Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 639 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 18th March 2025

Trish Dean

Stephen, Joanne, Delilah, & Daisy

Chewy.com 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just moved and ordered two packages. The packages said they were delivered by the delivery company but were not. I spoke with a Chewy Customer Service representative about the situation. They are sending a replacement package to different address as there were 3 packages in total that were supposedly delivered and were not. The representative so nice and responsive. I will continue to use Chewy’s based off my experience and highly recommend them. Thank you for all of your help!”

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Posted 4 years ago

“There are NOT enough stars in the sky to give Chewy's products, customer service and prices! We live in a corner of the world where specialized pet products are not available; Chewy employees have worked with my vet to give me access to life saving medicine and food for my 15 year old corgigirl. She has also enjoyed the HEALTHY treats and high quality toys for years. If ALL companies had the customer service I have received 100% of the time, from returns to refunds to replacements (No questions asked or arguments) the on-line ordering public would be shopping from every computer on the planet rather than masking up and shopping in person! Many thanks to all the Chewy employees for making this a top notch company!”

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Posted 4 years ago

“We ordered a monthly RX for our Sheltie. Chewy had the best price. Our beloved Willie died this week so we canceled the RX. Chewy refunded next month's RX, which we had just received, and sent us flowers with a lovely note. Thank you Morgan.”

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Posted 4 years ago

“I could not recommend a company more that shows such compassion and care for their customers. We had placed a special diet order for our Rascal and was to receive it on Christmas Eve. Unfortunately, he passed away before the order arrived. I tried to cancel the order and Chewy.com asked that we donate the dog food to a local shelter (which we have) and then I was completely surprised to have a bouquet of flowers delivered on Saturday to us expressing their condolence. Could not asked for more from a company.”

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Posted 4 years ago

“This company has always gone above and beyond every time I've ordered from them! I have had a few instances where I received a wrong item in an order. Contacting their customer service was so easy - no wait times or lots of buttons to push to get u to the right extension. Not only have they quickly sent me the missing items, but they have always let me keep the wrong items. This past time, I got a $50 gift card as well! Can't say enough good things about them! Thank you thank you thank you chewy!”

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Posted 4 years ago

“I have been getting my food for my two Yorkies auto shipped for a few years: one of my dogs is very ill and has to have prescription dog food now. I chatted with them and they refunded my money, and told me to donate the food to a local rescue. That is wonderful customer service and very nice to be able to help animals less fortunate than mine.”

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Posted 4 years ago

“My dog unexpectedly passed away one day after his RX food shipped. Once my pup was laid to rest and I kinda got myself together I called Chewy to cancel my pup's reoccurring shipment. As much as I thought I had it together when I started explaining to the customer service representative why I needed to cancel the shipments, I lost it. He was very empathetic and was able to help me quickly and painlessly. Chewy even refunded the money for my most recent shipment of dog food and told me to donate the bag to a local shelter in SAM's name. He also told me to call back if I just needed to talk to someone. I cannot express my gratitude enough for how painless Chewy customer service made an already painful time. I have always had great experiences with this company and recommend them, but now I highly recommend Chewy and commend their AMAZING customer service representatives.”

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Posted 4 years ago

“I have been an extremely satisfied customer for years. Chewy stands behind their products, and promptly returns/exchanges as needed. It wasn't until my beloved Gryffin's passing that i truly witnessed the compassion and selflessness within a company, and their customer service. Thank you Savannah for all you've done, going above and beyond in handling my account during my time of grief, and for the beautiful bouquet that arrived the next day. I'm truly touched. Should I ever have another pet again, Chewy will be my #1 go to place for all my pet needs.”

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Posted 4 years ago

“This company, by far, exceeds any online company I have dealt with. They care about your pets, customer service is excellent, returns/refunds never a problem. Delivery during the peak of COVID was a little longer, however, they are back on track with fast delivery. I recommend this company a thousand times over. You can never go wrong with Chewy.com.”

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Posted 4 years ago

“We've been using Chewy for dog food and medications for the last three years. Unfortunately, our dog recently passed. Chewy not only gave us a refund of unused medication and food, they sent flowers to our home. Such a great company! Thank you Chewy!”

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Posted 4 years ago

“Chris!! In customer support. He said he’s somewhat new, so I hope this goes to the correct Chris. Chewy sent me my auto ship missing one flavor that I ordered... I called customer support and Chris was so awesome, so much fun, he has cats and dogs, total pet lover, and it is sooooo nice to call a PET company and have people who work there who also have a love for pets! My name is Jayne Griffith, so if you need to look up my account to see which Chris helped me, please do! He deserves so much credit for being so friendly when customer service is LACKING in today’s world! Thanks again Chris!”

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Posted 4 years ago

“when I called to change my autoship times, I said the reason why was that my dog has passed away the previous Friday. they sent me flowers! who does that?? Chewy does. I have never had anything but great service from them. any bad review on here must be a freak of nature. Kim Franz”

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Posted 4 years ago

“I just want to say thank you so much for the beautiful flowers. I Had called originally about a product that was left out of my order. I spoke to a customer servicerepresentative his name was Jason He not only replace the item without any questions asked without any hassle.I talk to him about the passing of two of my cats within a month he listened intently and was very kind. I’ve been a customer for over three years and I absolutely adore your company. I have never had a problem with any thing that chewy has not reconciled immediately. Today I received flowers from Jason and I broke down in tears. Thank you so much that was so beautiful of y’all to do. Thank you again and God bless you and please keep up the beautiful work that you do for our Fur babies. 🌷🌹💐”

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Posted 4 years ago

“I wish I could give this company a 10 star review. My 16 year old lab just passed away and not only did chewy refund my money on the last shipment they sent me flowers. Customer service like this is had to find and totally unexpected. Thank you Chewy.com I will share my experience with everyone I know. Thanks for making my day a lot brighter.”

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Posted 4 years ago

“Excellent selection responsive Customer Service they display consistently true profound compassion in offering for purchase food & supplies for Our Most Beloved Fellow Animal True Friends P.S. Notable improvement has been repeatedly requested to have heavy boxes of Chewy supplies delivered as noted on the Chewy web site & almost never are the heavy boxes left where is requested & reasonable”

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Posted 4 years ago

“I have ordered from Chewy multiple times, with no problems. Fast, quick delivery. My last order was not packed well. My kitty litter apparently smashed the case of Sheba wet food and broke several open and made a mess. I contacted customer service to let them know so they could make sure to pack it better the next time. They sent me a replacement case of the Sheba food, and it was here the next day. Amazing customer service!!”

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Posted 4 years ago

“Always a quick delivery. Nothing better than not having to go to the store to carry home a 40 pound bag of cat litter!”

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Posted 4 years ago

“Chewy is the best company for pet supplies, period. They have the most pleasant and accommodating representatives, and they are quick and accurate with all of their deliveries. Great prices, too.”

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Posted 4 years ago

“This is the best place for ALL my dog, cat and horse needs! The prices are unbeatable and I luv the Autoship!!”

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Posted 4 years ago

“These guys are the best! Super fast delivery, great prices and product selections. I've been ordering American Journey, which is a Chewey exclusive, and both my cats love it, which is miraculous! Thank you Chewey!!!!”

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Posted 4 years ago

Chewy.com is rated 3.7 based on 639 reviews