“I purchased a refrigerator on-line on 04/05 with delivery scheduled for 4/9. It was delivered with the rear damaged by the compressor. Of course it didn’t make it to through my door. Costco customer service advised they can plug it in to see if it works! JOKE Set up another delivery for same item for 4/12 now they are saying it won’t be delivered until mid week of the 17th. No compensation for there fault until item get s delivered just in case you don’t accept the items. FIRST TIME USING THIS AND SO DISAPPOINTED BY THE ENTIRE RUN AROUND ON THE PHONE”
“Higher prices smaller sizes.
Still fun to shop there.
But the FOOD COURT is too busy & serving 1/2 full frozen ice cream!
Better to buy ice cream and take it home!
Plus Absolutely no place to park!”
“I have been an executive member at cosco for so many years I have lost count. My rebate check is usually around 500 bux yearly (ie; I spend a lot of $) Today i went and they were trying to force me to pay for my renewal. Zero notice, no choices....pay now or else. I asked to speak to a manager and it only got worse. I told her that I need to pay my bills on Thursdays. I have a system and i need to stick to it due to many things mike tax tine...looking up bill payments...etc. .it's how I do my banking. They said no-thats not possible. Tami (the manager) said 'you pay today or you don't get a membership" ! I am furious! This is the same manager that told me last year thay I was not allowed to bring a food item back...even tho I had purchased it the day before and it was expired by 2 weeks. I suggest someone get in touch with me as I will not come back without an explanation and an apology! A know it all manager who clearly doesn't know your policies needs to be reassessed! She truly is awful....”
“I hate shopping at Corona Costco. Cashiers don't know how to arrange raw chicken with other groceries. They mix raw chicken with salad or health products. One time, raw chicken juice dripped onto the toilet paper. So I told her to separate the raw chicken. But she tells me to pack the groceries myself, which I did! They should add more self checkout so I don't have to deal with these ignorant employees!”
“Had the best experience at Costco in Fresno at Shaw Ave. I needed help with a tablet and the gentleman who was also a supervisor demonstrated the most amazing customer service. My warranty was over and he went above and beyond to help me with my problem. He fixed the problem and I was amazed at the care I received! This happened 3/29/24 around 1245 to 1 pm. Please recognize his amazing customer service and care…rarely seen these days!”
“I had bad experience you all need to watch out on the self Check out they are not scanning all your items and then at the door you end up being a criminal that pisses me off. and then threatening me, telling me how my membership will be canceled if I don’t pay the item. I will pay for it, but don’t threaten me with something that I didn’t do.”
“Purchased 2 TV's 1 has a Issue. 13 months old. Was passed back and forth from LG Tech Support to Costco Tech Support. They sent 2 different Repair Techs to my house and both did the same repair. Replace a Board in the TV. Did not fix the problem. LG said I had to go to Costco. Costco said it was a LG problem. My 5 year Warranty from Costco means nothing. The Tech Rep with Costco told me she would call me on Monday. To let me know what would be the next steps, to get the problem resolved, if the Saturday Repair she scheduled did no fix the issue. Never called. Sent me a E-Mail Tuesday evening to let know that they had determined it was a Firmware problem and they didn't cover that. BUYER BE WARE. 5 Year warranty means nothing. Just a false advertisement Costco fools customer's into buying TV's. I waisted 2 months of my time sending E-Mails, Phone calls and 2 scheduled visits to my house for nothing. Will never purchase Electronics from Costco again.”
“the East Hanover store is cremating the chickens cutting into the breast it crumbles like sawdust what is happening they used to be delicious they're horrible now.”
“I was so excited to get a Costco in my city as I was a BIG Costco shopper over 10 years ago in Colorado. What a HUGE disappointment. The prices were the same OR higher on just about everything in the store. Why exclusive privilege am I a paying $120 a year membership for? I have not found enough items that justify paying to shop there. The selection, savings, prices have all gone downhill since 2013. It was such a BIG letdown. More people signed up at the new Daytona Beach store than ever prior to a new Costco opening. It will be interesting to see how many memberships you retain next year. Unless you do some AMAZING price adjustments; I will not be renewing. For example; looking for a new TV. All prices were matched (or beat) by competitor stores that do not make you pay a fee to come in and shop. Shameful. I'm so tired of the greed in corporate America. It's just in your face 24/7.”
“Mi experiencia reciente fue en el Cotsco de pines ( 15915 Pines Blvd
Pembroke Pines, FL 33027
United States ) La espera en la zona de comidas preparadas por una pizza es demasiado además de que una chica que trabaja ahí (liz) al verme ahí incómoda por la espera y en frente de todo el mundo comenzó a decirme cosas y a decirme que se notaba que tenía hambre pero que tenía que esperar asumo que me dijo de forma sarcástica lo de que tenía hambre tratando de ofenderme y discriminarme ya que soy una mujer con obesidad , también tengo que recalcar que la supervisora y la manager trataron de hacerme sentir mejor después de las ofendas de Luz pero me parece que no fue algo correcto y me sentí ridiculizada frente a todos los clientes ahí presentes , muchos por cierto debido a la larga espera .”
“Boise ID Costco!!! One week ago I went in to order tires. Erick J was so patient, understanding and really respectful. He took time to walk me through all the tires. When I went yesterday to have them installed. Wow Anthony was rude, treated me like I was stupid and was all defensive about my questions. Sorry I am not a tire expert. Costco if Anthony was my first contact I would have walked out. He does not belong in that role. He has no right to be an utter ass to the people that pay his wages. He really needs some customer skills or a new position away from the public. No one deserves his attitude...”
“I do much of my grocery shopping at Costco and often find products that I regularly buy are discontinued, and disappear without warning. I'm unhappy that Chobani flip top yogurt has been discontinued without warning. Because they continually move products, it's a waste of time to search, not find something we depend on and then need to visit another store. I also learned that Skinny Pop Aged Cheddar popcorn is no longer available. The first time I asked about where it was, I was told that it became an online item. I searched online for it but it nowhere to be found. Apparently it is an Instacart item but I won't be using them, or any other of the delivery companies. I know that they don't treat the people who work for them well, pay them adequately or respect the time and they invest in earning meager wages while requiring the use of their own vehicles and forcing them to be at the mercy of arbitrary tippers. I know that Costco treats their employees well, and I am surprised that you are utilizing the food delivery companies that are known to disavow responsibility to the people that make their services possible. I hope that the companies that you contract with to deliver appliances and other large items treat the people who make their businesses possible with respect and offer living wages because I know they require long days of hard physical labor. (That matters to many people including me and I refuse to utilize any services that do not treat the people who work for them with the respect they deserve.)”
“Costco Just moved in the Volusia County Florida. I was excited.
I paid for a membership on line with my master card.
I let a few weeks go by before I went over to the store.
After getting my new membership card, I went into the store and placed into my cart about $250 worth of products. The new Costco had a nice selection but not the wows I had heard of.
At the pay out, my card that I used to purchase the membership on line that has thousands of credit on it was rejected. I knew I had no issue because I pay off my card EVERY month.
I was told that COSTCO - DOES NOT accept Mastercard. Only VISA and debit cards or cash. WOW!
They could take my MASTERCARD on line for the membership but Not for in store purchases. MAKES NO SENSE.
The excuse is that VISA has demanded that only VISA be allowed in person at their stores. I have great credit and a number of master cards that I pay off EVERY Month. But NO #*#*# Visa. I will not use my debit card because I DO NOT need some hacker to take my bank account information and wipe out my account.
Now the customer service people are extremely kind, they can no nothing but speak to the company line.
Extremely disappointed. COSTO.......
As Sam's Plus member....I see NO more savings at COSTCO. Too bad COSTO is so short sighted.”
“Costco South Tulsa Oklahoma. Only 2 cashiers on duty today. At self checkout they would not allow me to use the hand scanner and I would have had to hand swipe each item. An employee stood there next to me with a scanner and would not scan them. I saw elderly people struggling to lift their items to scan. I had to pick up my daughter and the line had taken so long I walked out and left my cart full
Date of experience: February 29, 2024”
“I purchased a washing machine from Costco since I have been so pleased with Costco. It was delivered on 2/23/24. The hose was too short, so I had to order an attachment. Then, when I connected it, it did not work. I now have to wait an entire week to have a service person come out to check it, as that is the soonest a person can come. I am beyond livid. I don't understand how a company like Costco cannot have service people who are more readily available.
I also learned that if it indeed is not working properly that I will have to order a new one . I will be without a washing machine for, at best, a week.
When I called customer service four times, I was told the same thing.
I am disgusted and would never recommend anyone to purchase an appliance from Costco.”
“I love Costco for service, price, delivery, returns & refunds. My family only buys stuff from Costco very economical when everything is so expensive…return policy is the best.. thanks Costco for you at best service 😊”
“Suppliers are cheating Costco corporate buyers, or corporate buyers are inexperienced. Fresh Mushrooms are packed with long stems. Dates are small and low quality. potatoes have green poison under skin, Fresh produce is old. expiration on products are very short. Overall quality has dropped and price has increased.”
“The entire tone at Costco is stressful and rude. The employees set an impatient tone, and it works through the clientele as well. It has all the charm of a conscentration camp. One example, I came to the very long line to self checkout. I had the letter that gave me year end money back. The person controling the line roughly pointed at me and then disgustedly pointed to the checkout line. I had no idea what he was trying to commumicate, other than that he was annoyed with me. He finally spoke and told me the money back can only be handled at regular checkout. Why he could not do so in a civil manner, I have no idea. I am elderly. I know people don't like old people, but really... This was at the Wesley Chapel Costco. The guy handling my hearing aid cleaning was just as disagreeable. Not a good day for me or Costco.”
