Couch Disposal Plus Reviews

Name: Couch Disposal Plus
Rating: 4.44

4.4 Rating 414 Reviews

85 %

of reviewers recommend Couch Disposal Plus

Company Reviews

Metrics

Info

4.4

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

(844) 311-0204

Email:

support@goloadup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a little weird having contractors back out of the job here and there throughout the day and have new ones assigned with no warning from the company, BUT the guy that did finally come removed a 3 piece sectional and an arm chair in 15 minutes all by himself. Once someone actually shows up, the service is 10/10.”

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Posted 3 years ago

“There was a scheduling conflict that kind of ruined my whole day. I was scheduled for pick up from 12-4pm but got a call at 8am that they were 30 min away. Over an hour later they still hadn’t shown up. Called and they said they would be another 1.5 hours. I had other appointments scheduled during that time that I had to cancel because I was afraid of missing them. If they had arrived when it was actually scheduled it would have been 5 stars. When they finally got there it was an easy, quick process. Just with the scheduling had been better and I didn’t have to wait around for half my morning and miss other scheduled appointments to meet them.”

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Posted 5 years ago

“I had Couch Disposal Plus come pick up my couch last week. I selected the 8:00am-8:00pm time window, because my day was fairly flexible. I was called at 2:45, and told that they would be arriving in an hour to an hour and a half. They did not arrive until well past 9:00pm. Again, this didn't really matter to me, because I placed my couch outside and did not have to be available for the pickup. However if I had had a less flexible schedule, I would have been very annoyed by the lateness of their arrival, coupled with the earlier messaging that they would be there at 4-4:30. They did get rid of the couch quickly which I appreciate.”

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Posted 5 years ago

“They were pleasant to talk to for making the appointment. The guys who came were fast and efficient and also pleasant. But don't believe their claim that the price you see online is the final price. The online price when I scheduled was $97. When I called, I was told it was going to be $40 more because "a recliner sofa is big and heavy." Then I was told that it would be another $30 if the workers had to remove the backs off the sofa, which I wouldn't know until they got there. Fortunately, they didn't have to do that. Total cost was guaranteed $97, turned out to be $137, could have been $167.”

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Posted 5 years ago

“The subcontractor who actually picked up the couch was fantastic, perfect. The actual management messed up the date of pickup, cancelling the order on the morning of the pickup accidentally, requiring the subcontractor and I to make arrangements to get the job done ourselves in light of the bureaucratic mistakes of the management.”

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Posted 5 years ago

“The two men that showed up were about to give up after only two tries. When the one gentleman called the company, they didn’t answer right away. It actually took 5 calls for the company to actually answer the phone. The young lady that answered didn’t seem to care the men were having trouble getting the furniture out the house. Because we had paid our money up front already, I made the men try again. Funny what a tilt of furniture can do. I was disappointed that no one reached out to us about the concern at that moment. They told the gentleman they were in a meeting”

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Posted 5 years ago

“Kinda a rip-off! You pay them to come and pick up your furniture, then they turn around and sell the parts for a profit.”

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Posted 5 years ago

“Staff was a bit rude but got the job done”

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Posted 5 years ago

“Dear Couch Disposal Plus, I'm writing to let you guys know about my pretty keen displeasure in the logistics of how my couch removal went yesterday afternoon. I scheduled my haul-away service for 8 a.m. to noon because I was having the new couch arrive between 12:30 and 3:30 p.m. yesterday, and my living room is too small to accommodate two couches at once. Imagine my dismay when I get a phone call yesterday at 8:45 a.m. telling me that my new haul-away window was noon to 4 p.m. When I told the woman with whom I was speaking on the phone that the new time really inconvenienced me, she told me that service times weren't guaranteed. As per your own policy as described in the order confirmation e-mail below: "We do our absolute best to accommodate all time-frames selected. However, due to unforeseen circumstances (i.e. weather, routing distance, truck issues, etc...), the time frame could be altered. We will contact you the day prior if that is to happen." The woman on the phone also told me she'd call back with an update. That never happened. I called back three hours later and spoke with another woman (who was a little more sympathetic to my issue). She told me that my new service window was 2 to 2:30 p.m. That didn't happen. At 3:20 p.m., I got a follow-up call from the second woman letting me know they were actually going to arrive at 4:15. Once the haul-away guys actually got here, they were great. They were fast, friendly, and they even helped us move the new couch into position (we'd had it shoved out of the way to give them a path out of the unit for the old one). Also, I get that things happen unexpectedly. But if the cause of a service delay is how many stops there are, or where they're located, that's something you're going to know enough ahead of time to give customers a heads-up before their delivery window (as per your policy).”

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Posted 5 years ago

“Hauler appeared six hours after scheduled block of time was over, after our new couch was delivered. The system had clearly scheduled too many jobs for the hauler to handle them all on time.”

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Posted 5 years ago

Good Morning, our apologies for running late on your pickup. While we strive to be on time every time, unfortunately unforeseen events occur, such as traffic, weather and mechanical issues, that occasionally impact our timeliness. When that does occur, we do our best to reach out and notify you as to the situation and what to expect. Again, My apologies for running late and I hope we can earn your business next time.

Posted 5 years ago

“Too expensive but driver was friendly”

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Posted 6 years ago

Thank you for your review and feedback! We do our best to make the ordering process as easy as possible and service your location as simply and conveniently as we can. Thanks again for your business and we look forward to earning your business in the future.

Posted 5 years ago

“We did have a problem in communication with the supplier. No time frame call the night before per your site. Only an email saying pick-up between 8 am and 12. When it got late in am, tried to make phone contact as we had plans after 12, but could not reach anyone. At about 12:30 pm, on our way out of the house, finally reached someone by phone, who advised crew on way. They arrived shortly after and did an excellent job, but we missed our appointment.”

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Posted 6 years ago

Posted 5 years ago

“We appreciated the clear communication and friendly demeanor of the folks who helped us. They worked quickly, which was also nice. Unfortunately, they badly damaged our apartment door frame when removing the furniture. We are likely to owe our apartment complex for the damage. We are very disappointed that an otherwise great experience was undermined by some carelessness.”

Helpful Report

Posted 6 years ago

We do our best to remove all items with care and attention to avoid damages, however, sometimes things can happen. We would be happy to help you resolve this. I have spoken with the department that handles this and they will be reaching out. You can also call us at 877-708-8329. We are happy to know that you were happy with the process and would love the opportunity to help you again in the future. Thanks for choosing CDP!

Posted 6 years ago

“Two hours after their pickup window ended I called them to find out they were running late and couldn't get to me that day. A phone call in advance would have been greatly appreciated. They promptly rescheduled and I received communication throughout the day regarding their anticipated arrival. They still showed up a couple of hours after the pick-up window ended, which was nearly four hours after the anticipated arrival time. The crew was incredibly nice, but you could tell they were run ragged. Dispatch clearly has them stretched too thin.”

Helpful Report

Posted 6 years ago

We sincerely apologize for the inconvenience and lack of communication you experienced during your pickup. We do our best to accommodate every customer and their window requests, however, delays and reschedules can and do happen due to unforeseeable events. We hope you will think of us again in the future. We would love an opportunity to provide you with the excellent service we know we can. Please contact our office for a discounted rate on your next booking.

Posted 6 years ago

“Once the haulers arrived, they were courteous and worked quickly. They also took great care not to do any damage while moving the sofas out. However, they did not arrive on the day scheduled. Because they were a day late, they arrived after the new furniture had arrived and the installers for the new furniture had to work around them.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to let us know about your experience with our company. Unfortunately, there can be unforeseeable circumstances that can cause routes to run on delays and sometimes even reschedules. When these instances occur we do our best to be as accommodating to our customers as possible and keep them up to date as best we can. We are so happy to hear that you were pleased with the actual removal of your items and do apologize for the delay in service. Thank you for your patience and your business. We hope you will think of us again in the future. Please contact the office for a discounted rate on your next pickup. Thanks for choosing CDP!

Posted 6 years ago

Couch Disposal Plus is rated 4.4 based on 414 reviews