christopherward.co.uk Reviews

Name: christopherward.co.uk
Rating: 4.51

4.5 Rating 829 Reviews

88 %

of reviewers recommend christopherward.co.uk

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4.5

Based on 829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

01628 763 040

Email:

customerservices@christopherward.co.uk

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christopherward.co.uk 5 star review on 15th July 2022

Mr Jorge Biaut Otarola

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my. MAlvern automatic 11 yrs ago, an amazing classy accurate watch I wear every day and am delighted with. It stopped once, and Christopher Ward serviced it quickly free of charge. Great service !”

Helpful Report

Posted 7 years ago

“The service I received in ordering my new strap was excellent. Online order process straightforward and quick and it arrived in a couple of days suitably packed. However, I remain unhappy that I needed to replace the trap so quickly, especially as it ha torn at the quick-release lever which seems to me a design flaw. I do not accept Christopher Ward's assertion that a watch strap is 'a perishable item'.”

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Posted 7 years ago

“Thank you for your quick reply, shipping info and estimated time of arrival in Zagreb, Croatia .”

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Posted 7 years ago

“The Christopher Ward experience is second to none; a web site with regular new innovations, with products technically detailed, described and photographed. And when chosen, an excellent service for communication and delivery. The product!! ... I spend months researching my most important purchases and now have a C9 5day automatic with a unique SH21 movement, which is my daily watch and now a C60 Trident Pro 600 for my fly fishing trips when I don't want to risk submerging my C9. Both are superb watches and give me great pleasure! Having discovered horology during my retirement, and investigated the history of Swiss watches with the assortment of "calibers", and the evolution of some famous brands, I wanted something out of the ordinary and unique but not at their prices! Christopher Ward for me is the formula!”

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Posted 7 years ago

“I am extremely happy with the Watch and the service provided by Christopher Ward , however your choice of courier was very poor and DPD let you down badly ,in fact so badly, I am prepared for you to contact me and I'll tell you all about it.”

Helpful Report

Posted 7 years ago

“Having spent some considerable time researching a watch, I chose a Christopher Ward watch and loved it. Sadly, this summer the dial on the watch fell apart and so I duly sent the watch back. I was asked to pay to have a new face to replace the old one. I couldn't believe that the mechanism was guaranteed but not the face. In all fairness, they agreed to just charge for the face and not labour so thought I had done quite well. However, I also wanted a replacement strap but they no longer made my watch so could not do this. I was disappointed but at least I would have my watch back. My watch was returned to me on Thursday of this week only to find tht it is not working. It supposedly was checked over a 72 hour period but I'm afraid I don't believe that. So I'll now wait to see what the response will be. I only hope that it just needs a new battery and that they have checked that it was working before they returned it to me. Poor customer service for sure. Such a shame as the watch is lovely.”

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Posted 7 years ago

“Excellent service great knowledge any very helpful”

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Posted 7 years ago

“Website is very easy to navigate and user friendly and shipping of ordered products is very quick.”

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Posted 7 years ago

“Although I couldn’t find the replacement strap I needed for my watch at the online store, when I emailed and subsequently called the person who replied, I received my new strap very quickly and my order was handled very promptly and politely... thank you”

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Posted 7 years ago

“Excellent Service, Kept informed by text regarding delivery date, time etc. Very well packaged. As for the watch very nice and yes I am very pleased. A big thank you.”

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Posted 7 years ago

“Obviously the recent cyber attack experienced by CW was frustrating to many customers. It was especially so to me since I had selected a watch and strap to purchase only to find that the payment process would not work on the website. However, I would like to commend Jennifer Herron for her responsiveness and overall customer service focus. She had been most helpful on an earlier purchase, and was sympathetic to my concerns during the recent denial of service attack. I'm hoping to do business with CW again in the future; products are first rate on many levels. Thanks for the opportunity to offer feedback.”

Helpful Report

Posted 7 years ago

“1. Interesting products and timely upgrades 2. Affordable pricing and significant savings via promos 3. Excellent customer service both by phone and email, and lastly 4. Timely customer outreach through your well thought out magazine”

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Posted 7 years ago

“A superb Swiss made watch but with a slightly lighter strap than anticipated. A replacement strap that was dispatched immediately was better. Overall, we were thrilled with the service from this British company and expect that our son will enjoy his 21st birthday present for the rest of his life.”

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Posted 7 years ago

“I now own 4 Christopher Ward watches. Each has been presented as a top quality, very well made and represent great value,”

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Posted 7 years ago

“My online order for a C8 Flyer Power Reserve was placed on the 5th, dispatched on the 10th and received here on the 11th October. The online ordering process was clear and went smoothly although I did have to make a 'phone call querying the strap as the website listed two, apparently identical, options with different part numbers for the standard sized item (okay for a 7" wrist, btw). I was able to apply a discount code so this was an added bonus (current offer runs up until the end of October so check their website for details of this). The watch itself is beautiful and a credit to the designers at Christopher Ward. Fantastic attention to detail and exceptional craftsmanship make this model a pleasure to wear. Very good value too when you consider the COSC certified, 'in house' SH21 movement. My only minor criticism is regarding the packaging of this item. Upon receipt, I noticed that the outer box had some impact damage to one corner. Unfortunately this had transferred to the inner presentation box and as I had originally intended to give this watch as a gift, was not really acceptable. To give them credit, where it's due, this was rectified within a week as Kyran sent a replacement that was much better protected from the rigours of delivery by a courier. A fantastic watch, a great experience and good support from their customer service department. Keep up the good work, Christopher Ward and the team!”

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Posted 7 years ago

“My beautiful watch arrived the day after I ordered it, well packaged. It looks stunning, the quality is obvious, and it is truly a real pleasure to wear it.”

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Posted 7 years ago

“This is a great watch and I am already looking for my next Christopher Ward watch!”

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Posted 7 years ago

“I've been looking at Christopher Ward watches for a number of years but hadn't purchased one until just recently. Without being able to actually see and handle one "in the metal" I guess I was hesitant to take the plunge. I finally did and could not be happier with my new C7 Rapide. The fit and finish is flawless and the COSC certified quartz movement keeps excellent time. The watch is quite light and rides very comfortably on my wrist. Although this is my first Christopher Ward watch I'm very sure it won't be my last.”

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Posted 7 years ago

“Due to circumstances beyond the control of Christopher Ward, my initial order was cancelled, but the customer service department bent over backwards to resolve the issue and I am now the proud owner of two beautiful CWL watches.”

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Posted 7 years ago

“The watch that I have purchased was even more impressive when viewed live than the already captivating images on the website. This is my first CW timepiece and I am very much impressed with the quality and feel of the watch, every detail of the item including the packing is pure class.”

Helpful Report

Posted 7 years ago

christopherward.co.uk is rated 4.5 based on 829 reviews