I ordered by express, an additional charge of 16 euros, and have been waiting for my delivery for 14 days. the order is not even processed. "picking" since 14 days customer service replies with a pre-prepared mail after 3 days .... no information about my order. I have spent over € 170 and expect my order to be delivered on time. I have now canceled my order by email, and here too, no response from customer service unbelievable how you deal with your fans!”

Helpful Report

Posted 4 years ago

“I think one(1) star is to generous. Absolutely dreadful and shocking treatment of customers. Ordered July 29th and still no trace of delivery. Just bevakar one single item is out of stock, and they cannot tell when it will be in stock again. Therefore I’m stuck with replicas, jacket for my kid and other thing at This company. And my money of course. Because don’t expect that they answer your E-mails. It hurts that you cannot buy from your own club, instead orderingång from extern suppliers. Terrible customer service 1-.”

Helpful Report

Posted 4 years ago

“They are the absolute worst! I regret buying a jersey for my husband from Chelsea Megastore. Once you place an order you are stuck! There are no options to edit or cancel your order. Customer service is just poor overall”

Helpful Report

Posted 4 years ago

“I would urge all Chelsea fans to purchase directly from Nike. Just cost me €9.20 to return a shirt which was too small. Disgraceful policy to charge for returns. I have had problems before with purchases which got lost in transit, but this takes the biscuit.”

Helpful Report

Posted 4 years ago

“Charged twice..no response...will never order again”

Helpful Report

Posted 4 years ago

“bad shopping experiences and will never order again . Have paid and purchase 4 items since from Dec last year . on Jan , no info and check them , replied me 2 items are out of stock and parcel on hold without any advise. Then bal 2 PCs are send as adviced on Jan and now is June that in 5 months after and I still haven't recieve it . Asked for refund and cs no reply and just need me to check fm my post office in hk but without providing me any tracking no. and how to check it ?”

Helpful Report

Posted 4 years ago

“WARNING ⚠️ PLEASE TAKE NOTE, To put it simply, don’t bother ordering from the Chelsea store online. No reply’s to your emails, No customer service support, No possible way to return unwanted items. BUY the goods from Nike direct online or wait until lockdown finishes to buy from licensed shop retailers directly. SHAME on Chelsea for mugging off their own fans. 🙁”

Helpful Report

Posted 4 years ago

“I live in Romania. In the last 3 years I placed 4 orders on Chelsea Megastore with values between 19 and 100 EURO. All were delivered in very good conditions. The last one was placed on march 27 2020, was shipped on the 1'st of april 2020 and delivered on april 28 2020, but for me it was not a problem. So, I am very satisfied.”

Helpful Report

Posted 4 years ago

“I ordered the hoodie for my bf by international shipping on 30d of November. I hoped that I would receive it by end of December to give it as a gift for bf. but unfortunately I didn’t received it . I wrote so many times customer service but they didn’t reply me then I called and after call they finally replied me back . it was already 2d January. Then We agreed and I chose full refund and They made it”

Helpful Report

Posted 4 years ago

“Ordered a Christmas gift for my bf in late November and was promised to receive it in 10-20 days (shipped it internationally). 20 days later sent them an email asking about my order and received a response a day after - they said that they meant not just days, but business days and that the order is expected to arrive on Jan 2. They did not provide any tracking info and said they did not had tracking number because of the shipping method they used. By that time I googled the reviews and was almost 100% sure that I would never get the order. However, it arrived on Jan 3. I was very happy! And we really enjoyed the quality of the items ordered.”

Helpful Report

Posted 5 years ago

“Ordered a Christmas gift for my boyfriend in November 2019 (intl. delivery) -- it's January 2020 now and the parcel still has not arrived. After 3 very slow email exchanges, they offered to resend the order and asked for a confirmation of my shipping address, and when I provided it, they proceeded to tell me they were out of stock. I've now waited a month and a half only to need to go buy another extremely belated gift. My boyfriend studies overseas and only comes back to visit twice a year. Christmas is a precious time for us. I am so utterly disappointed in the service. PLEASE save yourself the trouble, DON'T order from the megastore.”

Helpful Report

Posted 5 years ago

“Definitely do not use this site. Sent wrong size. Customer service no help whatsoever. Had to send kit back at our own expense. Young fan missed his Xmas kit.”

Helpful Report

Posted 5 years ago

Chelsea Megastore is rated 1.3 based on 122 reviews