Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 639 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

Questions

Metrics

3.7

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

800-67-CHEWY (672-4399)

Write Your review

Tell us how Chewy.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chewy.com 5 star review on 18th March 2025

Trish Dean

Stephen, Joanne, Delilah, & Daisy

Chewy.com 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time shopping with chewy had and issues with my puppies food but chewy was awesome them replaced the whole bag with no charge. And customer service is awesome. I will keep shopping at chewy with great customer service”

Helpful Report

Posted 3 years ago

“Our dog Abby passed away this weekend and I had to call Chewy this morning to cancel her prescription. I told them she had passed and when I came home from work today, there was a beautiful flower arrangement waiting for me! Soooo nice of them. I will tell all my clients to get their pet supplies through Chewy!”

Helpful Report

Posted 3 years ago

“I have been purchasing prescription dog food from Chewy for years...I stocked up this month to be sure to have enough for an 8 week road trip with my dog...unfortunately, we had to put her down just before we left. Chewy has fully refunded my purchase and asked me to donate the food to my local dog shelter. FANTASTIC!”

Helpful Report

Posted 3 years ago

“Top Notch Customer Service!! First, I love the convenience of Chewy's autoship option. My cats are picky eaters and I can't always find their favorite food at the store. Autoship has saved me so much time and frustration. I added Frontline Flea meds to my latest autoship order, but the product was damaged in shipping. I got on chat with a customer service agent, told them my issue and without any questions or further explanation from me, they processed a replacement for that product. This was definitely one of the best customer services experiences I've ever had.”

Helpful Report

Posted 3 years ago

“5 stars without a doubt! Amazing! Usually shop at a big brand store. When I went to order my cat food - limit 2 cans! Not having it. Kitty’s brute in the litter box also, I looked a mat for under the litter box - XL! Ordered on Sunday and on Monday thought to track my package, forgot about it. Open my door for a friend - boom! There it was! Love it so does Mr. Grayson! 🐾♥️🐾”

Helpful Report

Posted 3 years ago

“My dog was diagnosed with degenerative heart disease July 20 20. She’s been on VetMedin ever since. This company has done a great job and shipping her medication to me timely and keeping it in stock. this weekend I had to let my sweet baby go to the rainbow bridge and I’m heartbroken. I called chewy yesterday to cancel my order ship subscription for her medication & and the two people I spoke with yesterday were so kind and so genuinely sad for my loss. Today I received flower arrangement from chewy and a card that says, “We’re So sorry to hear of your loss of Maggie, and our hearts go out to you. We know this time is tough, and we’re always here if you need anything. so sorry to hear of your loss of Maggie, and our hearts go out to you. We know this time is tough, and we’re always here if you need anything. - Paula fromChewy””

Helpful Report

Posted 3 years ago

“After the loss of my beloved Vinny, I had asked Chewy to cancel a pending order and asked about returning an unopened bag of dog food. They credited me for the food and asked me to donate it to an animal shelter. I was impressed by that. A week later, I received flowers from them with a beautiful note expressing their sympathy. How thoughtful! Once again I was impressed and grateful that a company would do that. Thank you Chewy❤️”

Helpful Report

Posted 3 years ago

“Just had to put my 4 year old Bichon Frise Down and when I called Chewy to see if I could return my unopened food that I had purchased for her, I spoke with Ismael, who was very caring and understanding and was informed to simply donate whatever I had and that I would receive a full refund. To my surprise later that evening I received a delivery of flowers--thank you Ismael and Chewy--You were comforting in my time of sorrow. This is a great company to deal with. Linda, in loving memory of Cookie”

Helpful Report

Posted 3 years ago

“Chewy's customer service is second to none. We unfortunately lost my cat this week, and I had a lot of prescription food to return. The return process was so simple, the rep refunded my purchase and then told me to donate it all. To top it off they sent us sympathy flowers. For such a large company they really add nice personal touches.”

Helpful Report

Posted 3 years ago

“I can’t say enough about how great Chewy’s is. I rarely write reviews, but will make an exception for Chewy’s customer service. We recently had to put our dear, sweet kitty to sleep. I can’t tell you how compassionate, kind, and generous Chewy’s was. Please use Chewy’s because they are an honorable company to work with, and we want to encourage that.”

Helpful Report

Posted 3 years ago

“When our sweet Maggie passed from heart failure, my husband called Chewy to cancel Autoship for her special food. Chewy not only refunded us for unused food, we received a beautiful floral arrangement the next day. I cannot express how over the top my experience with Chewy is. They definitely went over the top. 5 stars is not enough. Thank you Chewy!!”

Helpful Report

Posted 3 years ago

“Chewy always provides the best customer service and I’m so grateful for the special cards on my pet’s birthday! Hand written cards are such a special and unique touch that shows how much you care and appreciate your customers!”

Helpful Report

Posted 3 years ago

“I had the pleasure of talking to Brittany Bell who helped me correct my auto ship order. If I could give her 10 stars I would. Great customer service and very friendly! Thank you Brittany”

Helpful Report

Posted 3 years ago

“I would like to thank Chewy for making my return easy. My pet bunny Baby Bugs passed on January 13, 2022. Thank you, Karina and the Chewy family for sending flowers and being sympathetic for my family in this time of our loss.”

Helpful Report

Posted 3 years ago

“Chewy.com provides the best customer service for you, your family and your loving pets! Any questions or concerns you may have they’ll gladly answer and help you find a solution! As Sierra did for me this morning! Thank you Sierra! Truly amazing and grateful for your patience, kindness, and assistance with my recent order for myself and my soon to be 1 year old (February 8th)! Great Pyrenees/Redbone Coonhound “Gus!” I rescued him all the way from Arkansas last May. He arrived to Rochester, NY just 2 days before my second breast cancer surgery last June. He was only 4 months old. My son introduced us to purchasing items for him since we’ve had him in our lives. His dog is my grand dog “Moose!” Catahoula leopard, who was also rescued, five years ago! I love getting him gifts or gift cards from Chewy too! The deliveries are prompt. But overall I really love the customer service you provide for me and my family! These two dogs know when a Chewy Box has arrived and they’re fully aware it’s theirs!! Overwhelmed with excitement! : ) lots of love and laughter!”

Helpful Report

Posted 3 years ago

“Order issue , not fully resolved last week . Today’s, service rep , Jennifer, took time to listen , friendly , no hurry to solve problem so she could move on to next customer. Step by step process . Showed Interest in myself & my pets . . Made me feel valued as a Chewy customer”

Helpful Report

Posted 3 years ago

“Chewy is such a great and compassionate company. They heard about my dogs passing and surprised me with a bouquet of flowers.. I will be a customer for life.. I wish more companies were the same as Chewy.com”

Helpful Report

Posted 3 years ago

“I've always said Chewy has the best customer service. I'm so touched that the sweet girl I spoke to about my Jasmine's passing sent flowers to my home. Much love sent back your way Canitra, what a beautiful kind soul you are ❤ Truly, Jasmine's Mommy”

Helpful Report

Posted 3 years ago

“What a wonderful Company…. That sfaff is very attentive and always making at ours baby are doing well… recently my long-haired Chihuahua passed away on December 25 , 2021 . I went to cancel my auto shipment of my beautiful Pandora 😞. I wasn’t asking for a refund i, I just wanted to cancel the order, Chewy canceled the autoship, didn't charge us and also sent a lovely flower arrangement as a condolence 😞 thank you so much Chewy….. Chewy is the Best of the Best they really love our Furry friends 🐾 Thank you again Best regards Happy 2022 Carlos Santana”

Helpful Report

Posted 3 years ago

“You cannot ask for a better company. Who else sends flowers when your pet passes and gives you a credit for food to donate?”

Helpful Report

Posted 3 years ago

Chewy.com is rated 3.7 based on 639 reviews